HD 4600 and Matrox Triplehead

KFroy · ‎01-02-2014

I'm a little baffled because I can't get HD 4600 to work with standard Triplehead resolutions, like 3840x1024.

The highest available is 2400 x 600, and I've also tried the CustomModeApp.

The Matrox website and compatibility tool indicate that it should work, although the list has not been updated for 4th gen.

http://www.matrox.com/graphics/en/support/compatibility/gxm/resolutions/ Matrox Graphics - Support - GXM Compatibility List

The cabling and monitors have all been used in this setup before with another graphics card.

Any tips..?

Windows 7 x64

Intel driver: 10.18.10.3345

Triplehead2go Digital edition.

--

Thanks,

Knut Andreas Frøyen

Kevin_M_Intel · ‎01-03-2014

Hi Knut_F,

What is connection you are using, is it HDMI? Can you please post your Graphics report here and also the dxdiag?

KFroy · ‎01-06-2014

Hi Kevin,

I've tried the regular DVI port with a dual link cable, and I've tried the HDMI port with an adapter to DVI-I and the same dual link cable.

DXDIAG:

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System Information

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Time of this report: 1/6/2014, 08:52:24

Machine name: GEMINI

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: Norwegian (Bokmål) (Regional Setting: Norwegian (Bokmål))

System Manufacturer: ASUS

System Model: All Series

BIOS: BIOS Date: 10/29/13 14:51:47 Ver: 16.02

Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 32768MB RAM

Available OS Memory: 32448MB RAM

Page File: 1903MB used, 31566MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: The file scScope.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 2400 x 600 (32 bit) (60Hz)

Monitor Name: Matrox TripleHead2Go Digital Edition

Monitor Model: unknown

Monitor Id: MTX0511

Native Mode: unknown

Output Type: HDMI

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3345 (English)

Driver Version: 10.18.10.3345

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/28/2013 14:06:34, 12151296 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-E27E-3EA5BBC2C735}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x85341043

Revision ID: 0x0006

Driver Strong Name: oem14.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.10.3345:pci\ven_8086&dev_0412

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: For...

KFroy · ‎01-06-2014

Graphics report:

Intel(R) HD Graphics 4600

Report Date: 1/6/2014

Report Time[hh:mm:ss]: 09:23:21

Driver Version: 10.18.10.3345

Operating System: Microsoft Windows 7 Ultimate (6.1.7601)

Default Language: Norwegian, Bokmål (Norway)

Installed DirectX* Version: 11.0

Supported DirectX* Version: 11.0

Shader Version: 5.0

OpenGL* Version: 4.2

OpenCL* Version: 1.2

Physical Memory: 32447 MB

Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz

Processor Speed: 3400 MHz

Vendor ID: 8086

Device ID: 0412

Device Revision: 06

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4600

Video BIOS: 2170.0

Current Graphics Mode: 2400 by 600

* Devices Connected to the Graphics Accelerator *

Active Digital Displays: 1

* Digital Display *

Monitor Name: Matrox TripleHead2Go Digital Edition

Display Type: Digital

Connector Type: HDMI

Serial Number: MTX0511

Gamma: 2.2

DDC2 Protocol: Supported

Device Type: Digital Display

Maximum Image Size:

Horizontal: 16.14 inches

Vertical: 12.20 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

800 by 600 (75 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1600 by 1200 (60 Hz)

1920 by 480 (60 Hz)

2400 by 600 (60 Hz)

3840 by 720 (60 Hz)

3840 by 1024 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 36 98 11 05 72 8C 64 51

1E 0F 01 03 80 29 1F 78 E8 02 E5 A3 57 4B 9C 25

11 50 54 25 4B 00 A9 40 81 80 01 01 01 01 01 01

01 01 01 01 01 01 57 63 00 88 F0 00 2A 40 10 10

17 00 3A 20 41 00 00 1E E0 2E 60 00 93 58 1C 20

78 E0 17 00 A4 A9 20 00 00 1E 82 1D 80 E0 71 E0

2D 10 30 F0 A5 00 1D 87 20 00 00 18 89 45 00 88

F0 D0 1C 20 10 10 38 00 3A CB 40 00 00 1C 00 BA

* Other names and brands are the property of their respective owners. *

Kevin_M_Intel · ‎01-09-2014

Hi Knut_F,

The Graphics controller in your system is capable to get up to 4k resolutions. You can check this information at the following link:

http://software.intel.com/en-us/articles/quick-reference-guide-to-intel-processor-graphics http://software.intel.com/en-us/articles/quick-reference-guide-to-intel-processor-graphics

However, it seems that you are using an adapter and the performance can be affected by these type of devices. Since you have your system updated with the latest driver, my recommendation is to test a direct connection (no adapters) between the computer and the monitor and in that way we can discard a problem with your system. So far, since you are not getting the desired resolution, a firmware update for your active adapter can fix the problem or another option is contacting the adapter manufacture and verify with them this behavior.

KFroy · ‎01-19-2014

After reading about this, I think I've solved it.

Basically there is no HDMI (A) to DVI dual link whatsoever, they are incompatible.

The triplehead2go needs a dual link because the resolution requires a pixel clock rate above 165 MHz, which is the limit for single link DVI. There are cables and adapters out there with HDMI in one end and DVI-DL in the other, but that is just a marketing bluff. The six center pins on the DVI aren't really connected to anything.

In the future there will be an HDMI (B) connector which is wider, has more pins and is compatible with dual link.

You may close this thread now.

--

Thanks,

Knut Andreas Frøyen