- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi, i just got a dell inspiton 5537 with windows 8 .. and everything was working fine.. however after i upgrade to windows 8.1 i started having some issues.. i each time i start the pc .. the dell logo appear twice and the laptop takes a lot of time to boot.. also if 1 put it on sleep when i press the wake up button. its restarts..
i have run a blue screen screen viewer
is says that its a directx graphics problem.. but i dont understand it. here is the link to the minidump file:
anyone know how to fix this?
Thanks..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Tarounen,
I am sorry to hear you are having issues with the computer but let me help you with it.
Checking the information and the computer specifications in the web, it seems this computer may be running with the 4th generation processor.
As part of the troubleshooting steps, I recommend you updating the bios in your system and then uninstalling the graphics driver from device manager and download the latest one at the following link:
It is important to mention that the manufacture always provides the drivers for the original operating system but also, they can set software limitations. Most of the times when changing the operating system in an OEM system for a retail version, there are some features on the system that may not work properly so I recommend you contacting the computer manufacture to confirm if the unit can handle win 8.1 without any problem.
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Tarounen,
I am sorry to hear you are having issues with the computer but let me help you with it.
Checking the information and the computer specifications in the web, it seems this computer may be running with the 4th generation processor.
As part of the troubleshooting steps, I recommend you updating the bios in your system and then uninstalling the graphics driver from device manager and download the latest one at the following link:
It is important to mention that the manufacture always provides the drivers for the original operating system but also, they can set software limitations. Most of the times when changing the operating system in an OEM system for a retail version, there are some features on the system that may not work properly so I recommend you contacting the computer manufacture to confirm if the unit can handle win 8.1 without any problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
thanks a lot.. the sleep seems to be working since i change the driver.. i have test the boot time yet.. but i think it should be working
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i guess the above link isn't working...please can you provide me with a valid link..since I'm facing the same problem..although I'm dual-booting (I hope it doesn't have any effect on this?)
Also do I even have to update the amd graphics drivers?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Rajat,
You can try this driver:
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714
In case you have a problem during the installation you can try the steps mentioned here:
/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i tried it but my laptop is still giving same error plz tell me what to do ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you have done the steps mentioned in the links above, I recommend you contacting the Computer Manufacture for them to check the unit and replace it if necessary.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I am having the exact same problem, but this link doesn't work anymore, can you please provide another one. I have Dell Inspiron 17 (3737, Mid 2013). Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try installing the latest driver from our side. Here it can be downloaded:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng&ProdId=3720
If you have problems during the installation, try the steps here:
/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542
If issue persists, you may need to contact Dell to get their special driver for your computer.
Kevin M
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page