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I am sorry to hear you are having problems but let me help you.
From our side we can provide the Intel® Graphics Media and Control panel for your system which is automatically installed when the graphics driver is install in the Operating System.
For OEM systems they usually have an application that manages all drivers/software and maintenance in the computer. If this is the software you are referring, you will need to contact the Computer Manufacture for them to provide the software specifically designed for your computer.