1 2 Previous Next 24 Replies Latest reply on Sep 19, 2016 5:41 PM by gdoig

    MFSYS25 Switch module problem

    AntonOsipov

      Hi,

      I have network problem with my Intel MFSYS22 (Current Build Version: 6.10.100.20120307.34729) Switch module.

      Product NameGigabit Ethernet Switch
      ManufacturerIntel Corporation
      Manufacture Date2008-02-03 10:40:26 PM
      Part NumberD70739-404
      Serial NumberBZTC80500085
      Asset Tag
      Up Time0 days 0:46:35
      Product IDINTEL_SM
      HW VersionD70739-404
      Boot Version1.0.0.6
      SW Version1.0.0.27

       

      Once or twice a day it loses network connectivity on external and internal ports. It's status becomes "Unmanageable" until I remove it from chassis and put it back.

      This issue start about month ago, but for first time it loses network connectivity once at 10 days. Now it loses twice times for a day.

      How can I resolve this issue?

        • 1. Re: MFSYS25 Switch module problem
          Dan_O

          If you have two switches, and haven't done this already, down the administrative link between them:

          From the CMM GUI, choose System | Switches | Advanced Configuration

          Mouse over any port and choose Port Configuration

          Select Port | 10G.XC | Admin Status | Down

          and Port | 10G.SC | Admin Status | Down

           

          If you only have one switch, then either you're getting some bad STP traffic, or the switch might be going bad.  Can you check the Event Log for the switch, and see if there are occurrences of STP stopping ports from transmitting?

          • 2. Re: MFSYS25 Switch module problem
            SasaMilasinovic

            We have the same problem.

            We have one switch in chasis and when it stop working we get:

            Component Class     Chassis
            CH_CFG_ESM1_ASSERT

            1102

            A

            IPMI

            Chassis Mis-configuration Fault

            A Switch Module is required but not present in Switch Slot 1
                                              contributing to a Chassis Mis-configuration fault.

            Missing Switch Module in Switch Slot 1

            Insert a Network Switch Module in Switch Slot 1

             

            After we take switch out of chasis and put it back, the system start working normaly.

            This happends once, twice a month, there is no rule.

            Any clue, help ???

            • 3. Re: MFSYS25 Switch module problem
              Dan_O

              Sasa, I would ask the same question I asked Anton - Can you check the Event Log for the switch, and see if there are occurrences of STP stopping ports from transmitting?


              • 4. Re: MFSYS25 Switch module problem
                SasaMilasinovic

                Hi Dan,

                No, there is no errors on STP.

                We try something else (on hardware level) but we'll send our experiance for a week or two (to see if this happend again).

                • 5. Re: MFSYS25 Switch module problem
                  SasaMilasinovic

                  Hi,

                   

                  We clean switch module inside, from dust (it wasn't a problem), put a new thermal compound (it was dry) on coller and so far the problem is not solved but it's not heappend that often.

                  • 6. Re: MFSYS25 Switch module problem
                    ON7AMI

                    Hello,

                     

                    We have the same problem, it started with once a month and now somtime once an hour. Cleaning the module and the contacs did not give a solution. No useable mentions in the log-file. Soft reset via the manager is not possible.

                     

                    Jean Paul

                    • 7. Re: MFSYS25 Switch module problem
                      Dan_O

                      Jean Paul -

                       

                      If the switch is dropping every hour, it may need to be replaced.

                      • 8. Re: MFSYS25 Switch module problem
                        ON7AMI

                        Dan,

                         

                        For now the switch is up for a whole week without any problem or event in the logs????

                        • 9. Re: MFSYS25 Switch module problem
                          Dan_O

                          Did that happen in response to anything, or did the switch just start staying up by itself?

                          • 10. Re: MFSYS25 Switch module problem
                            ON7AMI

                            The only thing I did was remove the switch wait a few seconds and put it back, as I did many times before.

                            • 11. Re: MFSYS25 Switch module problem
                              bayleafmedia

                              we have been having this issue off and on over the last 6 months. It seems to go through fits. once or twice a month it will go out a single time, but other times it will go out many times a day, or at least once a day. then it will go for weeks with no outages.

                               

                              there doesn't seem to be any stp traffic. the only thing i see in the event logs is that it registers to switch as disconnected.

                               

                              For me, it seems that when it becomes really moody, simply reseating doesn't seem to fix it long. i have to power the unit off and let it sit for about 30 minutes. Has anyone found a fix besides spending hundreds/thousands of dollars on such an old system?

                               

                              thanks

                              • 12. Re: MFSYS25 Switch module problem
                                David_Intel

                                If the listed recommendations on this thread have not resolved this situation, I would strongly recommend contacting Intel Customer Support for proper follow up and resolution of your case.

                                • 13. Re: MFSYS25 Switch module problem
                                  KernelSoftware

                                  One of our customers just started having this same issue with this switch module.  The servers continue to run and still show their network connections as valid, but network traffic does not traverse the switch (cannot ping any IP address outside the compute module).  Also, workstations connected to the main switch, which is connected to the switch module, cannot access the console management module, which is also connected to the switch module.  The console reports this as a bad connector on the compute module.  However, a replacement compute module behaves the same way.  Removing, reconnecting, and restarting the compute module does not fix the issue; only removing power from the switch module fixes it temporarily.  The problem recurs randomly every 1 - 4 weeks.

                                  • 14. Re: MFSYS25 Switch module problem
                                    David_Intel

                                    How many switch modules are installed? If you have two switch modules, have you tried the recommendation posted earlier?

                                     

                                    From the CMM GUI, choose System | Switches | Advanced Configuration

                                    Mouse over any port and choose Port Configuration

                                    Select Port | 10G.XC | Admin Status | Down

                                    and Port | 10G.SC | Admin Status | Down

                                     

                                    Are there any entries in the Event Log for this issue?

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