3 Replies Latest reply on Dec 17, 2013 1:39 PM by sylvia_intel

    I5 2500k dead

    joaoameixa

      Hello, i have 1 2500k and have no idea why but he stoped working, pc won't boot , i tryed with another intel cpu and PC worked perfectly, cpu doesn't have any physical marks :S. It was purchased in january 2011, iI think it is still under warranty (3 years), my question is what i need to do for proceed for warranty ? I tryed to insert FPO and ATPO but i recieved that message - "The product number(s) you entered cannot be located in our records"

      Hope someone can help me

      Thanks

      edit: now i can confir my cpu with fpo and atpo number, what can i do now to proceed for warranty?