I am sorry to hear you are having problems but let me help you with this.
It is important to mention that we as Intel® provide the hardware to the computer manufacture and they will design and create the drivers specifically for their units.
From our side, we can provide the latest graphics driver for your computer that can be downloaded at the following link:
There are some other steps I can recommend you:
- Update the bios and management Engine drivers provided by the manufacture.
- Do a power cycle in your unit by taking the battery and pressing the power button for about 20 seconds.
- If updating and installing drivers in your system does not fix the problem, I recommend you contacting Dell so they can provide more steps and provide the warranty on the product if necessary.
Did you ever get a answer to your problem? Our district has about 600 units of this model and I'm having the exact same issue. I have replaced every part motherboard included as well as several operation systems 32 and 63 bit. Please help if you found a fix. Thanks, Robert.
My I know what is the computer brand and model you have?
Also, can you post your system information report here? How to get it?
System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.
Thank you for providing the system report. Based on that information, the driver you have installed on the computer is very old so I would like you to try updating the graphics driver to latest version we have. Here you can download it:
If you have problems during the installation of the driver, try these steps:
If issue persists, try as much as possible different cables and make sure the monitor driver is installed so the Driver can recognize the EDDI of the monitor in a correct way.
I tried the driver above to no avail. I'm going to re-image this machine and try the steps you provided above again. Can you please provide me with a driver for a Windows 7 32 Bit professional OS? Thanks
Has anyone figured this problem out? I've had this exact issue with this exact laptop for 3 months now and have yet to find a solution.Thank you.