3 Replies Latest reply on Dec 31, 2013 1:44 AM by samspudz

    Wired usb keyboard not working (D54250WYK)

    yigi

      Hello,

       

      Just got my new D54250WYK installed. Amazing!

      But I have a problem with my keyboard, it is not working.

      The keyboard is Tt eSPORTS CHALLENGER ULTIMATE and is working fine on my old desktop pc.

      The keyboard connects with usb cable which has 2 usb plugs (I guess it has 2 because of the back light).

      Any idea?

       

      Thanks.

        • 1. Re: Wired usb keyboard not working (D54250WYK)
          allan_intel

          Have you tried different keyboard model?

          This may be an issue with USB ports, when you try different devices such USB flash drive or different keyboard you will test the USB ports on the computer.

          If you still have same problem after testing the ports, you may need to contact Intel support at 916.377.7000 or through their chat service at www.intel.com/chat

           

          Allan.

          • 2. Re: Wired usb keyboard not working (D54250WYK)
            yigi

            I have tried the keyboard again after few days and now it works with Windows.

            But, during boot it is still not working so I can't enter bios (F2) or any other boot time operation.

             

            About usb ports: I have tried them all. All same behavior. With other hardware works fine.

            • 3. Re: Wired usb keyboard not working (D54250WYK)
              samspudz

              I also did a new build today with the same model (D54250WYK) and all was going great with Windows 7 clean install.

               

              ...until I installed the latest Intel USB 3.0 drivers from the website. Upon boot now (I had booted several times prior), the wireless keyboard and mouse that was working no longer is. Wired keyboard/mouse does not work either.

               

              It does work to allow me into BIOS where I have confirmed all USB ports are active, etc. So basically, no USB connectivity after the USB driver install.

               

              Ideas would be appreciated. Thanks