1 Reply Latest reply on Dec 19, 2013 12:44 AM by Sleeper

    No audio from headphone jack on NUC kit D54250WYK, Windows 7 Pro 64-bit, drivers from support link won't load.

    Sleeper

      Problem description

       

      No audio from headphone jack on NUC kit D54250WYK, Windows 7 Pro 64-bit, drivers from support link won't load.

       

       

       

      ·    Exact symptoms; error messages; steps leading up to the failure.

       

      Normal Windows 7 Pro x64 build, loading drivers from intel.com support site.

      Error message from Realtek High Definition Audio Driver 6.0.1.7040 x64 Edition installer:

         "Install Realtek HD Audio Driver Failure !!

          [Error Code: 0x000000FF]"

       

      This is for both the audio installer from the bundle and from the separate package, namely:

       

      D54250WY-D34010WY driver bundle at https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23378&lang=eng

      and

      Audio: Realtek* ALC Audio Driver for Intel® NUC at https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23294&lang=eng

       

      ·    Attach screen shots.

           (picture of glorious error message here)realtek-driver-fail.GIF

       

      Impact

      ·    How many systems are affected?

            100% of NUCs on-site are affected.  (All one(1) of them.)

      ·    What is the impact? Is it lines down? Is there a time limit for solution?

            Christmas Gift for parents... deadline December 24th)

       

      NUC model:  NUC kit D54250WYK

      AA# or SA#:  SA:  H14752 101

      Serial number(s):  G6YK348001DB

       

      BIOS version:  WYLPT10H.86A.0018.2013.0918.2135

      Operating system:  Windows 7 Professional  x64

       

      Graphics:  on Board Intel(R) HD Graphics 5000

      Monitor or TV make/model: normal flatpanel, SyncMaster 910T

      Graphics driver version: 10.18.10.3345

      Graphics port used (HDMI, DisplayPort):  HDMI

      Graphics converter/adapter used? (Yes/No):  Yes, converting HDMI to DVI.

      AV receiver used? Make/model:  N/A

       

      Networking:

      LAN device used (wired, wireless):  on board giga-bit ethernet

      LAN driver version:  12.10.30.0

      LAN connectivity description (switches, routers, etc.):  NUC->switch->router->WAN

       

      Other hardware:

      ·    Memory (make/model/size/speed): Crucial Ballistic/BLS2K8G3N169ES4/16GB/1600

      ·    SSD (make/model/size): Intel SSD/SSDMCEAW180A40/18GB

      ·    USB devices: Keyboard, Mouse, External BluRay/DVD disk

      ·    Thunderbolt devices:  N/A

      ·    Infrared devices: Built-in Consumer IR, not being used

      ·    Audio devices:  Headphones in headphone jack

      ·    Other:  N/A

       

      Software (for app problems): N/A

      Application name and version:  N/A