1 2 3 Previous Next 38 Replies Latest reply on Jul 18, 2014 5:36 AM by polypenko52 Branched from an earlier discussion.

    Intel SSD 530 not seen on OS install screen - ASRock C2750D4L

    JensL

      I have spent the whole day struggling with my new NAS build before I found this thread.

       

      The SSD shows up as it should when I cold boot the server, trying to install OS from a UEFI USB key and poff, the drive is gone. I don't know how it would behave with a OS installed as it's impossible for me to install Windows Server 2012 R2 on it.

       

      Cold Boot:

      In the Boot Menu I choose to boot from "UEFI: My USB key" where the Win Server 2012 R2 install is located. At this point the SSD is listed as "P0: INTEL SSDSC2BW180A4". It doesn't show up twice as a UEFI drive. (Don't know if it should.)

      Installation starts but when I get to the point where I should choose where to install WS, I get the message that no drives where found.

      If I then exit the installer (server will reboot), the SSD is gone from the Boot Menu and the Bios can't find it either.

      If I however boot into the UEFI Console or to the empty SSD, I can Ctrl+Alt+Del the machine and the SSD will still be there in the Boot Menu and in the Bios.

       

      I have tried everything I can think of!

      • Load drivers in Windows Server installer
      • Disable Fast Boot
      • Disable Hot Plug
      • Tried another SATA port.
      • Set SATA speed to Gen 2 (force sata 2 on the sata 3 port)
      • Disable SATA Aggressive Link Power Mgmt
      • Tried all different combinations of Legacy / UEFI CSM settings I can think of.

       

      From the original Bios settings, this is what I changed only for my liking:

      • Enabled Hard Disk S.M.A.R.T
      • Set Bootable Marvell 9230 SATAIII mode to None

       

      Here's my hardware spec:

      ASRock C2750D4I motherboard (BIOS/UEFI v1.80, BMC v0.14.0)

      Intel 530 180GB SSD v.DC32, plugged in to first sata 3 port on intel controller (tried the second port as well with same problems)

      2 x 2GB PC10600 DDR3 ECC

       

      The SSD had DC12 firmware when I got it, but the first thing I did after I found this thread was to update it to DC32 but that didn't solve my problems.


      I have reported this to ASRock as well with a link to this post and I would be more than happy to help ASRock and Intel to sort this out.

        • 1. Re: Intel SSD 530 startup problems - Bug in SSD?
          JensL

          I'm actually surprised that almost a week has gone by and not a single answer in this thread.

          Anyway, I've been in contact with ASRock support and they tested with a Kingston SSD without a problem and I tested myself with a WD Red 4 TB drive without any problems, leading to believe that it is in fact the 530 180GB SSD that is faulty.

          I really hope that Intel is taking this seriously and tries to recreate my problem, as well as others.

          I read the other thread about the DisplayPort bug and I'm hapy to see that Intel was able to reproduce the conditions. But if these drives really is super sensitive to power, maybe I should post some more info.

          I'm using the Silverstone SFX ST45SF-G 450W PSU, live in Sweden so it's on 230v.

          The 530 drive is connected directly to the PSU with the supplied cable and I'm also using one of the two 90 degrees SATA cables that comes with the ASRock card connected to the first SATA 3 port on the Intel controller of the motherboard.

          • 2. Re: Intel SSD 530 startup problems - Bug in SSD?
            ken-Intel

            Hi Jensl,

             

            Sorry for the delay in acknowledging your report.

             

            I think I need to move this report to a new thread since it's not solved by the DC32 update and is not restricted to problems coming out of sleep.

             

            I'm attempting to acquire an C2750D4I for testing.

             

            I'm sure your drive is new, but it might help if you try doing a Secure Erase on your SSD and then retry the install.

             

            You can find instructions for doing a Secure Erase using Linux here:

            SSD Secure Erase - Thomas Krenn Wiki

             

            I'll update this thread when I can get my hands on a C2750D4l.

            • 3. Re: Intel SSD 530 startup problems - Bug in SSD?
              Cner

              Hi Ken. Is any news about problem with detecting SSD after sleep?

               

              Petr

              • 4. Re: Intel SSD 530 startup problems - Bug in SSD?
                radu668

                Hi, I am new in this comunity.. I have just bought an intel 530 240 gb even though I read that it has this problem with restarting... if you resolve this problem I would be gratefull to get a replay through e-mail... Thanks intel

                • 5. Re: Intel SSD 530 startup problems - Bug in SSD?
                  JensL

                  Hi Ken,

                   

                  I put the drive in another machine and did the SSD Toolbox Full Diagnostics and it Passed.

                  But I couldn't do a Secure Erase because I'm on Win 8. I tried to boot Linux from a USB-drive but neither the mouse nor keyboard was working, so I couldn't do a Secure Erase.

                  I will try again in some different way...

                   

                  While I was investigating the machine I tried to boot it with just the motherboard plugged in, but it failed. When I pressed the power button on the case, the fans spun up for a second then it turned off again. I suspect some sort of No Load Protection on the PSU being cause. So I plugged in 4 WD Red drives to the backplane of the case to give it some load, but it still wouldn't start.

                  The PSU, a Silverstone SFX ST45SF-G 450W is completely modular and specified to be able to run with 0 amps load. It have 2 x 6-pin connectors for SATA and Molex cables. The Molex one is connected to the backplane, feeding power to the storage drives, the SATA one is connected to the Intel SSD. It was impossible to get the system to power up without anything plugged in to the SATA power cable, wich doesn't make the PSU very modular! I have emailed Silverstone to ask them if this is expected behavior or if I should RMA the PSU.

                   

                  Will keep you updated.

                   

                  EDIT: Just got words back from Silverstone Support. They think I got a faulty PSU and they want me to RMA it. Will get back when I get the new PSU.

                  • 6. Re: Intel SSD 530 startup problems - Bug in SSD?
                    ken-Intel

                    Hi Radu668,

                     

                    The problem with the drive not being seen with a restart is solved with the FW update from December.  You can download that from here:

                    Download Center

                     

                    Let me know if that does not resolve your problem.

                    • 7. Re: Intel SSD 530 startup problems - Bug in SSD?
                      JensL

                      Hi ken-Intel,

                       

                      So I got a new PSU today. First I tested to start the server without any drives, just to make sure this PSU was working as expected, and it did. No Minimum Load Protection going in and overall voltage output from the PSU is just a notch higher than the faulty one.

                      So I proceeded by plugging in the 530 SSD and tried to install WS 2012 again, but I had no luck with it. Exactly the same behavior as before. The SSD isn't showing up in the WS installer and after exiting the installer the drive is gone from the system and Bios can't see it anymore.

                      Have you got your hands on a C2750D4I yet?

                       

                      Help me Intel, you're my only hope!

                      • 8. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                        ken-Intel

                        Hi JensL,

                         

                        As you can see, I've branched this off to a new discussion.

                         

                        Do me a favor and try a secure erase using Linux if you can.  You will need to download a bootable Linux image and then follow the instructions here:

                        SSD Secure Erase - Thomas Krenn Wiki

                         

                        Let me know if you can't do this and I'll try something else.

                        • 9. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                          JensL

                          Hi ken-Intel,

                           

                          I finally got a Linux build that worked and I have now made a Secure Erase.

                          The drive was frozen when I started the procedure so I had to unplug the drive and plug it back in while the computer was running to make it "not frozen". After that everything went smooth.

                           

                          However, I still got the same problem and the disk is still not showing up in WS 2012 R2 installer. It also disappears from Bios as before.

                           

                          What to do next?

                          • 10. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                            ken-Intel

                            Hi Jensl,

                             

                            Let me see if I get any traction on obtaining a C2750D4I.  I'll update you on my progress no later than Tuesday of next week.

                             

                            Ken

                            • 11. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                              ken-Intel

                              Hi Jensl,

                               

                              I have a C2750D4l board on it's way to me.  I'll let you know what I find once I receive it (should be this week).

                              • 12. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                                JensL

                                Great news ken-Intel,

                                I just want to give you some more clues so you can hopefully reproduce the problem faster. The SSD worked when I booted to Ubuntu to make the secure erase. So it is something in the Windows Server 2012 R2 Essentials installer that makes the drive disappear from the system. If you don't have access to the install DVD, you can download the trial here: http://technet.microsoft.com/en-us/evalcenter/dn205288.aspx

                                Then I just copied the DVD over to a USB thumb drive as described here: http://technet.microsoft.com/en-us/library/dn293258.aspx

                                And then I booted from USB in UEFI mode.

                                Good luck!

                                • 13. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                                  ken-Intel

                                  Hi Jensl,

                                   

                                  That's great news.

                                   

                                  I received the C2750D4L yesterday.  I didn't have Server 2012 so I tested with Win 8.1 with no problems.

                                   

                                  Thanks for the links to get Server 2012.  I'll see if I can recreate the problem with a brand new 530.

                                  • 14. Re: Intel SSD 530 not seen on OS install screen - ASRock C2750D4L
                                    JensL

                                    Hi ken-Intel,

                                     

                                    I just tested with Win 8.1 and I get the same problem as before. I also tried the SATA II ports on the Intel controller and still the same problem. I really don't know what to do next as I have tried everything I can think of.

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