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Empty black windows at any applications like Chrome, Lenovo system updates...

EVaga1
Beginner
3,608 Views

Lenovo X230 Product: 23202TG , Bios: G2ET32WW (1.12 ) , Intel HD graphics 4000 ver 9.18.10.3359.

Applications, like Lenovo solution centre, System updates, HP printers utilities, CHROME, etc. start with empty BLACK window. see the SCREENSHORT ATTACHED.

The colors of movies playback are very pure. Intel Graphics control panel starts "invisible"

Neither updates of Lenovo drivers, Intel HD Graphics driver, Windows 7 help to solve this problem. Please, advise!

Thank you beforehand!

dxdiag output:

------------------

 

System Information

 

------------------

 

Time of this report: 2/28/2014, 01:55:55

 

Machine name: SNEF-PS1

 

Operating System: Windows 7 Профессиональная 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

 

Language: Russian (Regional Setting: Russian)

 

System Manufacturer: LENOVO

 

System Model: 23202TG

 

BIOS: Phoenix BIOS SC-T v2.2

 

Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

 

Memory: 4096MB RAM

 

Available OS Memory: 3818MB RAM

 

Page File: 2824MB used, 4809MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Intel(R) HD Graphics 4000

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_21FA17AA&REV_09

 

Display Memory: 1696 MB

 

Dedicated Memory: 64 MB

 

Shared Memory: 1632 MB

 

Current Mode: 1366 x 768 (32 bit) (60Hz)

 

Monitor Name: Wide viewing angle & High density FlexView Display 1366x768

 

Monitor Model: unknown

 

Monitor Id: LEN40E2

 

Native Mode: 1366 x 768(p) (59.850Hz)

 

Output Type: Internal

 

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

 

Driver File Version: 9.17.0010.2843 (English)

 

Driver Version: 9.17.10.2843

 

DDI Version: unknown

 

Driver Model: WDDM 1.1

 

Driver Attributes: Final Retail

 

Driver Date/Size: 8/24/2012 18:53:42, 12601856 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp:

 

Device Identifier: {D7B78E66-4226-11CF-1A74-FA01A6C2CD35}

 

Vendor ID: 0x8086

 

Device ID: 0x0166

 

SubSys ID: 0x21FA17AA

 

Revision ID: 0x0009

 

Driver Strong Name: oem96.inf:Intel.Mfg.NTamd64:iIVBM0:9.17.10.2843:pci\ven_8086&dev_0166&subsys_21fa17aa

 

Rank Of Driver: 00E00001

 

Video Accel:

 

Deinterlace Caps: n/a

 

D3D9 Overlay: n/a

 

DXVA-HD: n/a

 

DDraw Status: Not Available

 

D3D Status: Not Available

 

AGP Status: Not Available

-------------

 

Sound Devices

 

-------------

 

Description: Громкоговоритель и наушники (Realtek High Definition Audio)

 

Default Sound Playback: Yes

 

Default Voice Playback: Yes

 

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AA21FA&REV_1002

 

Manufacturer ID: 1

 

Product ID: 100

 

Type: WDM

 

Driver Name: RTKVHD64.sys

 

Driver Version: 6.00.0001.6914 (English)

 

Driver Attributes: Final Retail

 

WHQL Logo'd: Yes

 

Date and Size: 5/21/2013 21:50:42, 3425608 bytes

 

Other Files:

 

Driver Provider: Realtek Semiconductor Corp.

 

HW Accel Level: Basic

 

Cap Flags: 0xF1F

 

Min/Max Sample Rate: 100, 200000

 

Static/Strm HW Mix Bufs: 1, 0

 

Static/Strm HW 3D Bufs: 0, 0

 

HW Memory: 0

 

Voice Management: No

 

EAX(tm) 2.0 Listen/Src: No, No

 

I3DL2(tm) Listen/Src: No, No

 

Sensaura(tm) ZoomFX(tm): No

---------------------

 

Sound Capture Devices

 

---------------------

 

Description: Микрофон (Realtek High Definition Audio)

 

Default Sound Capture: Yes

 

Default Voice Capture: Yes

 

Driver Name: RTKVHD64.sys

 

Driver Version: 6.00.0001.6914 (English)

 

Driver Attributes: Final Retail

 

Date and Size: 5/21/2013 21:50:42, 3425608 bytes

 

Cap Flags: 0x1

 

Format Flags: 0xFFFFF

-------------------

 

DirectInput Devices

 

-------------------

 

Device Name: Мышь

 

Attached: 1

 

Controller ID: n/a

 

Vendor/Produc...
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4 Replies
Kevin_M_Intel
Employee
1,529 Views

Hi MoscowCat,

I am sorry to hear you are having problems with your Lenovo computer but let me do my best to help you.

Based on the report you have provided, your computer is running an older graphics driver version. I recommend you updating the driver to the latest. You can download it at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

If you get a notification message during the installation that indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

Here you can find the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

Besides updating the driver, it is important to update the BIOS in your system and the Management Engine driver but these are provided by Lenovo.

You can find the drivers provided by your Computer Manufacture at the following link:

http://support.lenovo.com/en_US/ http://support.lenovo.com/en_US/

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EVaga1
Beginner
1,529 Views

Hi Kevin_intel,

Thank you for your support, but it does not work yet.

I updated UEFI BIOS up to G2ET99WW(2.59) from 2013.12.04

I removed first and install the Intel HD Graphics driver. Now it is 10.18.10.3412 from 2014.01.29.

The problems remain. Even, the Intel graphics control panel (right click on screen) starts "invisible" after Intel banner. lenovo and HP utilities look like empty black windows.

Chrome browser starts normal under MS VGA driver ( intel driver removed) and looks like black window after latest Intel Graphics driver installation. See the photo attached.

It is only me who got this problems?

thank you very much!, because Lenovo community keeps silence for my post.

The new dxdiag:

------------------

 

System Information

 

------------------

 

Time of this report: 3/1/2014, 15:50:31

 

Machine name: SNEF-PS1

 

Operating System: Windows 7 Профессиональная 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

 

Language: Russian (Regional Setting: Russian)

 

System Manufacturer: LENOVO

 

System Model: 23202TG

 

BIOS: Phoenix BIOS SC-T v2.2

 

Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

 

Memory: 4096MB RAM

 

Available OS Memory: 3792MB RAM

 

Page File: 2431MB used, 5150MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Intel(R) HD Graphics 4000

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_21FA17AA&REV_09

 

Display Memory: 1696 MB

 

Dedicated Memory: 64 MB

 

Shared Memory: 1632 MB

 

Current Mode: 1366 x 768 (32 bit) (50Hz)

 

Monitor Name: Wide viewing angle & High density FlexView Display 1366x768

 

Monitor Model: unknown

 

Monitor Id: LEN40E2

 

Native Mode: 1366 x 768(p) (59.998Hz)

 

Output Type: Internal

 

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

 

Driver File Version: 10.18.0010.3412 (English)

 

Driver Version: 10.18.10.3412

 

DDI Version: unknown

 

Driver Model: WDDM 1.1

 

Driver Attributes: Final Retail

 

Driver Date/Size: 1/22/2014 14:51:34, 19380224 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp:

 

Device Identifier: {D7B78E66-4226-11CF-1A74-FA01A6C2CD35}

 

Vendor ID: 0x8086

 

Device ID: 0x0166

 

SubSys ID: 0x21FA17AA

 

Revision ID: 0x0009

 

Driver Strong Name: oem32.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10.3412:pci\ven_8086&dev_0166

 

Rank Of Driver: 00E62001

 

Video Accel:

 

Deinterlace Caps: n/a

 

D3D9 Overlay: n/a

 

DXVA-HD: n/a

 

DDraw Status: Not Available

 

D3D Status: Not Available

 

AGP Status: Not Available

-------------

 

Sound Devices

 

-------------

 

Description: Громкоговоритель и наушники (Realtek High Definition Audio)

 

Default Sound Playback: Yes

 

Default Voice Playback: Yes

 

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AA21FA&REV_1002

 

Manufacturer ID: 1

 

Product ID: 100

 

Type: WDM

 

Driver Name: RTKVHD64.sys

 

Driver Version: 6.00.0001.6914 (English)

 

Driver Attributes: Final Retail

 

WHQL Logo'd: Yes

 

Date and Size: 5/21/2013 21:50:42, 3425608 bytes

 

Other Files:

 

Driver Provider: Realtek Semiconductor Corp.

 

HW Accel Level: Basic

 

Cap Flags: 0xF1F

 

Min/Max Sample Rate: 100, 200000

 

Static/Strm HW Mix Bufs: 1, 0

 

Static/Strm HW 3D Bufs: 0, 0

 

HW Memory: 0

 

Voice Management: No

 

EAX(tm) 2.0 Listen/Src: No, No

 

I3DL2(tm) Listen/Src: No, No

 

Sensaura(tm) ZoomFX(tm): No

---------------------

 

Sound Capture Devices

 

---------------------

 

Description: Микрофон (Realtek High Definition Audio)

 

Default Sound Capture: Yes

 

Default Voice Capture: Yes

 

Driver Name: RTKVHD64.sys

 

Driver Version: 6.00.0001.6914 (English)

 

Driver Attributes: Final Retail

 

Date and Size: 5/21/2013 21:50:42, 3425608 bytes

 

Cap Flags: 0x1

 

Format Flags: 0xFFFFF

-------------------

 

Direc...
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Kevin_M_Intel
Employee
1,529 Views

I understand your frustration on this. I recommend you running an antivirus in your system or check the windows services. In the worst case, a clean installation of the Operating System may be needed.

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ROBERT_U_Intel
Employee
1,529 Views

@ MoscowCat

When did this issue start occurring on your system? Was there a specific application or driver that was installed resulting in this issue? Do you see the issue with the Lenovo supplied drivers specific for your system found http://support.lenovo.com/en_US/downloads/default.page?selector=expand here? If you could uninstall the Intel HD Graphics driver. version 10.18.10.3412 and install the Lenovo specific graphics driver that would be very useful information.

Thanks

Robert

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