9 Replies Latest reply on Jan 3, 2014 2:32 PM by sylvia_intel

    RAM Issue i5-4520U Kit

    Alex_A

      I've just purchased this kit and fitted it with a Wifi/BT card, 60GB Toshiba mSATA SSD, and 16GB (2x8GB) Corsair Vengeance 1866Mhz DDR3 1.35v RAM. Unfortunately, I receive the 'memory' error (power light flashing three times and no display) when turning the PC on whenever a RAM stick is inserted into the lower slot.

       

      I've tried using both sticks of RAM individually in the upper slot, leaving the lower slot empty, and the PC boots fine and runs Windows. So I know both sticks of RAM are good, and compatible with the NUC board.

       

      But if I fit both sticks of RAM, or if I just fit a stick to the lower socket, the PC fails to power up and the power light flashes three times repeatedly. I've tried switching them around and I've ensured that the lower stick is firmly and correctly in position, but I get the same result every time.

       

      Is there anything else I can try or should I return the NUC to the retailer for a replacement?

        • 1. Re: RAM Issue i5-4520U Kit
          Maibad31

          I think you have to use 1600Mhz ram or lower, it does not support 1866 from what I can remember

          • 2. Re: RAM Issue i5-4520U Kit
            yigi

            Maibad31 wrote:

             

            I think you have to use 1600Mhz ram or lower, it does not support 1866 from what I can remember

            This is right. You should replace the memory kit to 1600MHz or 1333MHz (and don't forget it must be DDR3L - 1.35v).

            • 3. Re: RAM Issue i5-4520U Kit
              Alex_A

              Thanks for the replies. As I understand it, the PC should downclock the memory if it's unable to run at the maximum speed, not reject it. However, the single 8GB 1866Mhz stick shows as running at 1866Mhz, so I don't think the speed is the issue here. The memory is 1.35v DDR3L.

               

              I'll have to buy some different memory to confirm.

              • 4. Re: RAM Issue i5-4520U Kit
                Alex_A

                Update: I returned the RAM to the store and (whilst I was there) tried the NUC with an 8GB kit (2 x 4GB) instead. Specifically, Corsair CMSX8GX3M2B2133C11 (2133Mhz, DDR3L, 1.35V, Non-ECC). I choose the 2133 version as they didn't have the slower memory in stock and the price difference was negligible.


                The 8GB kit works fine with both channels. The BIOS confirms that the RAM is running at 1867Mhz, which is fine. So, it looks like there's a compatibility issue with the 16GB 1866Mhz Corsair kit when running both channels.

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                • 5. Re: RAM Issue i5-4520U Kit
                  dougho

                  I have very similar problem as original post (BIOS 0022).  Two 4GB 1600 Kingston DDR3L work perfect, but 4GB 1.35v 1866 Crucial (Ballistix Sport) in "lower" slot causes power to flash three times repeatedly (works in "upper" slot only).

                  I did notice that Crucial seems to have twice as many chips as Kingston but wouldn't expect that to be concern below 16GB total.  I've been using Intel boards for two decades and this seems like first time it won't accept higher speed rated memory (at lower speed).

                  • 7. Re: RAM Issue i5-4520U Kit
                    sylvia_intel

                    Alex, I would recommend you using the correct memory on you system in order to avoid any problem on the future. If you are using higher memory speed, it could damage the processor.  Remember that the correct memory speed supported by this NUC is 1600 and 1333 MHZ 1.35 V.

                     

                    This link has additional information about memory features  and  the list of tested memory Intel� NUC Boards and Kits — System memory    

                     

                    Also, make sure you are running the latest BIOS available. 

                    The following thread is about the same issue, you may check it out https://communities.intel.com/message/213308#213308    

                    • 8. Re: RAM Issue i5-4520U Kit
                      Alex_A

                      Thanks for your reply Sylvia, and I appreciate that you need to recommend the tested memory at the recommended speeds. However, the other thread you have linked related to using 1.5V RAM rather than 1.35V RAM. I have used 1.35V RAM throughout, so my original issue was not voltage related.

                       

                      Nor am I concerned about the higher maximum speed of the RAM. The Corsair RAM is designed to run at various speeds up to the 2133Mhz maximum and the SPD table provides certified timings for operation at six different speeds between 1066Mhz and 2133Mhz. With the NUC, the BIOS automatically set the 1866 and 2133 RAM modules to run at 1866Mhz. I've run memtest at those settings and received no errors. There are numerous reports online (Google search) of this NUC working perfectly well with 8GB of DDR3L 1.35V 1866Mhz RAM from various manufacturers (Corsair/G-Skill/Kingston).

                       

                      I'm still unsure why my original 16GB kit failed to run with both sticks when it would run fine with one. It would be beneficial if Intel tested Corsair/Kingston/Crucial RAM as the ones that have been tested are not widely available (at least in the UK).

                       

                      Interesting article here::

                       

                      legitreviews wrote:

                       

                      When we set it (16GB) to run at 1866MHz in dual-channel mode the system would not post. We’d just get three blue blinks on the power button letting us know there was a memory error. We tried one module and it would run at 1866MHz in the slot farthest from the CPU, but failed to work in the slot closest to the processor/board. Intel is aware of the issue and hopes to release a BIOS that fixes the issue in the weeks ahead as they have Intel Ultrabooks with this CPU running just fine with 16GB kits at 1866MHz and 2133MHz.


                      Read more at http://www.legitreviews.com/intel-nuc-kit-d54250wyk-overclocking_124444#4eJzkdGUwfC0GQzv.99

                       

                      Is a BIOS update upcoming to support higher speeds with 16GB?

                      • 9. Re: RAM Issue i5-4520U Kit
                        sylvia_intel

                        Alex, we just don't recommend over clocking even though Intel makes unlocked and Extreme Series processors that are robust enough to handle customizations, this could damage the CPU at any moment.

                        In regards to your question about new BIOS, we haven’t received any notification about that.