1 Reply Latest reply on Jan 9, 2014 7:07 AM by allan_intel

    problem updateing graphic driver

    zchattack14

      I have been  trying to update my graphics driver for about a month now. I first stated on dell web  site because that is the manufacture of the laptop.they say there needs to be a driver installed from the graphics card manufacturer  and that bring me here to intel once I try to update here they say that this driver is customized and need to be updated through the dell the laptops manufacture. so I am completely lost on where I am suppose to go to update my driver all the games I play say that it needs to be updated.

      ------------------
      System Information
      ------------------
      Time of this report: 1/1/2014, 16:44:29
             Machine name: ZACH-PC
         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
                 Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.        
             System Model: Dell System Inspiron N7110
                     BIOS: Default System BIOS
                Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
                   Memory: 6144MB RAM
      Available OS Memory: 6058MB RAM
                Page File: 3881MB used, 8232MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 11
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
           DxDiag Version: 6.01.7601.17514 32bit Unicode

      ------------
      DxDiag Notes
      ------------
            Display Tab 1: No problems found.
              Sound Tab 1: No problems found.
                Input Tab: No problems found.

      --------------------
      DirectX Debug Levels
      --------------------
      Direct3D:    0/4 (retail)
      DirectDraw:  0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay:  0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow:  0/6 (retail)

      ---------------
      Display Devices
      ---------------
                Card name: Intel(R) HD Graphics Family
             Manufacturer: Intel Corporation
                Chip type: Intel(R) HD Graphics Family
                 DAC type: Internal
               Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04C41028&REV_09
           Display Memory: 1696 MB
         Dedicated Memory: 64 MB
            Shared Memory: 1632 MB
             Current Mode: 1600 x 900 (32 bit) (60Hz)
             Monitor Name: Generic PnP Monitor
            Monitor Model: unknown
               Monitor Id: LGD02E1
              Native Mode: 1600 x 900(p) (60.080Hz)
              Output Type: Internal
              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
      Driver File Version: 8.15.0010.2342 (English)
           Driver Version: 8.15.10.2342
              DDI Version: 10.1
             Driver Model: WDDM 1.1
        Driver Attributes: Final Retail
         Driver Date/Size: 3/26/2011 03:17:48, 7473664 bytes
              WHQL Logo'd: Yes
          WHQL Date Stamp:
        Device Identifier: {D7B78E66-4256-11CF-BE7A-CE24A9C2C535}
                Vendor ID: 0x8086
                Device ID: 0x0116
                SubSys ID: 0x04C41028
              Revision ID: 0x0009
      Driver Strong Name: oem75.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2342:pci\ven_8086&dev_0116&subsys_04c41028
           Rank Of Driver: 00E60001
              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
         Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
             D3D9 Overlay: Supported
                  DXVA-HD: Supported
             DDraw Status: Enabled
               D3D Status: Enabled
               AGP Status: Enabled

      -------------
      Sound Devices
      -------------
                  Description: Speakers (Realtek High Definition Audio)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
                  Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_102804C4&REV_1001
              Manufacturer ID: 1
                   Product ID: 100
                         Type: WDM
      System Devices
      --------------
           Name: Intel(R) HM67 Express Chipset Family LPC Interface Controller - 1C4B
      Device ID: PCI\VEN_8086&DEV_1C4B&SUBSYS_04C41028&REV_05\3&11583659&0&F8
         Driver: n/a

           Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
      Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_04C41028&REV_B5\3&11583659&0&E2
         Driver: n/a

           Name: NVIDIA GeForce GT 525M 
      Device ID: PCI\VEN_10DE&DEV_0DF5&SUBSYS_04C41028&REV_A1\4&4DCA75F&0&0008
         Driver: n/a

           Name: Intel(R) Management Engine Interface
      Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_04C41028&REV_04\3&11583659&0&B0
         Driver: n/a

           Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
      Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_04C41028&REV_B5\3&11583659&0&E0
         Driver: n/a

           Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_04C41028&REV_05\3&11583659&0&D0
         Driver: n/a

           Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
      Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_04C41028&REV_05\3&11583659&0&FA
         Driver: n/a

           Name: Renesas Electronics USB 3.0 Host Controller
      Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_04C41028&REV_04\4&2ACA15DA&0&00E2
         Driver: n/a

           Name: Standard Enhanced PCI to USB Host Controller
      Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_04C41028&REV_05\3&11583659&0&E8
         Driver: n/a

           Name: Intel(R) HD Graphics Family
      Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_04C41028&REV_09\3&11583659&0&10
         Driver: n/a

           Name: Intel(R) PCH SMBus Controller - 1C22 (Intel(R) SMBus 2.0 Driver)
      Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_04C41028&REV_05\3&11583659&0&FB
         Driver: n/a

           Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0104
      Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_04C41028&REV_09\3&11583659&0&00
         Driver: n/a

           Name: High Definition Audio Controller
      Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_04C41028&REV_05\3&11583659&0&D8
         Driver: n/a

           Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
      Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_20108086&REV_09\3&11583659&0&08
         Driver: n/a

           Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
      Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_04C41028&REV_B5\3&11583659&0&E5
         Driver: n/a

           Name: Intel(R) Centrino(R) Wireless-N 1030
      Device ID: PCI\VEN_8086&DEV_008A&SUBSYS_53258086&REV_34\4&336CB51&0&00E0
         Driver: n/a

           Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
      Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_04C41028&REV_B5\3&11583659&0&E4
         Driver: n/a

           Name: Realtek PCIe FE Family Controller
      Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_04C41028&REV_05\4&2FFF74ED&0&00E4
         Driver: n/a