4 Replies Latest reply on Mar 5, 2014 12:20 PM by Robert_U

    Intel HD Graphics update problem




      I've confronted a problem with my graphic card drivers. I need to update them, mostly to play The Sims 3, which occurs to have major crashing problems because of the graphic card and/or its drivers. (The game keeps suddenly crashing while loading or saving and also in middle of playing. I get the message "The Sims 3 has stopped working" Also, the game won't let me change any game settings, not graphics nor sound or anything.)


      I tried to install the update that was offered for me after the Intel Driver Update Utility scanned my laptop. Instead of succeeding I got the error message of "...not compatible with" Also if I try to install it manually by choosing the file from my files, my system says the drivers are up to date. If I let my laptop to search for updates from my files, it says again that the update's not compatible but with a different error.


      I hope someone has a solution to this because this makes playing TS3 really frustrating. I've heard the game doesn't run perfectly on Win8. Also, my game has said once or twice that it's doesn't recognize my graphic card. It's strange though because I've seen people play TS3 with HD Graphics, but of course it might be they haven't got exactly the same card.


      Here is the information:


      Operating System: Windows 8.1 64-bit

      System Manufacturer: Hewlett-Packard

      System Model: HP Pavilion 15 Notebook PC

      BIOS: F.23

      Processor: Intel(R) Celeron(R) CPU 1007U @ 1.50GHz (2 CPUs), ~1.5GHz

      Memory: 8192MB RAM

      Available OS Memory: 8084MB RAM

      DirectX Version: DirectX 11


      Card name: Intel(R) HD Graphics

      Manufacturer: Intel Corporation

      Chip type: Intel(R) HD Graphics Family

      DAC type: Internal

      Device Type: Full Device

      Display Memory: 1792 MB

      Dedicated Memory: 32 MB

      Shared Memory: 1760 MB

      Current Mode: 1366 x 768 (32 bit) (60Hz)

      Driver File Version: 9.18.0010.3224 (English)

      Driver Version:

      DDI Version: 11

      Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

      Driver Model: WDDM 1.27

      Vendor ID: 0x8086

      Device ID: 0x0156

        • 1. Re: Intel HD Graphics update problem

          @milkywayy,, Your HP system has graphics drivers installed that have been customized by HP specifically for your system. If you update them with the generic Intel HD Graphics drivers, you will loose the HP customizations which may cause your system to not function the HP intended it to.

          If you do want to take the risk of installing generic drivers, I would recommend creating a restore point prior to the installation.


          Here are the steps you need to use to install the generic drivers.


          1. Login with administrator privileges

          2. Open Control Panel

          3. Open Device Manager

          4. Click on "Display adapters"

          5. Double click "Intel HD Graphics"

          6. Click on the "Driver" tab

          7. Click on "Update Driver" button

          8. Click on "Browse my computer for driver software"

          9. Click on "Let me pick from a list of device drivers on my computer"

          10. Click on "Have Disk" button

          11. Click "Browse"

          12. Navigate to the folder that you unzipped the Beta Intel HD Graphics driver to

          13.Navigate to the Graphics sub-folder

          14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS

          15.Click "OK"

          16. Click "Next"

          Driver should now be installing.

          17. If successful, click "Close"


          • 2. Re: Intel HD Graphics update problem

            Thank you for your answer, but sadly it didn't work.


            I tried to do as you instructed, but when I tried to install it, I got an error saying something like "The driver chosen for the device doesn't support this version of Windows"


            I tried to install this update. I don't know if it's the right one. But I found one thing that doesn't match; my processor is Intel Celeron 1007U, but the 1007U wasn't listed in the description of the update.

            • 3. Re: Intel HD Graphics update problem

              @ milkywayy, Here is the list of supported COPU's, the 1007u is there. I am continuing to investigate the issue you are seeing.


              4th Generation Intel® Core™ Processors with Intel® Iris™ Pro Graphics 5200 4th

              Generation Intel® Core™ Processors with Intel® Iris™ Graphics 5100 4th

              Generation Intel® Core™ Processors with Intel® HD Graphics 5000/4600/4400/4200

              3rd Generation Intel® Core™ Processors with Intel® HD Graphics


              Intel® Pentium®
              with Intel® HD Graphics

              Intel® Pentium® Processor
              3558U/3561Y/G3220/G3220T/G3320TE/G3420/G3420T/G3430 with Intel® HD

              Intel® Pentium®
              Processor 3550M/3556U/3560Y with Intel® HD Graphics

              Intel® Celeron®
              G1610T/G1630 with Intel® HD Graphics

              Intel® Celeron® Processor 2000E/2002E/2950M/2955U/2980U/2955U
              with Intel® HD Graphics

              2957U/2961Y/2981U/G1820/G1820T/G1820TE/G1830 with Intel® HD