3 Replies Latest reply on Jan 23, 2014 8:45 AM by kevin_intel

    Intel(R) HD Graphics 4000 problems after reinstaling windows

    Ojars

      Hi!

      I have encountered serious problems after I had to format my HDD because my Windows 8 (OEM) ha

       

      d gone corrupt and nothing helped me on reinstalling it...

      So i installed my old Windows 7 but now i face serious problems with my graaphic cards and there drivers..

       

      I have a Acer Aspire V3-571G V2.15 which had pre-installed W8 but now it has W7.

       

      Before i reinstalled I had:

      Intel(R) HD Graphics 4000 [Display adapter]
      NVIDIA GeForce GT 730M [Display adapter]
      Generic PnP Monitor (15,3"vis)

       

      But now with the same diagnostic tool I have:

      Standard VGA Graphics Adapter [Display adapter] (2x)
      Generic PnP Monitor (15,3"vis)

       

      What have I tried:

      I tried to install latest drivers for the Intel(R) HD Graphics 4000 but it always says that my Laptop doesn't meet the minimum requirements...

      I tried to install latest NVIDIA GeForce driver for my main video card but the instalation stops and says that I need to instal Intel@ drivers...

       

      So it's a closed loop:

      My Pc doesn't recognize my NVIDIA card as a difirent card from Intel one and I cant update any drivers for neither of them...

       

      Any help will be highly appriciated! I have spent ~20h trying to fix/reinstall my windows and this problem with the driverrs is just killing me now...

       

      P.S.

      Any tips on other intel drivers are welcome as the Laptop didn't come with any instalation discs (guess that what you get if you buy a pre-installed Laptop from a e-store Q_Q)

       

      More info on my Laptop:

      OLD

       

      Operating System System Model
      Windows 8 (x64) (build 9200)
      Install Language: English (United States)
      System Locale: Japanese (Japan)
      Installed: 22.07.2013. 21:13:19
      Boot Mode: UEFI with successful Secure Boot

      Acer Aspire V3-571G V2.15
      System Serial Number: Censored

      Chassis Serial Number: Censored

      Enclosure Type: Notebook

      Processor a Main Circuit Board b
      2,60 gigahertz Intel Core i5-3230M
      64 kilobyte primary memory cache
      256 kilobyte secondary memory cache
      3072 kilobyte tertiary memory cache
      64-bit ready
      Multi-core (2 total)
      Hyper-threaded (4 total)
      Board: Acer VA50_HC_CR Type2 - Board Version
      Serial Number: NBM6A11001308511433400
      Bus Clock: 100 megahertz
      UEFI: Insyde Corp. V2.15 03/11/2013
      Drives Memory Modules c,d
      749,29 Gigabytes Usable Hard Drive Capacity
      429,36 Gigabytes Hard Drive Free Space

      DTSOFT Virtual CdRom Device [Optical drive]
      HL-DT-ST DVDRAM GT51N [Optical drive]

      Hitachi HDT725032VLAT80 USB Device [Hard drive] (320,07 GB) -- drive 1, s/n 11240883
      TOSHIBA MQ01ABD075 [Hard drive] (750,16 GB) -- drive 0, s/n 92RAF2Z9S, rev AX003J, SMART Status: Healthy
      8008 Megabytes Usable Installed Memory

      Slot 'DIMM0' is Empty
      Slot 'DIMM1' is Empty
      Slot 'DIMM1' has 8192 MB (serial number 19353A3B)
      Slot 'DIMM3' is Empty
      Local Drive Volumes
       
      c: (NTFS on drive 0)749,29 GB429,36 GB free
      Network Drives
      None discovered
      Users (mouse over user name for details) Printers
       
      local user accountslast logon
      Censored19.01.2014. 15:53:02
      Censored19.01.2014. 15:54:11(admin)
      local system accounts
      Administrator20.02.2013. 22:18:09(admin)
      Guest16.11.2013. 11:56:53

       
      Marks a disabled account;    Marks a locked account
       
      Microsoft Shared Fax Driveron SHRFAX:
      Microsoft XPS Document Writer v4on PORTPROMPT:
      Controllers Display
      Intel(R) 7 Series Chipset Family SATA AHCI Controller Intel(R) HD Graphics 4000 [Display adapter]
      NVIDIA GeForce GT 730M [Display adapter]
      Generic PnP Monitor (15,3"vis)
      Bus Adapters Multimedia
      Microsoft Storage Spaces Controller
      Bluetooth Hard Copy Cable Replacement Server
      Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
      Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
      Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
      Bluetooth Audio Device
      Intel(R) Display Audio
      Realtek High Definition Audio
      Virus Protection [file:///C:/Program%20Files%20(x86)/Belarc/BelarcAdvisor/System/tmp/(Ojars).html#topBack to Top] Group Policies
       
      Windows Defender Version 4.3.0215.0
          Scan Engine Version 1.1.10201.0
          Virus Definitions Version 19.01.2014. Rev 1.165.2230.0
          Last Disk Scan on svētdiena, 2014. gada 12. janvāris 17:59:02
          Realtime File Scanning On
      None discovered
      Communications Other Devices
       
      ↓ Bluetooth Device (Personal Area Network)
      Status: Cable unplugged
      Dhcp Server: none responded
      Physical Address: F4:B7:E2:A8:59:1E
      Connection Speed: 3 Mbps
      Bluetooth Device (RFCOMM Protocol TDI)
      ↓ Broadcom NetLink (TM) Gigabit Ethernet
      Status: Cable unplugged
      Dhcp Server: none responded
      Physical Address: B8:88:E3:BA:5E:EB
      Microsoft 6to4 Adapter
      Microsoft ISATAP Adapter
      ↓ Microsoft Wi-Fi Direct Virtual Adapter #2
      Status: Not connected to a network
      Dhcp Server: none responded
      Physical Address: Censored
      ↑ Qualcomm Atheros AR5BWB222 Wireless Network Adapter
      primary Auto IP Address: Censored
      Gateway: Censored
      Dhcp Server: Censored
      Physical Address: Censored
      Connection Speed: 144 Mbps
      Teredo Tunneling Pseudo-Interface
      Networking Dns Server: Censored
      Microphone (Realtek High Definition Audio)
      Speakers (Realtek High Definition Audio)
      Microsoft AC Adapter
      Microsoft ACPI-Compliant Control Method Battery
      Bluetooth USB Module
      Microsoft Bluetooth Enumerator
      Microsoft Bluetooth LE Enumerator
      Bluetooth LWFLT Device
      Virtual Bluetooth Support (Include Audio)
      Bluetooth AVRCP Device
      HID-compliand device
      HID-compliant consumer control device (2x)
      HID-compliant device (6x)
      Radio Controller
      HD WebCam
      HID Keyboard Device (2x)
      HID-compliant mouse
      Synaptics PS/2 Port TouchPad [Mouse]
      Fax
      Microsoft XPS Document Writer
      Root Print Queue
      Broadcom SD Host Controller
      Generic USB Hub (2x)
      USB Composite Device
      USB Mass Storage Device
      USB Root Hub (2x)
      USB Root Hub (xHCI)
      Generic volume shadow copy
      AREJAIS
      USB Storage Use in past 30 Days (mouse over last used for details) Hosted Virtual Machines (mouse over name for details)
       
      Flash Disk, s/n E7CF29F9, rev 8.0713.01.2014. 7:09:01*

       
      * Possibly used again before the reboot following this time.

       

      New (not yet installed till the end):

      System Security Status
       
      Security Benchmark Score
      Censored
       
      Virus Protection
      Censored
       
      Security Updates
      Censored

       


      Computer Profile Summary
      Computer Name: Censored
      Profile Date: otrdiena, 2014. gada 21. janvāris 7:12:42
      Advisor Version: 8.4
      Windows Logon: Censored
      new Click to try Belarc's Security Advisor for Android
      Operating System System Model
      Windows 7 Ultimate (x64) (build 7600)
      Install Language: English (United States)
      System Locale: Latvian (Latvia)
      Installed: 2014.01.20. 21:14:51
      Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

      Acer Aspire V3-571G V2.15
      System Serial Number: Censored

      Chassis Serial Number: Censored

      Enclosure Type: Notebook

      Processor a Main Circuit Board b
      2,60 gigahertz Intel Core i5-3230M
      64 kilobyte primary memory cache
      256 kilobyte secondary memory cache
      3072 kilobyte tertiary memory cache
      64-bit ready
      Multi-core (2 total)
      Hyper-threaded (4 total)

      Board: Acer VA50_HC_CR Type2 - Board Version
      Serial Number: Censored

      Bus Clock: 100 megahertz
      UEFI: Insyde Corp. V2.15 03/11/2013

      Drives Memory Modules c,d
      1070,12 Gigabytes Usable Hard Drive Capacity
      959,70 Gigabytes Hard Drive Free Space

      HL-DT-ST DVDRAM GT51N [Optical drive]

      Hitachi HDT725032VLAT80 USB Device [Hard drive] (320,07 GB) -- drive 1
      TOSHIBA MQ01ABD075 [Hard drive] (750,16 GB) -- drive 0, s/n 92RAF2Z9S, rev AX003J, SMART Status: Healthy
      8012 Megabytes Usable Installed Memory

      Slot 'DIMM0' is Empty
      Slot 'DIMM1' is Empty
      Slot 'DIMM1' has 8192 MB (serial number 19353A3B)
      Slot 'DIMM3' is Empty
      Local Drive Volumes
       
      c: (NTFS on drive 0) *750,05 GB714,86 GB free
      e: (NTFS on drive 1)320,07 GB244,84 GB free

       
      * Operating System is installed on c:
      Network Drives
      None discovered
      Users (mouse over user name for details) Printers
       
      local user accountslast logon
      Censored2014.01.21. 7:00:59(admin)
      local system accounts
      Administrator2009.07.14. 8:08:59(admin)
      Guestnever

       
      Marks a disabled account;    Marks a locked account
       
      Microsoft Shared Fax Driveron SHRFAX:
      Microsoft XPS Document Writeron XPSPort:
      Controllers Display
      Intel(R) 7 Series Chipset Family SATA AHCI Controller Standard VGA Graphics Adapter [Display adapter] (2x)
      Generic PnP Monitor (15,3"vis)
      Bus Adapters Multimedia
      Broadcom Memory Stick
      Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
      Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
      Intel(R) USB 3.0 eXtensible Host Controller
      Intel(R) USB 3.0 Root Hub
      High Definition Audio Device (2x)
      Virus Protection [Back to Top] Group Policies
      Censored None discovered
      Communications Other Devices
       
      Microsoft ISATAP Adapter
      ↑ Qualcomm Atheros AR5BWB222 Wireless Network Adapter
      primary Auto IP Address: Censored
      Gateway: Censored
      Dhcp Server: Censored
      Physical Address: Censored
      Connection Speed: 144 Mbps
      Teredo Tunneling Pseudo-Interface
      Networking Dns Server: Censored
      Microsoft AC Adapter
      Microsoft ACPI-Compliant Control Method Battery
      Microsoft Composite Battery
      USB Input Device
      HD WebCam
      Standard PS/2 Keyboard
      HID-compliant mouse
      PS/2 Compatible Mouse
      Broadcom SD Host Controller
      Generic USB Hub (2x)
      USB Composite Device
      USB Mass Storage Device
      USB Root Hub (2x)
      Generic volume shadow copy
      USB Storage Use in past 30 Days (mouse over last used for details) Hosted Virtual Machines (mouse over name for details)
       
      Hitachi HDT725032VLAT80 -- drive 1, s/n 11240883, rev V54O2014.01.21. 7:04:17
      SAMSUNG S5830i Card, rev 00002014.01.20. 21:23:45*

       
      * Possibly used again before the reboot following this time.