2 Replies Latest reply on Jan 23, 2014 8:34 AM by Joao

    Intel HD 4000 Graphics crashing - GfxUI has stopped working - HP Notebook - Win 7 x64

    Joao

      Hi!

       

      Since I have installed the Intel Video Driver and Control Panel 8.15.10.2712 of 22 Jun 2012 (sp57420.exe) - latest recommended driver

      by HP.com for my Elitebook 8470p / OS, I am getting the error message "GfxUI has stopped working" when clicking "Options and Support" in the Intel Graphics and Media Control Panel.

       

      Everything works fine except this problem, forbidding me to access to that menu.

       

      Some details of my system:

       

      - Notebook: HP Elitebook 8470p (16GB RAM)

      - OS: Windows 7 Ultimate x64 (service pack 1)

      - I have Microsoft.NET framework 3.5.1 active (default by Windows 7)

      - I have installed Microsoft.NET framework 4.5.1

       

      Some troubleshooting tentatives (with no success) I have made:

       

      - Uninstalled and reinstalled the video driver;

      - Uninstalled Microsoft.NET framework 4.5.1 and reinstalled the video driver;

       

      Can anyone help me resolving this issue, please?