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Broken install pins

idata
Employee
‎12-26-2013 09:53 PM
1,195 Views

The processor installed just fine. When installing the heat-sink however, two of the plastic pins went in, but the other two did not fit. Half of the heatsink is making contact, but the other half is not. Is there a way to get one that fits in an ASUS z87-K?

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Jose_H_Intel1
Employee
‎12-27-2013 09:27 AM
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If this is the heat-sink included with the Intel® processor we suggest you to contact your local http://www.intel.com/p/en_US/support/contactsupport Intel® support team. Otherwise, please contact the respective manufacturer.

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