10 Replies Latest reply on May 5, 2014 8:21 AM by allan_intel

    Windows 8.1 Update Intel Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel HD Graphics 4000 (version and Black Screen




      Windows 8.1 is giving me an update titled:


      Intel Corporation - Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4000

      Download size: 94.4 MB

      Update type: Optional

      More information:


      Help and Support:



      If I update my laptop, the driver switches the screen to a black screen. I cannot see anything, not even the mouse cursor. When I reboot, I can see the screen until the user login page. After the login, the black screen comes and there is nothing I can do.


      I had to restart the system several times to bring the Windows Automatic Repair option and had to restore my laptop to an earlier restore point and reverting back to the current drivers and settings. The laptop model is HP Pavilion dv6-7097eo. I have even updated the BIOS and all other drivers, but still get the same result.


      The driver version as suggested by the Windows 8.1 update is


      The dxdiag information is attached.


      Any help will be highly appreciated.




      Message was edited by: Muhammad Shakeel