3 Replies Latest reply on Feb 19, 2014 9:58 AM by kevin_intel

    Dedicated Video RAM issue

    beatrizgcs

      Hello, i am currently having trouble playing games on my Desktop computer due to Dedicated Video RAM issues. The minimum requirements are 128mb and my system only indicates 64mb (Intel(R) HD Graphics (core i3); Windows 7 32). I have tried accessing the BIOS and changing the settings, as suggested online. However, the pre-set option for DVMT was already "Maximum DVMT". Out of curiosity I also tried the other two options, 128mb and 256mb, but under the three settings the Dedicated Video Memory remains as only 64mb. What does this mean and is there another way to change it? Much appreciated.

        • 1. Re: Dedicated Video RAM issue

          Hi beatrizgcs,

           

          I am sorry to hear you are having this problem but let me help you.

           

          Please access the following link since this information has been provided there already:

          https://communities.intel.com/message/221236#221236

          • 2. Re: Dedicated Video RAM issue
            beatrizgcs

            Hi Kevin,

             

            Thank you so much for answering promptly. I'm afraid however the discussion you referred me to didn't quite clear things for me. As I mentioned above i have tried changing the BIOS settings for DMVT, but under all of them, including the Maximum (which was actually the default) the Dedicated VRAM is still 64mb. I thought maybe it said 64 but then it allocated more memory as necessary, but the game keeps crashing so that doesn't seem to be happening. I apologise for maybe not being totally clear earlier, but my main question is why changing the BIOS isn't altering the VRAM when i see it has worked for other people with similar issues, as in the discussion you presented. Could this maybe be a BIOS issue that could be solved with a BIOS update? Terribly sorry if the answer is quite obvious and I'm just being daft. Thank you for your patience.

            • 3. Re: Dedicated Video RAM issue

              Hi beatrizgcs,

               

              The dedicated memory can be changed at the bios level but this depends on the OEM manufacture limitations/decisions.

               

              The VRAM is the same as Video memory or it is also known as dedicated memory so as mentioned before, the options depend on the computer manufacture.

               

              You can try a bios update but the bios updates usually are created to fix known issues in the computers. I would recommend you contacting the computer manufacture for them to confirm if  it is possible to increase the dedicated memory.