10 Replies Latest reply on May 5, 2014 8:21 AM by allan_intel

    Windows 8.1 Update Intel Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel HD Graphics 4000 (version 10.18.10.3379) and Black Screen

    Shakeel

      Hi,

       

      Windows 8.1 is giving me an update titled:

       

      Intel Corporation - Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4000

      Download size: 94.4 MB

      Update type: Optional

      More information:

      http://sysdev.microsoft.com/support/default.aspx

      Help and Support:

      http://support.microsoft.com/select/?target=hub

       

      If I update my laptop, the driver switches the screen to a black screen. I cannot see anything, not even the mouse cursor. When I reboot, I can see the screen until the user login page. After the login, the black screen comes and there is nothing I can do.

       

      I had to restart the system several times to bring the Windows Automatic Repair option and had to restore my laptop to an earlier restore point and reverting back to the current drivers and settings. The laptop model is HP Pavilion dv6-7097eo. I have even updated the BIOS and all other drivers, but still get the same result.

       

      The driver version as suggested by the Windows 8.1 update is 10.18.10.3379.

       

      The dxdiag information is attached.

       

      Any help will be highly appreciated.

       

      --Shakeel

       

      Message was edited by: Muhammad Shakeel