1 Reply Latest reply on Jan 6, 2014 9:54 AM by kevin_intel

    USB Errors after Chipset  Driver Update

    MaoTenDoo

      I recently have two Lenovo L430 ThinkPad laptops that cannot use any docking station's USB ports.  Display & ethernet ports work fine.  In Device Manager, the following devices show Error 10 codes:
      - Imaging Devices \ Integrated Camera (USB\VID_04F2&PID_B2EA\6&228F9119&0&6)
      - USB Controllers \ Generic USB Hub (USB\VID_17EF&PID_100A\6&228F9119&0&1)

      I've uninstalled all USB devices & rebooted to wipe/refresh the drivers & tried disabling the Power Mgt feature for both USB Root Hubs.  I've used Lenovo's built-in driver utilty, as well as Intel's Driver Downloader & Intel Chipset Updater, to update all drivers several times.  After I update the Intel Management Engine 9.0.0.1287 or Chipset drivers, the error codes clear up & the dock's USB ports work fine...but, after a Windows restart, both errors come back.  I sent one of the laptops to Lenovo Tech Support, but they did not find any issues with the hardware.

       

      SYSTEM SPECS:

      MB:  Lenovo 24652BU

      BIOS:  G3ET98WW(2.58)

      CPU:  Intel Core i5-3360M CPU @ 2.80GHz (Rev 19, Type 00, Family 6, Model 3A, Step 9)

      Chipset:  9.4.0.1026

      OS:  Microsoft Windows XP Professional Service Pack 3 (5.1.2600)

       

      Please help.