1 2 Previous Next 18 Replies Latest reply on Aug 20, 2015 4:26 PM by N.Scott.Pearson

    DH87RL motherboard, Intel Desktop Utilities keep spinning

    Stany

      DH87RL motherboard

      Intel Desktop Utilities worked fine before.

       

      After upgrade to W8.1 the IDU program works, but i cant receive info : in the window it stays spinning : see attached file

      OS is W8 pro 64 bit

       

      I did search - download and install latest drivers and bios update regards my system, but no result : IDU window stays spinning without receiving information.

       

      What can be the solution to this ? Or where do i need to find - correct the problem ?

      If more information is needed, i gladly hear it !

       

      Thanks in advance for any help - information.

       

      Best Regards,

       

      Christof Vanstaen

        • 1. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
          allan_intel

          I am sorry to hear that have had issues with Intel Desktop Utilities.

           

          The Intel engineering department is aware of this problem and they are currently working to get this issue resolved. I still do not have an estimate time of resolution on this matter. For additional details please check Readme file of the Intel Desktop Utilities here:

           

          ISSUE-6

          http://downloadmirror.intel.com/20488/eng/IDU_3.2.8_Readme.txt

           

          Allan.

          1 of 1 people found this helpful
          • 2. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
            Stany

            Thx Allan !

             

            I did have hope with the new Bios update and the recent Desktop Utilities file from january 2014 this would have been covered,

            so therefore my question after trying these;

            i tought i did overlook something.

             

            Is it worth to try still some differend settings ?

            Or better to await a new updated program file and or Bios ?

            I dont want to waste my time If there is no solution at this moment; Overal system is running Strong so no doubts there

             

            Best Regards,

             

            Christof Vanstaen

            • 3. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
              spearson

              Christof,

               

              I need to see the contents of file "C:\Program Files (x86)\Intel\FSC\FSCAppServ.log". You can post its contents here or send it to me via private message...

               

              ...Scott

              • 4. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                Stany

                Hi Scott,

                 

                here it is :

                 

                06/29/13 13:41:29 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 13:41:31 INFO  Service Running

                06/29/13 13:45:54 INFO  Service Terminated

                06/29/13 13:46:16 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 13:46:18 INFO  Service Running

                06/29/13 13:47:47 INFO  Service Terminated

                06/29/13 13:48:09 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 13:48:10 INFO  Service Running

                06/29/13 14:11:47 INFO  Service Terminated

                06/29/13 14:12:13 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 14:12:15 INFO  Service Running

                06/29/13 14:37:09 INFO  Service Terminated

                06/29/13 14:37:40 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 14:37:43 INFO  Service Running

                06/29/13 14:37:50 INFO  Service Terminated

                06/29/13 14:38:15 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 14:38:17 INFO  Service Running

                06/29/13 14:45:15 INFO  Service Suspended

                06/29/13 14:49:32 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 14:49:35 INFO  Service Running

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                06/29/13 14:52:29 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 14:52:31 INFO  Service Running

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                06/29/13 14:57:05 INFO  Service Running

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                06/29/13 15:00:14 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 15:00:17 INFO  Service Running

                06/29/13 15:00:53 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 15:00:56 INFO  Service Running

                06/29/13 15:03:53 INFO  Service Suspended

                06/29/13 15:05:11 INFO  Service Loading; Version = 1.2.3.42

                06/29/13 15:05:14 INFO  Service Running

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                06/29/13 16:00:11 INFO  Service Running

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                07/26/13 22:13:08 INFO  Service Running

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                08/17/13 13:25:33 INFO  Service Loading; Version = 1.2.3.42

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                08/22/13 07:57:54 INFO  Service Loading; Version = 1.2.3.42

                08/22/13 07:57:56 INFO  Service Running

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                08/22/13 18:03:11 INFO  Service Loading; Version = 1.2.3.42

                08/22/13 18:03:14 INFO  Service Running

                08/22/13 18:27:01 INFO  Service Terminated

                08/22/13 18:27:21 INFO  Service Loading; Version = 1.2.3.42

                08/22/13 18:27:23 INFO  Service Running

                08/22/13 22:37:03 INFO  Service Suspended

                08/23/13 08:14:04 INFO  Service Loading; Version = 1.2.3.42

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                09/27/13 18:22:28 INFO  Service Loading; Version = 1.2.3.42

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                02/03/14 08:56:00 INFO  Service Loading; Version = 1.2.3.42

                02/03/14 23:25:01 INFO  Service Loading; Version = 1.2.3.42

                02/03/14 23:25:35 INFO  Service Loading; Version = 1.2.3.42

                02/03/14 23:26:07 INFO  Service Loading; Version = 1.2.3.42

                02/03/14 23:29:12 INFO  Service Loading; Version = 1.2.3.42

                02/04/14 08:35:43 INFO  Service Loading; Version = 1.2.3.42

                02/04/14 10:07:37 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 10:07:47 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 10:07:47 ERROR Service Aborted

                02/04/14 10:08:08 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 10:08:19 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 10:08:19 ERROR Service Aborted

                02/04/14 10:29:33 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 10:29:43 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 10:29:43 ERROR Service Aborted

                02/04/14 10:31:56 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 10:32:07 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 10:32:07 ERROR Service Aborted

                02/04/14 10:33:12 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 10:33:23 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 10:33:23 ERROR Service Aborted

                02/04/14 13:34:19 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 13:34:30 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 13:34:30 ERROR Service Aborted

                02/04/14 13:41:49 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 13:42:00 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 13:42:00 ERROR Service Aborted

                02/04/14 14:28:29 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 14:28:40 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 14:28:40 ERROR Service Aborted

                02/04/14 14:35:16 INFO  Service Loading; Version = 1.2.4.47

                02/04/14 14:35:27 ERROR Exception -1073741819 (Access Violation) has occurred at location 00405DBF

                02/04/14 14:35:27 ERROR Service Aborted

                 

                 

                Thanks in advance,

                 

                Christof

                • 5. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                  spearson

                  Christof,

                   

                  The log file is telling me that our background monitoring service is suffering a GP fault. It started happening on October 20th (presumably the point where you upgraded to Windows 8). This was with IDU version 3.2.6/3.2.7 (which used the same version of the background monitoring service), but continued to happen after you installed IDU version 3.2.8 on February 4th.

                   

                  We set up a RL board, installed Windows 8.1 and all standard drivers and then installed IDU version 3.2.8. We are seeing no failures. This means that there is something in a bad state as a result of the Windows 7 to Windows 8 upgrade (my personal rule: as painful as it is reinstalling everything, do so; *never* upgrade), or there is something else that needs to be included in the picture in order for us to see the problem occur...

                   

                  To look into the latter case, I need some more information regarding your configuration and what (else) you have installed. What additional hardware to you have installed? How do you have the BIOS configured? For example, did you use legacy boot or did you use UEFI? Did you secure Windows 8.1? Do you use RAID or SSD caching? If not, did you install the RST driver anyway? If so, what version of RST did you use? What other major software packages and drivers do you have installed?

                   

                  Thanks in advance,

                  ...Scott

                  • 6. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                    Stany

                    Hi Scott,

                     

                    this system what is brand new from somewhere june 2013 is original installed with Windows 8 pro, so no upgrade there

                    Around that 20 october i did install the Windows 8.1 pro Upgrade, sadly i did not directly notice that IDU was not working anymore

                     

                    These just for clarification.

                     

                    Further i did not install any new hardware between now and then, system did stay the same

                    Also no real major software packages i did change or install between now and then, or drivers,

                    only the last days the updated files from Intel, and all windows updates to date.

                     

                    UEFI Boot is used ( never changed settings there )

                     

                    Further i guess you can have alot with this System Report file from the RST software :

                     

                    -------------------------------------------------

                    System Report

                     

                     

                    System Information

                    OS name:  Microsoft Windows 8.1 Pro

                    OS version:  6.3.9600  9200

                    System name:  HUISKAMER-PC

                    System manufacturer:  INTEL_

                    System model:  DH87RL__

                    Processor:  GenuineIntel Intel64 Family 6 Model 60 Stepping 3 3.401  GHz

                    BIOS:  Intel Corp., RLH8710H.86A.0323.2013.1204.1726

                     

                     

                    Intel® Rapid Storage Technology enterprise Information

                    User interface version:  12.0.0.1083

                    Language:  English (United States)

                    Driver version:  12.0.0.1082

                    ISDI version:  12.0.0.1083

                     

                     

                    Storage System Information

                    Controller name:  Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller

                    Type:  SATA

                    Mode:  AHCI

                    Number of SATA ports:  4

                    Number of volumes:  0

                    Number of spares:  0

                    Number of available disks:  3

                    Rebuild on Hot Plug:  Disabled

                    Manufacturer:  32902

                    Model number:  35842

                    Product revision:  4

                    Direct attached disk:  130740406595

                    Direct attached disk:  WD-WCC1U0652178

                    Direct attached disk:  WD-WCC1U1333114

                     

                     

                    Disk on Controller 0, Port 0

                    Status:  Normal

                    Type:  SATA SSD

                    Location type:  Internal

                    Size:  119 GB

                    System disk:  Yes 

                    Disk data cache:  Enabled

                    Command queuing:  NCQ

                    SATA transfer rate: 3 Gb/s

                    Model:  SanDisk SDSSDH2128G                    

                    Serial number:  130740406595

                    SCSI device ID:  0

                    Firmware:  X211200

                    Physical sector size:  512 Bytes

                    Logical sector size:  512 Bytes

                     

                     

                    Disk on Controller 0, Port 1

                    Status:  Normal

                    Type:  SATA disk

                    Location type:  Internal

                    Size:  932 GB

                    System disk:  No

                    Disk data cache:  Enabled

                    Command queuing:  NCQ

                    SATA transfer rate: 6 Gb/s

                    Model:  WDC WD10EFRX-68JCSN0                   

                    Serial number:  WD-WCC1U0652178

                    SCSI device ID:  1

                    Firmware:  01.01A01

                    Physical sector size:  4096 Bytes

                    Logical sector size:  512 Bytes

                     

                     

                    Disk on Controller 0, Port 2

                    Status:  Normal

                    Type:  SATA disk

                    Location type:  Internal

                    Size:  932 GB

                    System disk:  No

                    Disk data cache:  Enabled

                    Command queuing:  NCQ

                    SATA transfer rate: 6 Gb/s

                    Model:  WDC WD10EZRX-00A8LB0                   

                    Serial number:  WD-WCC1U1333114

                    SCSI device ID:  2

                    Firmware:  01.01A01

                    Physical sector size:  4096 Bytes

                    Logical sector size:  512 Bytes

                     

                     

                    ATAPI device on Controller 0, Port 4

                    Location type:  Internal

                    SATA transfer rate: 1.5 Gb/s

                    Model:  TSSTcorp CDDVDW SH-224BB               

                    Serial number:  R8WS68ECC047VY

                    Firmware:  SB00   

                     

                    Besides this, i also did take a print screen from the installed Intel Software :

                     

                    Intel.jpg

                     

                     

                    The option Secure boot in the Bios i did select off today ( was On ), to see if IDU would work regards that, but no luck

                    If anything else is needed, i gladly hear it.

                     

                    Thx again !

                     

                    Best Regards,

                     

                    Christof

                    • 7. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                      spearson

                      Christof,

                       

                      The latest version of RST posted is 12.8.0.1016. You have only 12.0.0.1083 installed. Try installing the newer release and see if this helps (it is the only thing that I see different)...

                       

                      ...Scott

                      1 of 1 people found this helpful
                      • 8. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                        Stany

                        Hi Scott,

                         

                        thx for pointing this out to me !

                        I did upgrade RST to the latest version and did a reboot a couple of times,

                        but No luck, IDU stays spinning in his window

                         

                        Not sure what changed from Windows 8 pro to 8.1 to make this occur,

                        time will tell i guess what solution will pop up.

                         

                        It still confuses me

                         

                        Best Regards,

                         

                        Christof

                        • 9. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                          spearson

                          Christov,

                           

                          Do the following:

                          1. Run Regedit.
                          2. Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Intel\Desktop Board\Aux Sensors" (Note for others: equivalent for 32-bit Windows installs is "HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Desktop Board\Aux Sensors").
                          3. Double-click on item "Monitor S.M.A.R.T." and change value from "TRUE" to "FALSE".
                          4. Close Regedit.
                          5. Reboot.

                          If the issue is related to RST access, this will stop it from occurring. IDU will work, but (unfortunately) it will not monitor the temperatures of any HDDs or SSDs.

                           

                          ...Scott

                          • 10. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                            Stany

                            Hello Scott,

                             

                            I did all steps above and did change the value to FALSE,

                            did reboot : no Luck regards IDU sadly

                             

                            Now running the PC a day or 2 like this, and did check regular when fresh start occurs, stays spinning

                             

                            Do i put the value again on TRUE ?

                             

                            Best Regards,

                             

                            Christof

                            • 11. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                              spearson

                              Christof,

                               

                              Ok, this means that the issue is not with the RST support. You can put the value of "Monitor S.M.A.R.T." back to TRUE if you wish. There are two other things you can try. First, symbol "Monitor TSOD" controls whether any attempts are made to extract temperatures from the Memory DIMMs (via Thermal-Sensor-On-DIMM device). Second, symbol "Monitor DTS" controls whether any attempts are made to extract Processor Core temperatures. See if setting either of these to FALSE fixes the issue for you...

                               

                              ...Scott

                              • 12. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                                Stany

                                Scott,

                                Thank you !

                                 

                                I did put the value for "Monitor S.M.A.R.T." back to TRUE and Changed the "Monitor TSOD" value to FALSE,

                                did a reboot and IDU works Perfect now, and if i am not mistaken : complete !

                                 

                                Can i ask why these changes make it work now ?

                                Or better : what is the exact problem why IDU did keep spinning in W8.1 Upgrade, and with this setting to FALSE have a 100% operation ?

                                 

                                And side question : if a future update will roll out from INTEL or Microsoft that normaly would take care of these, do i better change value then back to TRUE ? Or do i not need to follow this up and can leave it on FALSE ?

                                 

                                Thanks again for the support in this !

                                 

                                Best Regards,

                                 

                                Christof

                                • 13. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                                  spearson

                                  Christof,

                                   

                                  The "Monitor TSOD" flag enables support for the enumeration and monitoring of DIMM (and SODIMM) temperatures (via Thermal Sensor On DIMM (TSOD) devices). These are very common on ECC DIMMs for Workstation- and Server-class machines but not so much in Mobile- and Desktop-class machines. In mainstream, folks just aren't willing to pay the premium for the feature. I am - and I do - and that's why I included support for this feature in IDU. For you, unless you plan to pay the premium for TSOD-enabled DIMMs so you have these extra sensors, you can just leave this flag set to FALSE (which disables the feature completely).

                                   

                                  As for why this feature is causing this problem, I am unsure. I haven't been able to reproduce the problem and can't debug it until I do. If I was to hazard a guess, I would say that our SMBus driver has been mucked up by the Windows Upgrade process (you communicate with the TSOD device on each DIMM over SMBus). For most users with 6-, 7- and 8-Series Intel® Desktop Boards, the TSOD feature is the only one that requires SMBus access, so this is not so big an issue for them. For those folks with X79-based Intel® Desktop Boards (DX79SI, DX79TO or DX79SR), however, they need the SMBus support working to allow monitoring of the temperature and voltage sensors in the enhanced Voltage Regulation circuitry, so I will need to sort this out...

                                   

                                  ...Scott

                                  • 14. Re: DH87RL motherboard, Intel Desktop Utilities keep spinning
                                    Stany

                                    When i need to upgrade my memory in the Future, I will think about you

                                    Thanks again for the support and detailed answers, Intel Rocks !

                                     

                                    Best Regards,

                                     

                                    Christof

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