Lmbg, I am sorry to hear you are having problems with your system. However, since you already performed all troubleshooting we suggested, I would recommend you to contact our warranty department and replace the NUC
Thanks for your answer, but I have tried to update another NUC D34010WYK with a new Bios version and USB driver and here I also have the same problem.
So I do not think the NUC has a defect (then I should have two NUC with the same defect and I do not believe that).
Either it a setup in the Bios that's incorrect or because the NUS just don't support power on the USB ports in Hibernate?
Lmbg, what kind of device are you trying to plug under the USB3.0?
Can you try a USB 2.0?
Can you try to roll back to the previous BIOS version 0023? https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23563&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=BIOS
I have tried to downgrade to bios version 0023 and load bios default. But still the same.
The device I'm testing with is a z-wave dongle and I have also tried to connect a DVD drive. They are both USB 2.0 devices.
Have tested for both the 2 front USB 3.0 and the 2 rear USB 3.0 ports.
If you by saying 'Can you try a USB 2.0' mean the 2 USB 2.0 that's inside the NUC than I haven't tested that, then I have to take the device apart.
But that's no go to use the 2 USB inside the NUC. I need to have the NUC assembled.
You are right; this NUC does not have a regular USB 2.0.
Could you please access the BIOS and run default settings?
Do you have "Legacy boot" enable?
Could also try disabling Failsafe Watchdog in the BIOS?
Let me know the results.
Found the problem.
There is a error in the Intel Graphics driver version 10.18.10.3345. The error is that if there is no monitor connected to the HDMI port and connect to the NUC via VNC then we see a black screen.
Therefore we have uninstalled the driver.
When there is no driver for the graphics card installed (Only standard WIndows drivers) then WIndows cannot go into Sleep mode.
I have also made a error: Hibernate = S4 state (No power on USB port) and Sleep = S3 (Power on USB port)
So when selecting Sleep then all the USB devices has power. :-)
Hopefully there is coming a new driver soon for the graphics card.
Thanks for your help.
Thanks for the information. I'm glad to know that you were able to find what was causing this issue.
Could you please try the latest graphic driver version 126.96.36.199.3412 and let me know the results? Download Center