6 Replies Latest reply on Dec 24, 2015 8:23 PM by Patty

    Galileo Board not detected by Windows 7 64bit

    DEC

      Hi,

      I have followed the steps in the 'Getting Started Guide' but the board is not detected by my laptop. I have reset/reboot the card several times with no effect.

       

      I intend to install the device manually but I am not sure what kind of device I should use.

       

      Anyways, dose anyone have any recommendations? Should I go directly to Linux?

       

      Thanks,

      Dragos

        • 1. Re: Galileo Board not detected by Windows 7 64bit
          EJP

          Dragos

          I have a W7 64 bits and i have not any issue

          Please be careful. You have to turn the power ON of the GALILEO, then plug the USB cable into the W7 64Bits

          When you remove the USB cable or power OFF the GALILEO, the W7 64bits could have some issue after to reconnect it. In this case, restart the W7 64bits without USB cable connected. then turn power ON of the GALIELEO, then connect cable

           

          And read the doc

           

          Intel® Galileo Board

          Getting Started Guide

          23 December 2013

           

          where you can find information about driver and how to install it (you can easily find it on INTEL web site)

           

          Eric

          • 2. Re: Galileo Board not detected by Windows 7 64bit
            DEC

            Hi Eric,

            I have read the documentation very carefully. The board was not recognized by 2 computers with Windows 7 64bit. Right now I am in Linux and I cannot see the board either.

             

            So, thank you for suggesting to read the documentation but I am afraid a solution involves more than that.

             

            Both green lights are lit up, and I can confirm the one next to the micro USB connector flashes when I reboot the board.

             

            I have already changed 3 USB cables. Important to note is that this card came with no USB cable !!!

             

            Is there a way to flash the card by not using the USB cable?

             

            Thanks,

            Dragos

            • 3. Re: Galileo Board not detected by Windows 7 64bit
              EJP

              There are 2 ways that i kwon when you cannot connect at all a Galielo

                   one is to use the serial port and the CapsuleApp.efi (please check the end of the doc)

                   one is to use the Dediprog flasher(who flashs directly the SPI)

              I recommand first the use the SD card and the CapsuleApp.efi

              Please read the forum and doc to format correctly the SD card

              than put the 2 files needed (from LITTLE LINUX IMAGE ...)

              then follow instruction on the doc (same doc : Galileo_GettingStarted_329685_005) at the end of the doc

              Eric

              • 4. Re: Galileo Board not detected by Windows 7 64bit
                DEC

                Hi Eric,

                I just received the serial cable and I have 'manually' installed the latest firmware. Things did not change with respect to the USB port. So my Galileo board is nonexistent from the OS point of view. I have also tried to see if the board gets recognized by a 32bit OS (Windows XP) without luck.

                 

                I have decided to return the card as it is clear the USB client port is defective. I can confirm that everything else works but the USB client port.

                 

                Thanks,

                Dragos

                • 5. Re: Galileo Board not detected by Windows 7 64bit
                  RBanga

                  Happened with me as well. In my case  Windows 10 , 8.1 and even 7 are not able to recognize the Intel Gen 1 board. Tried changing cables as well.

                  • 6. Re: Galileo Board not detected by Windows 7 64bit
                    Patty

                    I had to make sure I took out the SD Card. Used COM1 (Windows 8.1).