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Hi Peter, I am really sorry for your issue.
Please try the BIOS recovery method. You may use the same bio file you downloaded or a previous version.
I'd like to follow up with your on your statement: "i got an error message (unknown product id or something like that)". We know this error can happen when trying to get the latest BIOS version from within the BIOS itself if your NUC is behind a corporate proxy or firewall - does that apply in your case?
I will try that thanks, and post that result afterwards here.
i visited a friend and it happend there.
his internet should be cable (Dual-Stack Lite IPv6), no real firewall just a router with NAT but iam not 100% sure about that.
I'd like to chime in on the "i got an error message (unknown product id or something like that)" message. I got that from my NUC DN2820 also. I am using it at home on my Uverse ISP with no proxy and minimum router firewall.
It worked, thanks for the fast and perfect support! (links per email and so on)
windows is already installed and iam having fun with it.
just one thing that could be mentioned is that the usb device should not contain any other files.
bios file was placed in the root directory and there where two other folders with ~300files / 5GB, and nothing happend, after i deleted the folders it worked like a charm.
I got the same error with my DN2820 at home. I just selected 'No' to the question and used a USB stick to update the BIOS.
Thank you for letting me know that this error is also happening in home environments. I have reported this to the BIOS engineering team.