3 Replies Latest reply on Jan 8, 2014 8:04 AM by Kareem

    Intel Z87 USB 3.0 Driver Issues

    Kareem

      I have an Asus Z87-Plus motherboard. This motherboard has 6 USB 3.0 ports on the back panel. 2 of them are the Intel Z87 USB 3 ports and 4 are ASMedia USB 3.0 ports. Also I have 2 USB 3.0 ports and 2 USB 2.0 ports on the front panel. Those are controlled by the Intel Z87 chipset as well.

       

      This is a new pc and the problem I am having is that if I plug any USB 3.0 device into any of the Intel USB 3.0 ports I get serious system instability. I have a Western Digital Elements USB 3.0 hard drive. Sometimes the computer locks up and requires a hard restart, most of the time the device keeps appearing/disappearing from Windows Explorer and Windows claims that it is not formatted. Other times the device is detected long enough where I can start browsing the files and copy files. In that case, I get many disk I/O errors in the windows Event Viewer and then the disk will eventually be undetected.  This only happens when it is plugged into one of the Intel USB 3.0 ports. If I plug a USB 3.0 device into the ASMedia USB 3.0 ports, then it works as expected. If I plug it into a USB 2.0 port (which is maintained by the Intel Z87 chipset) it also works as expected. I can plug USB 2.0 devices into the Intel Z87 USB 3.0 ports and they will work as expected.The problem only crops up if a USB 3.0 device is plugged into one the Intel USB 3.0 ports.

       

      I am using Windows 7 64-bit with all the latest Windows Updates and the latest BIOS from ASUS.

      This is the driver I am using:  USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8 Series/C220 Chipset Family version 2.5.1.28 which I just downloaded today. I originally was using version 2.5.0.19 of that same driver provided by Asus. Both versions gave me the same problem.

       

      If I uninstall the drivers completely, all the usb ports work as expected and there is no instability - however, I think without the drivers I am operating only at USB 2 speeds even on the USB 3 ports. Also if I change "Intel xHCI Mode" from the USB Configuration setting in my bios to "Disabled", the usb ports work as well but again only at USB 2 speeds. I looking for some advice or help in figuring out if this is a hardware problem with the motherboard or a driver problem with the Intel drivers or some bios setting. Does anyone have any ideas how I can debug this further or maybe know about a similar problem?

       

        • 1. Re: Intel Z87 USB 3.0 Driver Issues
          joe_intel

          These are some suggestions that may help:

          • Do a complete uninstall of the Intel® USB 3.0 driver from Programs and Features before installing again. This may have a different effect compared to the uninstall process from Device Manager.
          • Check if there is a difference between using Intel® USB 3.0 back panel ports compared to front panel ports; just to discard an issue with the front panel itself.
          • Check if the hard drive manufacturer offers a firmware update.
          • You may also test a different USB 3.0 device.

          Otherwise, you may need to contact the board manufacturer for assistance.

          1 of 1 people found this helpful
          • 2. Re: Intel Z87 USB 3.0 Driver Issues
            Kareem

            Thanks for those suggestions.

            • I did a complete uninstall of the Intel USB 3.0 driver from Programs and features. I actually never uninstalled from the Device Manager. This had no effect
            • The Intel back panel ports have the same symptoms as the front panel ports. The problem is limited to a USB 3 device plugged into any Intel USB 3 port
              • My USB 3.0 device plugged into any Intel USB 3.0 port => Device disconnect/reconnects, instability, does not work
              • USB 2.0 device plugged into any Intel USB 3.0 port => Works fine
              • USB 3.0 device plugged into Intel USB 2.0 port => Works fine
              • USB 3.0 device plugged into ASMedia USB 3.0 port => Works fine
            • I do only have one USB 3.0 device, a Western Digital Elements External HD. There is no updated firmware for it.
            • On that same note, I would like to test with other USB 3.0 devices and I'll try to get some soon.

            Once I figured out that the problem was limited to the Intel ports, I posted here, hoping there may be some driver issue that I could solve which would be preferable to RMAing the motherboard.

             

            I have support ticket open with Asus as well and I'll post back if I find a solution, otherwise it looks like the motherboard may be faulty.

            • 3. Re: Intel Z87 USB 3.0 Driver Issues
              Kareem

              Turns out the motherboard was faulty. I got a replacement board and swapped it it and everything is working perfectly with the latest Intel drivers. Cheers.