10 Replies Latest reply on Jan 23, 2014 5:29 PM by joe_intel

    Intel HD 3000

    coptrax

      I am working with a police department that are using four Lenovo Edge E430 Think PAD laptops paired with four Logitech C920 web cameras as dash cams in the vehicles.  One for each car.  I have noticed in each car (laptop) that the video freezes after 30 to 60 seconds.  The specification on the laptops are as follows:

      Intel i5-2450M CPU @ 2.50 GHz

      6 GB RAM

      Windows 7 64 bit OS

       

      This application seems to work on most all laptops but this particular model laptop using the Intel HD 3000 graphic card seems to have trouble decoding the H.264 video from the Logitech C920 camera.  I upgraded the on the Lenovo as well as the Lenovo graphic card driver but still the video freezing issues occurs every 30 seconds when their is movement in the background scene.

      I know this must be something simple but I am at a loss.  If I can figure out how to correct the issue then I could get all 4 cars up and running.

       

      Please help.

        • 1. Re: Intel HD 3000
          joe_intel

          Hello coptrax, please share more information with us:

          • The name of the software being used with the cameras, is it the one provided with the cameras?
          • The Intel® HD Graphics report. This article will guide you: Graphics; Intel� Graphics Driver Report. Please indicate the driver versions used if more than one.
          • The Dxdiag report. Please type "dxdiag" in the search box or in "Run". Then, click "Save all information..."

           

          This is the latest generic Intel® HD Graphics 3000 driver version: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377

          • 2. Re: Intel HD 3000
            coptrax

            ------------------
            System Information
            ------------------
            Time of this report: 12/20/2013, 13:19:27
                   Machine name: MFOWLER-CAR29
               Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
                       Language: English (Regional Setting: English)
            System Manufacturer: LENOVO
                   System Model: 3254AEU
                           BIOS: Phoenix BIOS SC-T v2.2
                      Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
                         Memory: 6144MB RAM
            Available OS Memory: 5734MB RAM
                      Page File: 1948MB used, 9516MB available
                    Windows Dir: C:\Windows
                DirectX Version: DirectX 11
            DX Setup Parameters: Not found
               User DPI Setting: 96 DPI (100 percent)
            System DPI Setting: 96 DPI (100 percent)
                DWM DPI Scaling: Disabled
                 DxDiag Version: 6.01.7601.17514 32bit Unicode

            ------------
            DxDiag Notes
            ------------
                  Display Tab 1: No problems found.
                    Sound Tab 1: No problems found.
                      Input Tab: No problems found.

            --------------------
            DirectX Debug Levels
            --------------------
            Direct3D:    0/4 (retail)
            DirectDraw:  0/4 (retail)
            DirectInput: 0/5 (retail)
            DirectMusic: 0/5 (retail)
            DirectPlay:  0/9 (retail)
            DirectSound: 0/5 (retail)
            DirectShow:  0/6 (retail)

            ---------------
            Display Devices
            ---------------
                      Card name: Intel(R) HD Graphics 3000
                   Manufacturer: Intel Corporation
                      Chip type: Intel(R) HD Graphics Family
                       DAC type: Internal
                     Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_500017AA&REV_09
                 Display Memory: 1696 MB
               Dedicated Memory: 64 MB
                  Shared Memory: 1632 MB
                   Current Mode: 1366 x 768 (32 bit) (60Hz)
                   Monitor Name: ThinkPad Display 1366x768
                  Monitor Model: unknown
                     Monitor Id: LEN40A0
                    Native Mode: 1366 x 768(p) (59.996Hz)
                    Output Type: Internal
                    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
            Driver File Version: 9.17.0010.3347 (English)
                 Driver Version: 9.17.10.3347
                    DDI Version: 10.1
                   Driver Model: WDDM 1.1
              Driver Attributes: Final Retail
               Driver Date/Size: 11/7/2013 01:52:50, 12617216 bytes
                    WHQL Logo'd: Yes
                WHQL Date Stamp:
              Device Identifier: {D7B78E66-4266-11CF-0979-0A70B7C2C435}
                      Vendor ID: 0x8086
                      Device ID: 0x0126
                      SubSys ID: 0x500017AA
                    Revision ID: 0x0009
            Driver Strong Name: oem13.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3347:pci\ven_8086&dev_0126
                 Rank Of Driver: 00E02001
                    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
               Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                   D3D9 Overlay: Supported
                        DXVA-HD: Supported
                   DDraw Status: Enabled
                     D3D Status: Enabled
                     AGP Status: Enabled

            -------------
            Sound Devices
            -------------
                        Description: Speakers (Conexant 20671 SmartAudio HD)
            Default Sound Playback: Yes
            Default Voice Playback: Yes
                        Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AA5000&REV_1000
                    Manufacturer ID: 1
                         Product ID: 100
                               Type: WDM
                        Driver Name: CHDRT64.sys
                     Driver Version: 8.54.0034.0000 (English)
                  Driver Attributes: Final Retail
                        WHQL Logo'd: Yes
                      Date and Size: 3/8/2012 01:59:08, 1602688 bytes
                        Other Files:
                    Driver Provider: Conexant
                     HW Accel Level: Basic
                          Cap Flags: 0xF1F
                Min/Max Sample Rate: 100, 200000
            Static/Strm HW Mix Bufs: 1, 0
            Static/Strm HW 3D Bufs: 0, 0
                          HW Memory: 0
                   Voice Management: No
            EAX(tm) 2.0 Listen/Src: No, No
               I3DL2(tm) Listen/Src: No, No
            Sensaura(tm) ZoomFX(tm): No

            ---------------------
            Sound Capture Devices
            ---------------------
                        Description: Internal Microphone (Conexant 20671 SmartAudio HD)
              Default Sound Capture: Yes
              Default Voice Capture: Yes
                        Driver Name: CHDRT64.sys
                     Driver Version: 8.54.0034.0000 (English)
                  Driver Attributes: Final Retail
                      Date and Size: 3/8/2012 01:59:08, 1602688 bytes
                          Cap Flags: 0x1
                       Format Flags: 0xFFFFF

            -------------------
            DirectInput Devices
            -------------------
                  Device Name: Mouse
                     Attached: 1
                Controller ID: n/a
            Vendor/Product ID: n/a
                    FF Driver: n/a

                  Device Name: Keyboard
                     Attached: 1
                Controller ID: n/a
            Vendor/Product ID: n/a
                    FF Driver: n/a

            Poll w/ Interrupt: No

            -----------
            USB Devices
            -----------
            + USB Root Hub
            | Vendor/Product ID: 0x8086, 0x1E2D
            | Matching Device ID: usb\root_hub20
            | Service: usbhub
            |
            +-+ Generic USB Hub
            | | Vendor/Product ID: 0x8087, 0x0024
            | | Location: Port_#0001.Hub_#0001
            | | Matching Device ID: usb\class_09
            | | Service: usbhub

            ----------------
            Gameport Devices
            ----------------

            ------------
            PS/2 Devices
            ------------
            + Standard PS/2 Keyboard
            | Matching Device ID: *pnp0303
            | Service: i8042prt
            |
            + HID Keyboard Device
            | Vendor/Product ID: 0x1050, 0x0010
            | Matching Device ID: hid_device_system_keyboard
            | Service: kbdhid
            |
            + Terminal Server Keyboard Driver
            | Matching Device ID: root\rdp_kbd
            | Upper Filters: kbdclass
            | Service: TermDD
            |
            + ThinkPad UltraNav Pointing Device
            | Matching Device ID: *len0022
            | Upper Filters: SynTP
            | Service: i8042prt
            |
            + Terminal Server Mouse Driver
            | Matching Device ID: root\rdp_mou
            | Upper Filters: mouclass
            | Service: TermDD

            ------------------------
            Disk & DVD/CD-ROM Drives
            ------------------------
                  Drive: C:
            Free Space: 407.4 GB
            Total Space: 475.4 GB
            File System: NTFS
                  Model: TOSHIBA MK5061GSY

                  Drive: D:
                  Model: Optiarc DVD RW AD-7740H
                 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

            --------------
            System Devices
            --------------
                 Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
            Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_500017AA&REV_04\3&11583659&0&D0
               Driver: n/a

                 Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller
            Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_500017AA&REV_04\3&11583659&0&FA
               Driver: n/a

                 Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
            Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_500017AA&REV_04\3&11583659&0&E8
               Driver: n/a

                 Name: Intel(R) Centrino(R) Wireless-N 2230
            Device ID: PCI\VEN_8086&DEV_0888&SUBSYS_42628086&REV_C4\4&1BEFDF2B&0&00E1
               Driver: n/a

                 Name: Synaptics SMBus Driver
            Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_500017AA&REV_04\3&11583659&0&FB
               Driver: n/a

                 Name: Intel(R) HD Graphics 3000
            Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_500017AA&REV_09\3&11583659&0&10
               Driver: n/a

                 Name: High Definition Audio Controller
            Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_500017AA&REV_04\3&11583659&0&D8
               Driver: n/a

                 Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
            Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_500017AA&REV_09\3&11583659&0&00
               Driver: n/a

                 Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
            Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_500017AA&REV_C4\3&11583659&0&E3
               Driver: n/a

                 Name: Realtek PCIe GBE Family Controller
            Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_500017AA&REV_07\4&12110200&0&00E3
               Driver: n/a

                 Name: Intel(R) HM77 Express Chipset LPC Controller - 1E57
            Device ID: PCI\VEN_8086&DEV_1E57&SUBSYS_500017AA&REV_04\3&11583659&0&F8
               Driver: n/a

                 Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
            Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_500017AA&REV_C4\3&11583659&0&E2
               Driver: n/a

                 Name: Realtek PCIE CardReader
            Device ID: PCI\VEN_10EC&DEV_5229&SUBSYS_500017AA&REV_01\4&C587ECB&0&00E0
               Driver: n/a

                 Name: Intel(R) Management Engine Interface
            Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_500017AA&REV_04\3&11583659&0&B0
               Driver: n/a

                 Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
            Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_500017AA&REV_C4\3&11583659&0&E1
               Driver: n/a

                 Name: Intel(R) USB 3.0 eXtensible Host Controller
            Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_500017AA&REV_04\3&11583659&0&A0
               Driver: n/a

                 Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
            Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_500017AA&REV_C4\3&11583659&0&E0
               Driver: n/a

            ------------------
            DirectShow Filters
            ------------------

            DirectShow Filters:
            WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
            WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
            WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
            MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
            Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
            WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
            WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
            Expression Encoder Screen Codec 2,0x00600800,1,1,Microsoft.Expression.Encoder.EEScreen.Codec.dll,4.00.1651.0000
            Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
            Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
            Bytescout Image to Video Filter,0x00200000,0,1,BytescoutImageToVideoFilter.dll,2.00.0532.0000
            WD Secure Source Filter,0x00200000,0,1,WDSecureSourceFilter.dll,3.00.0012.0000
            Ulead DV Writer,0x00000000,0,0,,
            InterVideo Video Decoder,0x00700000,3,6,IVIVIDEO.ax,10.00.0006.0392
            WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
            Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
            WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
            WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
            WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
            WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
            WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
            Ulead Ogg Parser,0x00600000,1,1,ulOggParserFilter.ax,1.00.0000.0002
            DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
            Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
            Ulead Push Source Filter,0x00000000,0,0,,
            Ulead Sub-Picture Push Source Filter,0x00000000,0,0,,
            Ulead DVSD Push Source Filter,0x00000000,0,0,,
            WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
            Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
            AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
            VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
            DV V/A Source Filter,0x00000000,0,0,,
            SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
            DS Video Buffer Filter,0x00200000,1,1,DSBuffer_Video.ax,3.00.0012.0000
            AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
            StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Ulead DVD Navigator,0x00000000,0,0,UleadDVDNavigator.ax,1.00.0002.0001
            MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
            MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
            SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595
            Ulead Video Deinterlace Filter,0x00000000,0,0,,
            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
            DV V/A ACM Source Filter,0x00000000,0,0,,
            MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
            Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
            SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
            DV Video Source Filter,0x00000000,0,0,,
            Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
            MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
            DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
            Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
            Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
            Ulead DV Scene Detect,0x00000000,0,0,,
            ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
            Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
            MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
            Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
            Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
            File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
            Ulead DVD Video decoder 2,0x00000000,0,0,,
            VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
            WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
            InterVideo Audio Decoder,0x00200001,1,1,iviaudio.ax,10.00.0006.0392
            Dib Output,0x00000000,0,0,,
            VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
            Dib Receive,0x00000000,0,0,,
            File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
            iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
            iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
            Intel® Mux Renderer,0x00200000,2,0,IntelMux.dll,3.00.0012.0000
            Ulead OggVorbis Encoder,0x00400000,1,1,ulOggVorbisEncoderFilter.ax,1.00.0000.0001
            Ulead MPEG Transcoder,0x00000000,0,0,,
            Expression Encoder Screen Codec 2,0x00600000,0,0,Microsoft.Expression.Encoder.EEScreen.Codec.dll,4.00.1651.0000
            DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
            ULead Infinite Pin Tee,0x00200000,1,1,UInfTee.ax,1.00.0000.0011
            Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
            Ulead MPEG-4 Encoder,0x00000000,0,0,,
            Ulead MPEG-4 Splitter,0x00000000,0,0,,
            Ulead MPEG-4 Audio Decoder,0x00000000,0,0,,
            Ulead MPEG-4 Video Decoder,0x00000000,0,0,,
            Ulead AMR Audio Decoder,0x00000000,0,0,,
            Ulead MPEG-4 ASP Video Decoder,0x00000000,0,0,,
            AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
            Ulead DVD Audio decoder 2,0x00200001,1,1,ulDVDAudio.ax,2.00.0000.0057
            RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
            Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
            WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
            MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
            DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
            Ulead DVD Parser,0x00000000,0,0,,
            SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
            Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
            MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
            Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
            StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
            Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
            Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
            AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
            Ulead MPEG Splitter,0x00200002,1,2,ulspmpeg.ax,1.00.0000.0147
            Ulead MPEG Audio Decoder,0x00400000,1,1,ulDVDAudio.ax,2.00.0000.0057
            Ulead MPEG Video Decoder,0x00400000,1,1,uldsmpeg.ax,1.00.0000.0090
            Ulead MPEG Encoder,0x00000000,0,0,,
            Ulead MPEG Audio Encoder,0x00200000,1,1,uleaMPEG.ax,1.00.0000.0022
            Ulead MPEG Muxer,0x00000000,0,0,,
            ULead File Writer,0x00000000,0,0,,
            ULead File Source (Async.),0x00400000,0,1,ulasync.ax,1.00.0000.0018
            Ulead H264 Decoder,0x00000000,0,0,,
            WD Audio Filter,0x00200000,0,1,WDAudioFilter.dll,3.00.0012.0000
            AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
            Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
            File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
            Adaptive Streaming Filter,0x00600000,0,0,Microsoft.Expression.Encoder.Utilities2.dll,4.00.1651.0000
            Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
            StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
            AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
            Ulead DV SubTitle Filter,0x00000000,0,0,,
            Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
            File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
            File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
            WDSource Filter,0x00200000,0,1,WDSourceFilter.dll,3.00.0012.0000
            Ulead DVB Parser,0x00000000,0,0,,
            Ulead Audio Dual Channel Filter,0x00000000,0,0,,
            Ulead OggVorbis Decoder,0x00400000,1,1,ulOggVorbisDecoderFilter.ax,1.00.0000.0001
            Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
            Intel®WiDi H264 encoder,0x00200000,1,1,h264_enc_filter.dll,
            BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
            MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

            WDM Streaming Tee/Splitter Devices:
            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Video Compressors:
            Ligos MPEG-2 Encoder (Intel) v1.9-MT,0x00000000,1,1,LigosDMOVid.dll,3.00.0012.0000
            WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
            WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
            MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
            DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
            MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
            Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Logitech Video (I420),0x00200000,1,1,qcap.dll,6.06.7601.17514
            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
            Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Audio Compressors:
            WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
            WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
            MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595
            IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
            PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
            Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
            GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
            DV Audio -- NTSC,0x00200000,1,1,quartz.dll,6.06.7601.17713
            DV Audio -- PAL,0x00200000,1,1,quartz.dll,6.06.7601.17713
            MPEG Audio Layer3,0x00200000,1,1,quartz.dll,6.06.7601.17713
            Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
            CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
            CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
            MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

            Audio Capture Sources:
            Internal Microphone (Conexant 2,0x00200000,0,0,qcap.dll,6.06.7601.17514

            PBDA CP Filters:
            PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
            PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
            PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

            Midi Renderers:
            Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
            Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

            WDM Streaming Capture Devices:
            Conexant HD Audio capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
            ,0x00000000,0,0,,
            ThinkVantage Virtual Camera,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
            Integrated Camera,0x00200000,0,1,ksproxy.ax,6.01.7601.17514

            WDM Streaming Rendering Devices:
            ,0x00000000,0,0,,
            Conexant HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            BDA Network Providers:
            Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
            Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

            Video Capture Sources:
            ThinkVantage Virtual Camera,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
            Integrated Camera,0x00200000,0,1,ksproxy.ax,6.01.7601.17514

            Multi-Instance Capable VBI Codecs:
            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

            BDA Transport Information Renderers:
            BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
            MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

            BDA CP/CA Filters:
            Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
            Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
            PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
            XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

            WDM Streaming Communication Transforms:
            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Audio Renderers:
            Speakers (Conexant 20671 SmartA,0x00200000,1,0,quartz.dll,6.06.7601.17713
            Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
            Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
            DirectSound: Speakers (Conexant 20671 SmartAudio HD),0x00200000,1,0,quartz.dll,6.06.7601.17713

            ---------------
            EVR Power Information
            ---------------
            Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
              Quality Flags: 2576
                Enabled:
                Force throttling
                Allow half deinterlace
                Allow scaling
                Decode Power Usage: 100
              Balanced Flags: 1424
                Enabled:
                Force throttling
                Allow batching
                Force half deinterlace
                Force scaling
                Decode Power Usage: 50
              PowerFlags: 1424
                Enabled:
                Force throttling
                Allow batching
                Force half deinterlace
                Force scaling
                Decode Power Usage: 0

            • 3. Re: Intel HD 3000
              coptrax

              The software we are using is AMCAP (a DirectShow Product)

               

              The version of the driver is 9.17.10.3347

              • 4. Re: Intel HD 3000
                coptrax

                I have attached the DXDiag as well as driver info.

                 

                Thanks

                • 5. Re: Intel HD 3000
                  coptrax

                  Was any of the information that I sent helpful?

                  • 6. Re: Intel HD 3000
                    joe_intel

                    We are checking on this. Thanks!

                    • 7. Re: Intel HD 3000
                      joe_intel

                      Would you please attach the Intel® HD Graphics report? This article will lead you to it: Graphics; Intel� Graphics Driver Report.

                      • 8. Re: Intel HD 3000
                        coptrax

                        I have attached the Intel HD Graphics report.

                        • 9. Re: Intel HD 3000
                          joe_intel

                          Thank you, I have some questions:

                          Is the live footage or the saved footage choppy?

                          What software are you using for viewing/playback?

                          • 10. Re: Intel HD 3000
                            coptrax

                            The live video hangs up as well as the recorded video.  It seems like it the video card is unable to "keep up" when the background scenery starts moving fast.  We are using the Direct Show AMCAP software program to record the video.

                            • 11. Re: Intel HD 3000
                              joe_intel

                              Did you test with different software? Perhaps the one provided by the webcam’s manufacturer?