5 Replies Latest reply: Jan 8, 2014 12:11 PM by kevin_intel RSS

    New graphics card keeps showing 5a error

    Pinxviin

      Hello,

       

      Few weeks ago I bought myself a new graphics card Radeon R9 270X. When I followed a tutorial how to change graphics card, and rebooted it, it kept showing this 5A error. At first I was confused and then searched up the internet what to do. I did completetly everything, take away rams and other disks one by one, try searching for solution through BIOS and other things but none of them worked. Booting always stopped at 5A error.

      Then I thought that maybe my motherboard is not compitable with this gpu ( Intel DX48BT2(B) ) but I'm pretty sure it should run fine with it.

      Also a week ago my friend said that the problem is because of BIOS itself, that it does not support this graphics card. I always had the latest BIOS version, so I think I have to ask for a new BIOS version, supporting Radeon R9 270X gpu. I'm not sure if this is the place but if it isn't, please show where or give other solutions for this problem.

      Thanks.

        • 1. Re: New graphics card keeps showing 5a error
          kevin_intel

          Hi Pinxviin,

           

          Based on your description, it seems to be a compatibility issue between the components you have. I would like to recommend the following:

           

          1. Clear CMOS by removing all components and taking the battery out for about 20-30 minutes.
          2. Reconnect all components and install the latest BIOS update.
          3. I recommend you checking for a Firmware update for your video card.

           

          The board model you have is a 4 series board and it is End Of Interactive Support by now so it is hard to say that a new bios update will be released for this unit.

          • 2. Re: New graphics card keeps showing 5a error
            Aameeyur

            I have the EXACT same problem with my Intel DP55WB and R9 280x. Is your GPU a Gigabyte by any chance?

            My system keeps hanging at 5A with the 280x. My older 6950 works just fine. I tried all of the above mentioned steps and it didn't help. Clearing CMOS and updating the Bios didn't do jack. As far as updating the card's firmware goes, it's already running on the latest one and there isn't a newer one available for download.

             

            So yeah, not sure what to do now, pretty stuck. I'll try downgrading the BIOS to an older version to see if that helps. Otherwise, I think I'll just have to return the card.

            • 3. Re: New graphics card keeps showing 5a error
              kevin_intel

              I am afraid to say that this seems to be compatibility issue.

              • 4. Re: New graphics card keeps showing 5a error
                Aameeyur

                It would seem so. I never got my gigabyte GPU to work so I traded it in for an MSI r9 280x Gaming. That card works just fine. It seems the issue in general is with the new Gigabyte AMD cards and older Intel Motherboards. Don't think there's any way around it other than trying out a different brand.

                • 5. Re: New graphics card keeps showing 5a error
                  kevin_intel

                  HI Aameeyur,

                  It is too bad to hear that. From our side what we can recommend is updating the bios or testing a firmware update for the video card.