3 Replies Latest reply on Feb 26, 2014 9:27 AM by kevin_intel

    Weird graphic game glitch

    maskedman

      So i'm playing Young Justice Legacy on my laptop It works perfectly, but I notice a small graphic glitch the characters don't appears on the menu instead I sometimes I get a blue screen or a bunch of colors like its messed up or something. I tested it on my desktop and I didn't get this issue and they appeared fine, but in my laptop this glitch happens

       

      2014-02-23_23-26-23.png

       

      ,but on my desktop they appear fine

       

      2014-02-23_23-32-09.png

       

      The Graphic Drive I have installed on my laptop is an intel HD Graphic (Core i3)  Driver Version 8.15.10.2559 it is the most up to date one at least that what the intel utility update says. I've looked online for a solution, but no luck. This is the only problem I'm having.

        • 1. Re: Weird graphic game glitch

          Hi maskedman,

           

          I am sorry to hear you are having problems but let me help you.

           

          I would like to verify some more information about the system so can you post your graphics report and the dxdiag report here?

           

          How to get it?

          Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

           

          Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

          • 2. Re: Weird graphic game glitch
            maskedman

            Okay Here it is

             

            ------------------
            System Information
            ------------------
            Time of this report: 2/26/2014, 01:26:33
                   Machine name: OWNER-HP
               Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
                       Language: English (Regional Setting: English)
            System Manufacturer: Hewlett-Packard
                   System Model: HP Pavilion dv6 Notebook PC
                           BIOS: Default System BIOS
                      Processor: Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz (4 CPUs), ~2.4GHz
                         Memory: 4096MB RAM
            Available OS Memory: 3894MB RAM
                      Page File: 1497MB used, 6288MB available
                    Windows Dir: C:\Windows
                DirectX Version: DirectX 11
            DX Setup Parameters: Not found
               User DPI Setting: Using System DPI
            System DPI Setting: 96 DPI (100 percent)
                DWM DPI Scaling: Disabled
                 DxDiag Version: 6.01.7601.17514 32bit Unicode

             

            ------------
            DxDiag Notes
            ------------
                  Display Tab 1: No problems found.
                    Sound Tab 1: No problems found.
                    Sound Tab 2: No problems found.
                      Input Tab: No problems found.

             

            Intel® HD Graphics (Core i3)

             

             

             


            Report Date:            2/26/2014
            Report Time[hr:mm:ss]:        1:28:46
            Driver Version:            8.15.10.2559
            Operating System:        Windows 7  Service Pack 1(6.1.7601)
            Default Language:        English (United States)
            DirectX* Version:        10.1
            Physical Memory:        3893 MB
            Minimum Graphics Memory:    32 MB
            Maximum Graphics Memory:    1696 MB
            Graphics Memory in Use:        72 MB
            Processor:            Intel64 Family 6 Model 37 Stepping 5
            Processor Speed:        2394 MHz
            Vendor ID:            8086
            Device ID:            0046
            Device Revision:        02

             

             

             


            *   Accelerator Information   *

             


            Accelerator in Use:        Intel(R) HD Graphics
            Video BIOS:            2050.0
            Current Graphics Mode:        1366 by 768

             

             

             


            *   Devices Connected to the Graphics Accelerator   *

             


            Active Notebook Displays: 1
                *    Built-in Display    *

             


            Monitor Name:            Generic PnP Monitor
            Display Type:            Digital
            Gamma Value:            2.2
            DDC2 Protocol:            Supported

             


            Maximum Image Size:
            Horizontal:            13.39 inches
            Vertical:            07.48 inches

             


            Monitor Supported Modes:
            1366 by 768 (60 Hz)

             

             

             

            Display Power Management Support:
            Standby Mode:            Not Supported
            Suspend Mode:            Not Supported
            Active Off Mode:        Not Supported

             


            Raw EDID:
            00 FF FF FF FF FF FF 00 4C A3 51 41 00 00 00 00
            00 12 01 03 80 22 13 78 0A 87 F5 94 57 4F 8C 27
            27 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
            01 01 01 01 01 01 12 1B 56 72 50 00 0C 30 30 20
            25 00 58 C2 10 00 00 19 00 00 00 0F 00 00 00 00
            00 00 00 00 00 1E B4 02 74 00 00 00 00 FE 00 53
            41 4D 53 55 4E 47 0A 20 20 20 20 20 00 00 00 FE
            00 31 35 36 41 54 30 39 2D 48 30 34 0A 20 00 03

             


            * Other names and brands are the property of their respective owners. *

            • 3. Re: Weird graphic game glitch

              Hi maskedman,

               

              Thanks for the information. Based on the report your computer is running with an older graphics driver version. Please uninstall the current driver following the instructions at this link:

              http://www.intel.com/support/graphics/sb/CS-034574.htm

               

              Once the driver is uninstalled, please download the latest driver at the following link:

              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521

               

              If during the installation of the driver you get notification/error messages, that message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

              You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

               

              http://support.intel.com/support/graphics/sb/CS-022355.htm

               

              This is the zip version of the video driver:

               

              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22520

               

              In the case you do all this steps and issue persists, I recommend you contacting the Computer Manufacture for them to provide the custom driver for your system. It is also important to confirm if there is a compatibility issue between the Operating System and the game so contacting the game developer is a good idea.