1 Reply Latest reply on Feb 17, 2014 12:35 AM by DeclanTM

    Intel SRT Issues

    DeclanTM

      Hi,

       

      I am about pulling my hair out trying to get Intel RST setup on my Dell laptop, I have tried lots of things and hope some experts on these forums can shine some light on it!

       

      The issue I am having is that no matter what I do I cannot get the accelerate tab to show up on the Intel Rapid Storage Solution software, without this tab there is no way to use the SSD as cache for the main system HDD.

       

      The system specifications are as followed:

      Dell 14Z Ultrabook 5423

      Intel Core i7 3537U 2Ghz

      8GB RAM

      500GB SATA2 HDD

      32GB mSATA SSD

      Windows 8.1

      Intel RST Version 12.8.0.1016

       

      I know this laptop is capable of SRT as I have had it working before, however after reinstalling the operating system no matter what I do I cannot get the accelerate tab to show up on RST.

       

      The BIOS made is set to Intel Smart Response mode, during Windows install I load the latest x64 drivers from Intel and install Windows on the HDD.

       

      As part of troubleshooting I have tried reinstalling several times, tried different versions of the RST software, tried running the "clean" command using DiskPart as I read that it may be an issue with metadata still being present on the SSD however none of these are making a difference.

       

      I have been at this for about three days now and tried everything I can find online and still cannot get the accelerate tab to show up. I have also tried reinstalling Windows 8 and also Windows 7 to test if the OS was the issue however all OS versions I am trying show the same issue.

       

      This is what my Intel RST Window looks like right now:

      Capture.PNG

      As shown above the accelerate tab is completely missing.

       

      I would love for any input into this as it is driving me up the wall, resolutions that mean reinstalling the operating system does not matter as there is nothing on the laptop just now anyway and I am happy to try anything to get this working!

       

      Below is my system report:

       

      System Report
      System Information
      OS name:  Microsoft Windows 8.1 Pro
      OS version:  6.3.9600  9200
      System name:  TESTDELL
      System manufacturer:  Dell Inc.
      System model:  Inspiron 5423
      Processor:  GenuineIntel Intel64 Family 6 Model 58 Stepping 9 2.001  GHz
      BIOS:  Dell Inc., A13
      Intel® Rapid Storage Technology enterprise Information
      Kit installed:  12.8.0.1016
      User interface version:  12.8.0.1016
      Language:  English (United Kingdom)
      RAID option ROM version:  11.6.0.1702
      Driver version:  12.8.0.1016
      ISDI version:  12.8.0.1016
      Storage System Information
      RAID Configuration
      Hardware Information
      Controller name:  Intel(R) Mobile Express Chipset SATA RAID Controller
      Type:  SATA
      Mode:  RAID
      Number of SATA ports:  3
      Number of volumes:  0
      Number of spares:  0
      Number of available disks:  2
      Rebuild on Hot Plug:  Disabled
      Manufacturer:  32902
      Model number:  10282
      Product revision:  4
      Direct attached disk:  S0V4CKAP
      Direct attached disk:  1301035E6071
      Disk on Controller 0, Port 0
      Status:  Normal
      Type:  SATA disk
      Location type:  Internal
      Usage:  Available
      Size:  466 GB
      System disk:  Yes  
      Disk data cache:  Enabled
      Command queuing:  NCQ
      SATA transfer rate: 3 Gb/s
      Model:  ST500LT012-9WS142                       
      Serial number:  S0V4CKAP
      SCSI device ID:  0
      Firmware:  0001SDM1
      Physical sector size:  4096 Bytes
      Logical sector size:  512 Bytes
      Disk on Controller 0, Port 1
      Status:  Normal
      Type:  SATA SSD
      Location type:  Internal
      Usage:  Available
      Size:  30 GB
      System disk:  No
      Disk data cache:  Enabled
      Command queuing:  NCQ
      SATA transfer rate: 6 Gb/s
      Model:  Micron C400 RealSSD mSATA 32GB          
      Serial number:  1301035E6071
      SCSI device ID:  1
      Firmware:  04MH    
      Physical sector size:  512 Bytes
      Logical sector size:  512 Bytes
      ATAPI device on Controller 0, Port 4
      Location type:  Internal
      SATA transfer rate: 1.5 Gb/s
      Model:  TSSTcorp DVD+/-RW SU-208BB              
      Serial number:  R8VQ6GUCB00L6H
      Firmware:  D300    
      -------------------------------------------------
      System Report
      System Information
      OS name:  Microsoft Windows 8.1 Pro
      OS version:  6.3.9600  9200
      System name:  TESTDELL
      System manufacturer:  Dell Inc.
      System model:  Inspiron 5423
      Processor:  GenuineIntel Intel64 Family 6 Model 58 Stepping 9 2.001  GHz
      BIOS:  Dell Inc., A13
      Intel® Rapid Storage Technology enterprise Information
      Kit installed:  12.8.0.1016
      User interface version:  12.8.0.1016
      Language:  English (United States)
      RAID option ROM version:  11.6.0.1702
      Driver version:  12.8.0.1016
      ISDI version:  12.8.0.1016
      Storage System Information
      RAID Configuration
      Hardware Information
      Controller name:  Intel(R) Mobile Express Chipset SATA RAID Controller
      Type:  SATA
      Mode:  RAID
      Number of SATA ports:  3
      Number of volumes:  0
      Number of spares:  0
      Number of available disks:  2
      Rebuild on Hot Plug:  Disabled
      Manufacturer:  32902
      Model number:  10282
      Product revision:  4
      Direct attached disk:  S0V4CKAP
      Direct attached disk:  1301035E6071
      Disk on Controller 0, Port 0
      Status:  Normal
      Type:  SATA disk
      Location type:  Internal
      Usage:  Available
      Size:  466 GB
      System disk:  Yes  
      Disk data cache:  Enabled
      Command queuing:  NCQ
      SATA transfer rate: 3 Gb/s
      Model:  ST500LT012-9WS142                       
      Serial number:  S0V4CKAP
      SCSI device ID:  0
      Firmware:  0001SDM1
      Physical sector size:  4096 Bytes
      Logical sector size:  512 Bytes
      Disk on Controller 0, Port 1
      Status:  Normal
      Type:  SATA SSD
      Location type:  Internal
      Usage:  Available
      Size:  30 GB
      System disk:  No
      Disk data cache:  Enabled
      Command queuing:  NCQ
      SATA transfer rate: 6 Gb/s
      Model:  Micron C400 RealSSD mSATA 32GB          
      Serial number:  1301035E6071
      SCSI device ID:  1
      Firmware:  04MH    
      Physical sector size:  512 Bytes
      Logical sector size:  512 Bytes
      ATAPI device on Controller 0, Port 4
      Location type:  Internal
      SATA transfer rate: 1.5 Gb/s
      Model:  TSSTcorp DVD+/-RW SU-208BB              
      Serial number:  R8VQ6GUCB00L6H
      Firmware:  D300    
      
      

       

      Thanks in advance,

      Declan

        • 1. Re: Intel SRT Issues
          DeclanTM

          I am updating this thread as I have now got to the bottom of this issue and have the acceleration tab showing, hopefully this can help other people facing similar issues.

           

          The fix was a weird one, I cleaned all the disks again and reinstalled Windows, having read online that shrinking and then extending the system partition on the HDD can sometimes work I tried this using the computer management application and to my surprise this worked.

           

          I have no idea how this actually solves anything but I now have the acceleration tab which is what I have been trying for days to get sorted.

           

          Screenshot below showing acceleration options:

          Capture.PNG

          Thanks,

          Declan