Win 8.1 / HD4600 known issues

[JSill]

I've been searching these forums for a solution for 2 problems, but I can't find anything that satisfies my needs...

There are 2 big problems that are more than just a little annoying

1. Screen tearing

My setup is as follows: MSI Z87-G45 mainboard, i7 4770k with HD 4600 graphics. I'm running Windows 8.1 Enterprise x64 with 32GB RAM.

I have an AOC 23" HD monitor that is connected with a VGA cable and I have a Samsung 42" HD TV connected with an HDMI cable. The screens are duplicated.

My normal configuration is that my monitor is primary screen. Right-click desktop > Graphic Options > Output To > Clone Displays > Monitor + Digital Television.

When I want to watch Netflix on my TV, I get really annoying screen tearing, which I don't have on my AOC monitor. I've read a lot about this and from what I understand, this is caused by a sync issue between the PC and the TV. Changing any quality settings, vsync, refresh rate etc, either on the computer or the TV, I keep on seeing screen tearing. I've tested several different driver versions, from Intel, from Microsoft, ... all drivers have the same issue.

There is one thing that works though, and that is switching the PRIMARY SCREEN to the Samung TV with the AOC monitor being the clone (Graphic Options > Output To > Clone Displays > Digital Television + Monitor). The problem with this is though, that the screen tearing moves from my TV to my monitor.

Going through these forums, there are quite a few people having the same issue. The issue's been reported quite a while ago. I'm currently running the latest driver from Intel (10.18.10.3345). When is this finally going to be fixed?

2. Losing HDMI audio device

With my latest driver downgrade, this problem seems to be a bit better, but I'm not running it long enough to really confirm if the problem is solved. I had the latest driver update from Windows Update installed (10.18.10.3375). Whenever I switched my TV off, or I changed the source of my TV to my cable or DVD, the HDMI audio device disappeared. All of the devices that I could assign as default audio were Realtek Speakers and Realtek Digital Output. There's supposed to be a Samsung device as well.

Looking in my device manager I would still see the HDMI Audio device, but there's an exclamation mark on it, indicating a problem. The problem is automatically resolved after a reboot. Even though a reboot by itself doesn't take that long, we shouldn't have to do this!! I've got a lot of virtual machines running and it's always a big annoyance shutting them down, rebooting, logging back in, starting them up again and only then being able to watch my movies on TV.

From what I've seen so far, this "older driver" from the Intel website fixes the problem. But I really don't understand this. According to Intel, the LATEST driver is version .3345 and the driver that was installed was .3375. How come MS has newer drivers than Intel? They're crap! Can't Intel just pass this latest driver to MS and tell them that's the only stable driver? Most people just rely on Windows updates instead of going to the vendor's page and downloading the drivers for each hardware component.

[Jose_H_Intel1]

I am sorry for the issues you are experiencing.

If you tested multiple drivers it is more likely that the screen tearing is caused by hardware or BIOS. You may update the BIOS or try a different connection type or cable. It is also good to know if there are any converters being used to connect the displays.

The HDMI audio issue is still being investigated. We also recommend using latest Intel® HD Graphics driver and BIOS as indicated here: /message/218663# 218663 https://communities.intel.com/message/218663# 218663

If the issue persists after these suggestions, please attach the Intel® HD Graphics (Intel® HD Graphics Control Panel, Options, Information Center, Save) and dxdiag reports (Windows* key + R, dxdiag, Save All Information).

[JSill]

How can you possibly suggest that a hardware problem is the cause of screen tearing if I can switch the tearing from 1 screen to another and make both screens (individually) work without tearing??? This has nothing to do with hardware, the driver is the culprit (or there's something fundamentally wrong with the HD4600 chip)!

This is something that multiple people reported on different motherboards, different motherboards, different TVs, different cables (vga, hdmi, dvi), so it really doesn't look like it is hardware specific. The only common things in all reported cases are the i5/i7 CPUs with the onboard HD4600 chip.

Basically what we all want is that Intel takes us (and themselves) serious to bring out a proper driver that works bug-less.

Regarding the loss of HDMI audio, as I mentioned in my previous post, this is no issue anymore with the latest driver from the Intel website, being .3345. The problem that occurs is that I (like most people I assume) updated the driver that was suggested through Windows updates. This is driver version .3375! Intel should report this to Microsoft and tell them they have to stop distributing bad drivers. You don't have to look much further with your investigation, the 3345 driver doesn't have the issue.

You suggested that it could be a bios update that I'm missing, and indeed, I wasn't running the latest. However, the changelog for the new bios version mentioned stuff about VGA and RAM improvements, nothing about the onboard HDMI audio. Even with the older bios, I did not lose my hdmi audio device with the 3345 driver, but I did the update anyways, hoping hopelessly that it would improve the screen tearing... no luck.

#

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Intel HD Graphics settings:

Intel(R) HD Graphics 4600

Report Date: 2/3/2014

Report Time[hh:mm:ss]: 15:22:11

Driver Version: 10.18.10.3345

Operating System: Microsoft Windows 8.1 Enterprise(6.3.9600)

Default Language: English (United Kingdom)

Installed DirectX* Version: 11.2

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.2

OpenCL* Version: 1.2

Physical Memory: 32453 MB

Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Processor Speed: 3500 MHz

Vendor ID: 8086

Device ID: 0412

Device Revision: 06

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4600

Video BIOS: 2177.0

Current Graphics Mode: 1920 by 1080

* Devices Connected to the Graphics Accelerator *

Active Monitors: 1

Active Digital Televisions: 1

* Monitor *

Monitor Name: AOC 2343

Display Type: Analog

Connector Type: VGA

Serial Number: AOC2343

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Monitor

Maximum Image Size:

Horizontal: 20.08 inches

Vertical: 11.42 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (72 Hz)

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 960 (60 Hz)

1280 by 1024 (75 Hz)

1440 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 05 E3 43 23 28 01 00 00

07 17 01 03 68 33 1D 78 2A 35 85 A6 56 48 9A 24

12 50 54 BF EF 00 81 40 81 80 95 00 B3 00 D1 C0

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 FD 1E 11 00 00 1E 00 00 00 FD 00 37 4B 1E

53 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 32

33 34 33 0A 20 20 20 20 20 20 20 20 00 00 00 FF

00 41 55 44 44 32 39 41 30 30 30 32 39 36 00 BE

* Digital Television *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Connector Type: HDMI

Serial Number: SAM03BC

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Television

Maximum Image Size:

Horizontal: 06.30 inches

Vertical: 03.54 inches

Monitor Supported Modes:

640 by 480 (60 Hz)

1280 by 720 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 2D BC 03 00 00 00 00

2F 11 01 03 80 10 09 78 0A EE 91 A3 54 4C 99 26

0F 50 54 20 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 A0 5A 00 00 00 1E 01 1D 00 72 51 D0 1E 20

6E 28 55 00 A0 5A 00 00 00 1E 00 00 00 FD 00 17

3D 1A 44 17 00 0A 20 20 20 20 20 20 00 00 00 FC

00 53 41 4D 53 55 4E 47 0A 20 20 20 20 20 01 F9

02 03 27 71 4B 90 1F 04 13 05 14 03 12 20 21 22

23 09 07 07 83 01 00 00 E2 00 0F E3 05 03 01 67

03 0C 00 30 00 B8 2D 01 1D 00 BC 52 D0 1E 20 B8

28 55 40 A0 5A 00 00 00 1E 01 1D 80 18 71 1C 16

20 58 2C 25 00 A0 5A 00 00 00 9E 01 1D 80 D0 72

1C 16 20 10 2C 25 80 A0 5A 00 00 00 9E 8C 0A D0

8A 20 E0 2D 10 10 3E 96 00 A0 5A 00 00 00 18 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 4C

* Other names and brands are the property of their respective owners. *

#

#

dxdiag log:

------------------

System Information

------------------

Time of this report: 2/4/2014, 04:52:21

...

[ROBERT_U_Intel]

Hi Jake

Did you do any testing with the display configuration set to Extended Desktop with the TV as the Extended display and both the displays set to native resolution? If yes, what were your results?

[JSill]

Hi Robert,

Thanks for the suggestion, but yes, I've tried it, however only in 1 mode: Monitor + Digital TV (so my monitor as primary display). I still had the screen tearing.

I don't bother to put it the other way around because I cannot see both screens in the same line of sight, I need my AOC monitor to be primary screen. I only use my TV for the occasional Netflix or when I'm using a mediaplayer.

The other reason why I don't use it in that configuration is because I figure it'll use more display memory that I'm not using. The configuration that should be the easiest on the resources is to duplicate screens like I have it. It also makes common sense if you can't see both screens at the same time.

Cheers,

Jake

[ROBERT_U_Intel]

Thanks for the reply Jake. I have been doing some initial testing here and cannot see the issue. I am streaming Netflix over our really slow internal network and all looked fine.

Just for the data point, if you could setup the displays in Extended Mode with the TV as the primary I would appreciate the feedback.

Thanks

Robert

[JSill]

OK, this is annoying... now that I've tested it again to put the displays as Extended -after playing around with different drivers- it seems there's no more problem in Extended mode. It doesn't matter whether I use the TV or Monitor as primary.

Cloning the display brings back the screen tearing immediately. By the way, you don't need to stream Netflix over a slow connection. You get the tearing with basically anything: mediaplayers, games, youtube, even scrolling down a long document can cause it.

My problem is, extended displays are great when you have a multiple monitor setup. If you have 2 screens that are in a different room, where you can't see both, you really don't want to be extending your screen. It's a huge annoyance to be working on a display you can't see so I would really love a solution for cloned displays.

[ROBERT_U_Intel]

OK, thanks for that data point, In your clone setup, and both displays set to 1920 by 1080?

[JSill]

Yes indeed, both 1920x1080, both native resolution. Both have a refresh rate of 60Hz I believe, but all that info should be in the settings I've uploaded previously.

[ROBERT_U_Intel]

Jake, I believe I have replicated the issue. If what you are seeing is a horizontal "tearing" particularly during high action scenes then I see it as well. However, I only see it when I make the TV the secondary display. I never see the issue occur on the 24" LCD display, only on the 50" LCD TV. I am continuing to investigate.

[JSill]

Hi Robert,

yes indeed, it's a horizontal screen tearing (mostly 1 tear at about 60% of the height of the screen) but for me it happens both on the monitor and the lcd tv. It's mostly visible during fast action scenes, never in a still image but sometimes as well in slow moving of the camera.

It only happens on the secondary screen. I have tested both at 59Hz and 60Hz settings with the same result.

[ROBERT_U_Intel]

Jake, Check your PM.

[MLevi3]

Hi Robert,

Experiencing similar issues, please forgive me if my technical know-how is not correct, not sure if a black screen flashing slowly as load on system ramps up is considered "Tearing" what i have read over internet posts, but I recently bought a Gigabyte P25W with Nvidia GTX 770M and HD4600. I recently updated to win 8.1 (never tested system with win 😎 and have had nothing but issues trying to play games. I note under high load that the screen flashes black, and then again and again. It appears the higher the load the system is under the higher the frequency of the black screen flashing. It is to a point where a gaming laptop is useless I can only do office work type stuff or surfing. I have tried multiple NVIDIA drivers without success and reinstalling various HD4600 drivers. I don't know which configuration of drivers works, but was wondering what your thoughts on this may be the cause of the problem. I am happy to provide whatever information you require as I am truly puzzled with this problem.

Thank you.

Marc

[ABenn4]

Any progress on this issue? I have a Clevo P157SM w/ 770M graphics card that is physically routed through the Intel HD 4600 Graphics Controller and the tearing issue is exact as OP's Would love a solution.