Very weird situation indeed. Maybe enabling AHCI in your BIOS will help Windows environment recognize. Mess around with that.
It is possible that your system has different storage/SATA controllers. You may want to review its documentation and test the Intel® SSD in different controllers or ports; usually Intel® controllers are the best option for compatibility. You may also update your BIOS and drivers.
Does it make a difference if you do a cold boot or just restart?
Thank you Davey and Joe for you recommendations. I'm no computer expert by any stretch, but I finally gave up on the cloning route and did a clean install of Windows 8 on the SSD. It seems to be working fine as far as I can tell. I also installed the Intel SSD toolbox and everything looks good there. I'm still working on making sure I have all the correct drivers installed according to Dell. Windows 8 was originally installed on the HDD when I received it, so I'm not sure I have to install them all again.
I checked the BIOS setting and the SATA mode was (and is) in AHCI mode during the original attempt to install the SSD. As far as I can ascertain in the device manager under IDE ATP/ATAPI controllers it shows Standard SATA AHCI Controller. The properties of the controller only show Microsoft as providing the driver. No manufacturer is specified. The storage controller is listed as Microsoft Storage Spaces Controller. Should I install an Intel SATA contoller?
I did both a cold boot and restart originally with no effect on seeing the drive in Windows. I chatted with Intel SSD support, but it wasn't much help. He recommended installing the SSD in a different machine, which I didn't really want to do. The Intel videos make it seem like a virtual plug and play to install an SSD. I guess there are always problems, but my Dell is brand new running up to date software.
Thanks again for the help.
I am sorry George; the first and last paragraphs seem to contradict each other. I am trying to understand if the drive is now working properly in your system.
When I mentioned about the different SATA controllers I was actually referring to the hardware components. Some motherboards have multiple SATA ports identified with different colors for the respective controllers.
Sorry for the long delay in responding. You can't log on from a mobile device without a code obtained from a computer.
The drive is now working properly as far as I can tell. I was initially trying to clone the HDD to the SSD, but as I said the SSD was never visible in windows. I eventually did a clean install of windows 8 on the SSD.
From my memory the motherboard has 5 SATA ports. I think one was white and the others black. I swapped the cables around but was never able to get the SSD visible. Anyway, it's ok now.
Thanks again for your help.
I also have a problem with my new Series 530 SSD. I'm designing a new embedded computer system which has the latest Gen 4 Intel i7 and have been using the Series 335 SSD. The Series 335 SSD works flawlessly, so I know that my SATA port and cables are all working. When I install the new Series 530 SSD into my system, the drive can be seen in the BIOS which I have set to AHCI. When I exit the BIOS, this drive is not recognized by Windows or any other program. I even tried to boot from the firmware download utility by using a bootable USB drive, but the drive still can't be seen. Is there another software driver that will allow me to connect to the Series 530 SSD?
Titan, hopefully you may be able to update the Intel® SSD firmware using a different system.
If this is not possible, would you please provide more information about your system?
System brand and model, operating system, BIOS vendor and chipset model if available.