Intel HD 4600 - DVI only, no HDMI video

[ATiss]

I have followed all of the recommendations I have seen on the forums and still have the same issue.

I have an ASRock H87 Pro4. I use the DVI out to one monitor, and the HDMI out to another. They are both Asus VS228s running 1080p at 60Hz.

I am no longer able to use the HDMI port, only the DVI port works in Windows.

I have tried the following steps to resolve the issue:

1. Updated BIOS
2. Installed the latest graphics drivers (the second display worked after the installation, didn't work after rebooting)
3. Uninstalled the graphics drivers. (the second display worked, but without the driver it ran at 640x480 or 800x600, didn't check)
4. Installed the latest graphics drivers (again, the second display worked after the installation, didn't work after rebooting)

The HDMI port works while in the BIOS screens and bootup screen of Windows, but goes black immediately after beginning to load the login screen.

Windows 7 64-bit

Graphics Driver Version: 15.33.8.64.3345

[Kevin_M_Intel]

Hi ajtish

I am sorry to hear you are having problems but let me help you with this.

Checking the information you posted I see you have done some troubleshooting steps but I would like to verify some more information about your system configuration so can you please post your dxdiag report and the graphics report?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

Besides these reports, have you tried a direct connection between the computer and the monitor? Are you using any adapter? Is it possible to test a different monitor?

[DFras1]

Hi, Kevin,

I have a similar problem, and I've seen numerous references on various web forums from others with related problems. I have a Gigabyte Z87X-OC with a 4771 using on-board HDMI video with a single monitor running W7-64. (The board has no DVI out.) Installing the HD4600 driver results in no-boot, which can be cured by removing the driver to use the generic VGA driver. I can hardly believe so many people have hardware problems; this seems to be a flaw in the driver. Any ideas?

Greywolf

[ATiss]

I have attached the two reports.

I found another solution on the forums, but can't find the link anymore.

The solution is to disable and reenable the "Intel(R) HD Graphics 4600" display adapter in device manager.

I am fine with this solution for the time being as I rarely reboot my computer, but would ultimately like to have the issue resolved.

Thank you,

AJ

[Kevin_M_Intel]

Greywolf, we recommend updating the BIOS and the graphics driver to solve this. It is important to test different cables without video adapters. IN case you need the download link for the graphics driver, check below.

Ajtish, we have release a new driver. Please try the latest driver that can be downloaded here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23639

[DFras1]

Hi again, Kevin,

I've updated to the latest BIOS and tried the latest driver several times, but I tried again. Same results. I was hoping to use the on-chip/on-board graphics for a while without investing in an expensive video card, but this may not be possible. Looks like I'll have to struggle with not-the-best video until I spring for a good video card. Thanks anyway....

Greywolf

[Kevin_M_Intel]

Hi, can you please try the workaround provided by another user here:

https://communities.intel.com/thread/27590 https://communities.intel.com/thread/27590

Let me know the result.

[ATiss]

I have installed the latest stable and beta drivers and the issue still exists.

It is resolved by disabling and enabling the graphics driver.

- AJ

[DFras1]

Hey, Kevin,

The "fix" works like a charm. My windows experience rating went from 1.0 to 6.7 with no other adjustments. I can live with the extra few seconds required to boot up while the script is running. Hopefully, this information will help the folks when it's time to update the driver.

Thanks,

GW

[Kevin_M_Intel]

Thanks for the feedback.

[GMitc5]

It amazes me that it's Nov 2015 and this issue still exists. I just upgraded to the latest drivers and briefly saw my second screen in use when the driver installed then on boot nothing. It was only the disable/enable fix in this thread that made it work again.

[Ricardo_G_Intel1]

Please test the following link, this will download the driver 4294 for Windows® 7 and 8.1 https://downloadcenter.intel.com/download/25425/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- Download Intel® Graphics Driver for Windows 7/8.1* [15.36] For Windows® 10 users, please test this https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

[gakın1]

Hi, I also try to handle the same frustrating problem on my notebook for a while. BIOS, intel 4600 driver and NVIDIA drivers are up to date. HDMI output is sometimes works fine but when i shut down and open pc again, system can't determine the monitor i attached from HDMİ port. Same unit is ok if i connect from VGA but "no device" if i connect from hdmi. In both cases notebook's monitor works fine... When i remove and re-load Intel 4600 driver and reboot.. Sometimes HDMI works but sometimes no... I continue using my notebook from VGA connection for a couple days and then i again remove and reload driver for a few times then notebook recognise the monitor and HDMI starts working for a few shut downs and restarts... The turning back to same problem... No device conflicts, no any other problems...

I use WIN 7 (64bit)... I switched to WIN 7 (32), WIN 8.1, WIN 10 even Linux to maintain reliable HDMI output but problem (no monitor device) occurs just the same i mentioned. I've tried previous versions of Intel drivers but no chance... I tested several HDMI cables (all works fine in other setups) and different monitors which don't have any problem...

I'll be very happy if you show the way to have a stable HDMI with my computer,

Thank you,

Intel(R) HD Graphics 4600

Report Date: 11/29/2015

Report Time[hh:mm:ss]: 22:44:27

Driver Version: 10.18.10.3282

Operating System: Microsoft Windows 7 Enterprise (6.1.7601)

Default Language: Turkish (Turkey)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.2

Physical Memory: 8097 MB

Processor: Intel(R) Core(TM) i7-4712MQ CPU @ 2.30GHz

Processor Speed: 2294 MHz

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4600

Video BIOS: 2171.0

Current Graphics Mode: 1440 by 900

* Other names and brands are the property of their respective owners. *

------------------

System Information

------------------

Time of this report: 11/29/2015, 22:45:27

Machine name: GUR-BILGISAYAR

Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)

Language: Turkish (Regional Setting: Turkish)

System Manufacturer: Casper Bilgisayar Sistemleri A.S

System Model: Casper Nirvana Notebook

BIOS: Phoenix BIOS SC-T v2.1

Processor: Intel(R) Core(TM) i7-4712MQ CPU @ 2.30GHz (8 CPUs), ~2.3GHz

Memory: 8192MB RAM

Available OS Memory: 8098MB RAM

Page File: 2273MB used, 13919MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_999C1019&REV_06

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor Name: Genel PnP Olmayan Monitör

Monitor Model: unknown

Monitor Id:

Native Mode: unknown

Output Type: HD15

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3282 (English)

Driver Version: 10.18.10.3282

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/26/2013 22:37:36, 12078592 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4756-11CF-A564-91B9BBC2C735}

Vendor ID: 0x8086

Device ID: 0x0416

SubSys ID: 0x999C1019

Revision ID: 0x0006

Driver Strong Name: oem34.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3282:pci\ven_8086&dev_0416

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1C...

[EstebanA_C_Intel]

Hello:

I would like to recommend you to look for the power option PCIe Active State Power Management (ASPM) in your computer's BIOS.

Test the behavior of your system with and without this power option.

Also, try to uninstall the graphics driver, then let Windows automatically install the graphics drivers.

Additionally, test the workaround provided before in the thread.

https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600-for-4th-Generation-Intel-Core-Processors Downloads for Intel® HD Graphics 4600 for 4th Generation Intel® Core™ Processors

Regards,

Esteban C

[gakın1]

hello,

When i shut down and restarted the NB in order to reach BIOS settings but there is no such an option in the settings. And by the way lost HDMI output and unfortunately i am writing this message with VGA output again 😞 I'd disabled/anabled PCI-e power management from power management settings of windows but no chance... I uninstalled/installed default/beta/actual drivers of 4600 and NVIDIA multiple times before but no stable solution 😞 HDMI output is mandatory for my profession so i think i must look around for a different brand of NB...

[EstebanA_C_Intel]

Hello ajtish:

I would like to know if you have tried to use the drivers directly from the manufacturer of your computer.

I was able to find the following drivers with the model provided: "Casper Nirvana Notebook"

http://www.driverscape.com/manufacturers/casper/laptops-desktops/casper-nirvana/38837 CASPER NIRVANA Drivers Download for Windows 10, 8.1, 7, Vista, XP

Please double check if these are the proper drivers for your device and make sure to select the proper Operating System version.

Regards,

Esteban C