1 2 3 Previous Next 37 Replies Latest reply on May 26, 2015 1:31 PM by aleki_intel Go to original post
      • 30. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
        oks111

        Hi Joe,

        a couple of months ago the downgrade from later driver to 17.1.0.19 worked in my case. I think you posted this solution back then.

        Now the issue is back and it's a random one. Sometimes this card works sometimes it does not.

        Laptop Dell Latitude e5540, with AC 7260.

        We have aerohive wifi network with about a 1000 clients mixed, BYO device. These laptops are the only 25+ devices that are having issue like that.

        Our hive is updated regularly.

         

        Laptop either does connect/disconnect act every minute or works ok for existing users, and shows 'no logon servers available' for all new users, which they have to plug into the network with cat5 cable, login, unplug from network, then it will work on wifi and let them login next time. However the the drive they need won't map.

        So, for single users we can jump through all the hoops and map the drives manually and create shortcuts,

         

        for multiple users that rely on wifi it's UNUSABLE

        PROBLEMS: The card is not kicking in time for normal login. Or windows has stopped this device because it has reported problems. (code 43)

        PLEASE HELP!!!!!! Thank you.

        Oksana

         

        I found ancient wifi broadcom cards from older dells and starting to replace these in the new laptops because dell said they won't replace them.

        • 31. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
          aleki_intel

          Hello oks111,

           

          Do you know if these laptops came with the Intel® Dual Band Wireless-AC 7260 installed or were they installed later?

          • 32. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
            oks111

            Hi Aleki, thanks for quick reply.

             

            Yes, these laptops came with these Intel cards from Dell.

            We are public school, they are used every day and this issue is very frustrating. We looked into replacing these at our own expense and our dell rep gave us quote for $56 each, which will be last resort. All laptops bought this school year, not even a year old.


            The solution from dell was to send one back to they can return it to factory settings and see if it helps. Well, this is not a practical approach as windows is always changing along with all the other updates out there. And this card seems to have intermittent issues, so it's working right now does not meant it will work tomorrow or even an hour later.


            Here is my latest ticket from a teacher after I got it to work few times since September:

            "LAPTOP is evil

            The Dell is still not allowing kids to log on......and the wireless connection has been overtaken by aliens.  Please send an exorcist."

            This laptop shares room with few macbooks, ipads, androids, and few older dells which do not have wifi issues right next to it.

            Yesterday on my desk it worked fine for a while, then it went to error code 43, this morning it's all good.

            Do you have a permanent solution by now?

            • 33. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
              jim1232

              You litterally saved my hide! Works like a charm now. I changed my router from AES to TKIP and bam. Every device runs faster and with a better range than before! TKIP is the devil for this wireless card at least with older routers/xfinity modem and router combos.

              • 34. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
                Angelwind

                I have an Intel 7260ac card installed in my wife's Dell Vostro 1500.  At first I thought it was because it was a half-height card that it was coming loose or something, then I got an adapter for it to make it secure as a full-height card.  I've tried numerous drivers (currently on 17.16.0.4 dated 3/23/2015) and they all eventually make my AC and N connections to Limited, or sometimes I need to disable and re-enable the card to get it to work again.  None of my other computers have any issues and it only started when I got the 7260ac card.

                 

                I'd like this card to just work, but it seems like there's major issues going on for a lot of people, so if this isn't cleared up soon I'm going to have to go with the AzureWave CH123 which has worked flawlessly in my other laptops.  I only ordered these when I realized that I would need a more compatible chipset for the Mac.  I can't sell these while the drivers aren't working either, knowing that someone else would get my issues.

                 

                Either they get fixed or I'm going to have to use something else and stay away from Intel wireless chips.

                • 35. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
                  aleki_intel

                  Hello Angelwind,

                   

                  We are sorry to learn you have this issue, but before we go any further, we would like to inform you that Intel does support integrations.

                  It seems that this issue may be caused by incompatibility issues as this card may not be designed for your system. Our recommendation is for you to contact your computer manufacturer as they are the only ones entitled to provide the list of certified and approved adapters that are compatible to their system. Please, click on this link for further information on this matter: Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

                   

                  On our best effort to help you resolve the connectivity issue, please also access the links below as they may contain important information that can help you resolve the issue.

                  Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

                  Intel® Wi-Fi Products — What Are the Advanced Wi-Fi Adapter Settings?

                  Wireless Networking — How to Configure 802.11n Channel Bonding on Intel Wireless Adapters

                  We do hope these pieces of information helped you to resolve this issue.

                  • 36. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
                    Angelwind

                    Sorry, we aren't playing "blame the consumer" today, especially when this whole thread is about the same problems I've been having, and has been addressed in several other places outside of this forum.

                     

                    If you need me to run some tests or reconfigure the options to see if it helps with the random disconnects I will do so.  Don't play the first tier defense of "the customer's fault" when it's very obvious that there are very serious issues with this wireless adapter, because it has the same issues with three different laptops, unless you want to tell me that this card has a lot of compatibility issues in different configurations (and all on Intel-based laptops to boot).

                    • 37. Re: INTEL CONSTANT WIFI DISCONNECTS *WE SHOULD SUE*
                      aleki_intel

                      hello Angelwind,

                       

                      Our intention is to help customers find the answers for the issues.  We would like to kindly request to contact your nearest Intel Contact center for live assistance with one of our technicians, here is the link: Contact Support  -  Your issue seems to be a little different from the issue discussed in this tread and to avoid any misunderstandings we are locking this thread. Please feel free to post your own thread at any time.

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