2 Replies Latest reply on Feb 18, 2014 8:08 AM by 4y

    Black Screen after driver update (Asus UX32VD-DB71)

    4y

      Hi,

       

      I replied to the official black screen thread, but it looks like that thread isn't going anywhere...

       

      I am creating a new thread because this seems to be a recurring issue without an answer.

       

      (see HD4000 driver causes LCD crash on Zenbook UX32VD - Help)

       

      Looks like that question remained unanswered...

       

      Problem:

       

      After installing the intel driver(v 9.11.10.2828 from ASUS) [tried to updating to 10.18.10.3345 (package 15.33.8.64.3345) as well], the built-in screen turned off and wouldn't display an image (even at boot/post).


      I've tried to create an EDID override in windows(ie. monitor driver), as well as trying to create a DDC connection to read (and update) the EDID. PowerStrip can't create a connection and read-edid tells me the EDID is probably wrong (and that something special has happened).


      My laptop is no longer under warranty, so I'll have to pay ~$200 for a screen replacement. This is not an issue IF I can understand why this happened and how to prevent this in the future.


      Right now it looks like the Intel update corrupted the LCD. and I would appreciate if anybody could suggest any ideas about how to fix this and why this happened in the first place.

       

      Thanks