1 2 Previous Next 22 Replies Latest reply on Nov 4, 2016 5:25 AM by knighthood

    Intel 530 SSD S.M.A.R.T issue

    vGuides

      Hello,

       

      I have strange issue with my brand new 2.5" Intel 530 SSD 120GB. Every time I start it, in SMART Self-test log appears new test with status:

      "Offline - Interrupted (host reset) - Remaining 10%".

      If I run the test manually it completes with no errors. And that's really every time. Also SMART info says:

       

      General SMART Values:

      Offline data collection status:  (0x05) Offline data collection activitwas aborted by an interrupting command from host.

      Auto Offline Data Collection: Disabled.

       

      I updated the SSD firmware to latest DC32. Device Model is: INTEL SSDSC2BW120A4. Also tested on different machines and still not found a solution.

       

      Does somebody else has this problem and is there any fix for it?

        • 1. Re: Intel 530 SSD S.M.A.R.T issue
          joe_intel

          Hello vGuides, I am sorry for your issue.

          Have you tried running the Intel® SSD Toolbox instead?

          • 2. Re: Intel 530 SSD S.M.A.R.T issue
            vGuides

            Hi joe_intel,

             

            yes I tried running SSD Toolbox but there was no info for SMART Tests, only for SMART Attributes. It's a very strange behavior according to me. Hope somebody can help.

            • 3. Re: Intel 530 SSD S.M.A.R.T issue
              joe_intel

              And what happens if you run the Quick/Full Diagnostic Scan?

              • 4. Re: Intel 530 SSD S.M.A.R.T issue
                vGuides

                Short test was successfully completed withour errors. I haven.t tries the extended test already. A friend of mine also reported absolutely the same behavior with the same model SSD. That's stange. Any ideas?

                • 5. Re: Intel 530 SSD S.M.A.R.T issue
                  joe_intel

                  A full diagnostic scan will indicate if the drive is good or not.

                  • 6. Re: Intel 530 SSD S.M.A.R.T issue
                    vGuides

                    I haven't noticed any problems with the drive till now. Only the auto-generated interrupted self-tests. I will run the full test too and write back but I think it's not normal always to auto-generate these self-test on every start and get interrupt them.

                    • 7. Re: Intel 530 SSD S.M.A.R.T issue
                      vGuides

                      May the auto-generated interrupted offline self-tests appear because my chipset does not support SATA 3 - it's SATA 2?

                       

                      Here's some SMART Self-test log entries:

                       

                      Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

                      # 1  Offline             Interrupted (host reset)      10%        10         -

                      # 2  Offline             Interrupted (host reset)      10%         9         -

                      # 3  Offline             Interrupted (host reset)      10%         9         -

                      # 4  Offline             Interrupted (host reset)      10%         9         -

                      • 8. Re: Intel 530 SSD S.M.A.R.T issue
                        joe_intel

                        What is the tool you are using to read the logs and run the self-tests?

                        • 9. Re: Intel 530 SSD S.M.A.R.T issue
                          vGuides

                          I'm using the last version of smartmontools (6.2) under Linux OS.

                          • 10. Re: Intel 530 SSD S.M.A.R.T issue
                            vGuides

                            As I promise earlier, I also ran Full Diagnostic Test using Intel SSD Toolbox and it completed successfully. Do you have an idea what is generating these interrupted offline self-tests?

                             

                            Test #5 and #21 were run by me by hand and that's why they are "Completed without error". But all the others are auto-generated and not normal according to me.

                             

                            SMART Self-test log structure revision number 1

                            Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

                            # 1  Offline             Interrupted (host reset)      10%        10         -

                            # 2  Offline             Interrupted (host reset)      10%         9         -

                            # 3  Offline             Interrupted (host reset)      10%         9         -

                            # 4  Offline             Interrupted (host reset)      10%         9         -

                            # 5  Offline             Completed without error       00%         7         -

                            # 6  Offline             Interrupted (host reset)      10%         7         -

                            # 7  Offline             Interrupted (host reset)      10%         6         -

                            # 8  Offline             Interrupted (host reset)      10%         6         -

                            # 9  Offline             Interrupted (host reset)      10%         6         -

                            #10  Offline             Interrupted (host reset)      10%         6         -

                            #11  Offline             Interrupted (host reset)      10%         5         -

                            #12  Offline             Interrupted (host reset)      10%         4         -

                            #13  Offline             Interrupted (host reset)      10%         4         -

                            #14  Offline             Interrupted (host reset)      10%         4         -

                            #15  Offline             Interrupted (host reset)      10%         4         -

                            #16  Offline             Interrupted (host reset)      10%         4         -

                            #17  Offline             Interrupted (host reset)      10%         4         -

                            #18  Offline             Interrupted (host reset)      10%         4         -

                            #19  Offline             Interrupted (host reset)      10%         4         -

                            #20  Offline             Interrupted (host reset)      10%         4         -

                            #21  Offline             Completed without error       00%         3         -

                            • 11. Re: Intel 530 SSD S.M.A.R.T issue
                              joe_intel

                              We are taking a look into this.

                              • 12. Re: Intel 530 SSD S.M.A.R.T issue
                                StanV

                                My 240Gb 530 has the same issue. After each "power off/power on" cycle SMART appends self-test log with new line:

                                Offline         Interrupted (host reset)  10%

                                Manual Short/Extended tests have "Completed without error" status.

                                 

                                Device Model: INTEL SSDSC2BW240A4

                                Firmware Version: DC32

                                ATA Version is:   8

                                ATA Standard is:  ACS-2

                                • 13. Re: Intel 530 SSD S.M.A.R.T issue
                                  Jenson

                                  just try to get your receipt and go back to the store where you buy it and tell them it has a defect issue and try to ask the SHOP WARRANTY for replacement problem is done!!

                                  • 14. Re: Intel 530 SSD S.M.A.R.T issue
                                    vGuides

                                    Hi joe_intel,

                                     

                                    is there some new info about this? As I can see there are other people with the same problem...

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