No audio from headphone jack on NUC kit D54250WYK, Windows 7 Pro 64-bit, drivers from support link won't load.
· Exact symptoms; error messages; steps leading up to the failure.
Normal Windows 7 Pro x64 build, loading drivers from intel.com support site.
Error message from Realtek High Definition Audio Driver 22.214.171.12440 x64 Edition installer:
"Install Realtek HD Audio Driver Failure !!
[Error Code: 0x000000FF]"
This is for both the audio installer from the bundle and from the separate package, namely:
D54250WY-D34010WY driver bundle at https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23378&lang=eng
Audio: Realtek* ALC Audio Driver for Intel® NUC at https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23294&lang=eng
· Attach screen shots.
· How many systems are affected?
100% of NUCs on-site are affected. (All one(1) of them.)
· What is the impact? Is it lines down? Is there a time limit for solution?
Christmas Gift for parents... deadline December 24th)
NUC model: NUC kit D54250WYK
AA# or SA#: SA: H14752 101
Serial number(s): G6YK348001DB
BIOS version: WYLPT10H.86A.0018.2013.0918.2135
Operating system: Windows 7 Professional x64
Graphics: on Board Intel(R) HD Graphics 5000
Monitor or TV make/model: normal flatpanel, SyncMaster 910T
Graphics driver version: 10.18.10.3345
Graphics port used (HDMI, DisplayPort): HDMI
Graphics converter/adapter used? (Yes/No): Yes, converting HDMI to DVI.
AV receiver used? Make/model: N/A
LAN device used (wired, wireless): on board giga-bit ethernet
LAN driver version: 126.96.36.199
LAN connectivity description (switches, routers, etc.): NUC->switch->router->WAN
· Memory (make/model/size/speed): Crucial Ballistic/BLS2K8G3N169ES4/16GB/1600
· SSD (make/model/size): Intel SSD/SSDMCEAW180A40/18GB
· USB devices: Keyboard, Mouse, External BluRay/DVD disk
· Thunderbolt devices: N/A
· Infrared devices: Built-in Consumer IR, not being used
· Audio devices: Headphones in headphone jack
· Other: N/A
Software (for app problems): N/A
Application name and version: N/A
OK I managed to solve this.
I was pretty certain that all patches had been applied.... but when I used the Windows Update program directly and not from the control panel, many more patches became available. I don't know, might have just been a timing issue.
Anyhow, with all patches applied, including SP1 and beyond, the audio driver package installs properly (and jack audio works).