4 Replies Latest reply on Feb 3, 2014 3:18 PM by execute5150

    hd4000 crashing

    execute5150

      Hi, i recently bough a brand new computer (each part separate) but it keeps crashing when i play or run any fullscreen app like youtube, 3d or gaming, i need to hard reset my computer by pressing the power button for like 5 seconds to be able to use it again.

      I ran some tests on memtest and prime95 and no errors showed up.

       

      i have a 550w psu that used to hold a gtx260 before the gpu died, now i'm using the hd4000

       

      here is my config

      http://gyazo.com/1d93694ce9fdfdec8080ad2ece8742cd.png

      DXDIAG: http://pastebin.com/4RXxrEis

       

      my bios is updated.

       

      thanks!

        • 1. Re: hd4000 crashing
          kevin_intel

          Hi execute5150,

           

          There are many troubleshooting steps I will provide but I am afraid that I need to check more information. It seems that I am having problems opening the dxdiag report from that link so, can you please copy and paste your dxdiag report here?

          • 2. Re: hd4000 crashing
            execute5150

            Sorry for the long waiting

             

            ------------------

            System Information

            ------------------

            Time of this report: 12/30/2013, 01:54:24

                   Machine name: VINNY-PC

               Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

                       Language: Portuguese (Regional Setting: Portuguese)

            System Manufacturer: To Be Filled By O.E.M.

                   System Model: To Be Filled By O.E.M.

                           BIOS: BIOS Date: 07/12/13 15:12:55 Ver: 04.06.05

                      Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

                         Memory: 8192MB RAM

            Available OS Memory: 7886MB RAM

                      Page File: 2626MB used, 13143MB available

                    Windows Dir: C:\Windows

                DirectX Version: DirectX 11

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

            System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                 DxDiag Version: 6.01.7601.17514 32bit Unicode

             

             

            ------------

            DxDiag Notes

            ------------

                  Display Tab 1: No problems found.

                    Sound Tab 1: No problems found.

                    Sound Tab 2: No problems found.

                      Input Tab: No problems found.

             

             

            --------------------

            DirectX Debug Levels

            --------------------

            Direct3D:    0/4 (retail)

            DirectDraw:  0/4 (retail)

            DirectInput: 0/5 (retail)

            DirectMusic: 0/5 (retail)

            DirectPlay:  0/9 (retail)

            DirectSound: 0/5 (retail)

            DirectShow:  0/6 (retail)

             

             

            ---------------

            Display Devices

            ---------------

                      Card name: Intel(R) HD Graphics 4000

                   Manufacturer: Intel Corporation

                      Chip type: Intel(R) HD Graphics Family

                       DAC type: Internal

                     Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09

                 Display Memory: 1760 MB

               Dedicated Memory: 256 MB

                  Shared Memory: 1504 MB

                   Current Mode: 1440 x 900 (32 bit) (60Hz)

                   Monitor Name: Generic PnP Monitor

                  Monitor Model: 912Vwa

                     Monitor Id: AOC1912

                    Native Mode: 1440 x 900(p) (59.887Hz)

                    Output Type: HD15

                    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

            Driver File Version: 9.17.0010.2857 (English)

                 Driver Version: 9.17.10.2857

                    DDI Version: 11

                   Driver Model: WDDM 1.1

              Driver Attributes: Final Retail

               Driver Date/Size: 9/17/2012 16:24:08, 12604928 bytes

                    WHQL Logo'd: Yes

                WHQL Date Stamp:

              Device Identifier: {D7B78E66-4222-11CF-D070-6821B7C2C435}

                      Vendor ID: 0x8086

                      Device ID: 0x0162

                      SubSys ID: 0x01621849

                    Revision ID: 0x0009

            Driver Strong Name: oem15.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2857:pci\ven_8086&dev_0162

                 Rank Of Driver: 00E02001

                    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

               Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   D3D9 Overlay: Supported

                        DXVA-HD: Supported

                   DDraw Status: Enabled

                     D3D Status: Enabled

                     AGP Status: Enabled

             

             

            -------------

            Sound Devices

            -------------

                        Description: Speakers (2- USB PnP Sound Device)

            Default Sound Playback: Yes

            Default Voice Playback: Yes

                        Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00

                    Manufacturer ID: 1

                         Product ID: 100

                               Type: WDM

                        Driver Name: CM10864.sys

                     Driver Version: 7.12.0008.2150 (English)

                  Driver Attributes: Final Retail

                        WHQL Logo'd: n/a

                      Date and Size: 1/16/2013 17:54:04, 1310720 bytes

                        Other Files:

                    Driver Provider: C-Media Inc.

                     HW Accel Level: Basic

                          Cap Flags: 0xF1F

                Min/Max Sample Rate: 100, 200000

            Static/Strm HW Mix Bufs: 1, 0

            Static/Strm HW 3D Bufs: 0, 0

                          HW Memory: 0

                   Voice Management: No

            EAX(tm) 2.0 Listen/Src: No, No

               I3DL2(tm) Listen/Src: No, No

            Sensaura(tm) ZoomFX(tm): No

             

             

                        Description: Speakers (Realtek High Definition Audio)

            Default Sound Playback: No

            Default Voice Playback: No

                        Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18497892&REV_1003

                    Manufacturer ID: 1

                         Product ID: 100

                               Type: WDM

                        Driver Name: RTKVHD64.sys

                     Driver Version: 6.00.0001.6559 (English)

                  Driver Attributes: Final Retail

                        WHQL Logo'd: Yes

                      Date and Size: 1/31/2012 19:14:04, 4739304 bytes

                        Other Files:

                    Driver Provider: Realtek Semiconductor Corp.

                     HW Accel Level: Basic

                          Cap Flags: 0xF1F

                Min/Max Sample Rate: 100, 200000

            Static/Strm HW Mix Bufs: 1, 0

            Static/Strm HW 3D Bufs: 0, 0

                          HW Memory: 0

                   Voice Management: No

            EAX(tm) 2.0 Listen/Src: No, No

               I3DL2(tm) Listen/Src: No, No

            Sensaura(tm) ZoomFX(tm): No

             

             

            ---------------------

            Sound Capture Devices

            ---------------------

                        Description: Microphone (2- USB PnP Sound Device)

              Default Sound Capture: Yes

              Default Voice Capture: Yes

                        Driver Name: CM10864.sys

                     Driver Version: 7.12.0008.2150 (English)

                  Driver Attributes: Final Retail

                      Date and Size: 1/16/2013 17:54:04, 1310720 bytes

                          Cap Flags: 0x1

                       Format Flags: 0xFFFFF

             

             

                        Description: FrontMic (Realtek High Definition Audio)

              Default Sound Capture: No

              Default Voice Capture: No

                        Driver Name: RTKVHD64.sys

                     Driver Version: 6.00.0001.6559 (English)

                  Driver Attributes: Final Retail

                      Date and Size: 1/31/2012 19:14:04, 4739304 bytes

                          Cap Flags: 0x1

                       Format Flags: 0xFFFFF

             

             

            -------------------

            DirectInput Devices

            -------------------

                  Device Name: Mouse

                     Attached: 1

                Controller ID: n/a

            Vendor/Product ID: n/a

                    FF Driver: n/a

             

             

                  Device Name: Keyboard

                     Attached: 1

                Controller ID: n/a

            Vendor/Product ID: n/a

                    FF Driver: n/a

             

             

                  Device Name: XBOX 360 For Windows (Controller)

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x045E, 0x028E

                    FF Driver: n/a

             

             

                  Device Name: USB Keyboard

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x046D, 0xC31C

                    FF Driver: n/a

             

             

                  Device Name: USB Keyboard

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x046D, 0xC31C

                    FF Driver: n/a

             

             

                  Device Name: USB Keyboard

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x046D, 0xC31C

                    FF Driver: n/a

             

             

                  Device Name: Wacom Tablet

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x056A, 0x00DE

                    FF Driver: n/a

             

             

                  Device Name: Wacom Tablet

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x056A, 0x00DE

                    FF Driver: n/a

             

             

                  Device Name: Wacom Tablet

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x056A, 0x00DE

                    FF Driver: n/a

             

             

                  Device Name: C-Media USB Headphone Set 

                     Attached: 1

                Controller ID: 0x0

            Vendor/Product ID: 0x0D8C, 0x000C

                    FF Driver: n/a

             

             

            Poll w/ Interrupt: No

             

             

            -----------

            USB Devices

            -----------

            + USB Root Hub

            | Vendor/Product ID: 0x8086, 0x1E26

            | Matching Device ID: usb\root_hub20

            | Service: usbhub

            |

            +-+ Generic USB Hub

            | | Vendor/Product ID: 0x8087, 0x0024

            | | Location: Port_#0001.Hub_#0002

            | | Matching Device ID: usb\class_09

            | | Service: usbhub

            | |

            | +-+ Wacom Tablet

            | | | Vendor/Product ID: 0x056A, 0x00DE

            | | | Location: Port_#0005.Hub_#0004

            | | | Matching Device ID: usb\vid_056a&pid_00de

            | | | Upper Filters: hidkmdf

            | | | Service: WacHidRouter

            | | |

            | | +-+ HID-compliant device

            | | | | Vendor/Product ID: 0x056A, 0x00DE

            | | | | Matching Device ID: hid_device

            | | | |

            | | +-+ HID-compliant device

            | | | | Vendor/Product ID: 0x056A, 0x00DE

            | | | | Matching Device ID: hid_device

            | | | |

            | | +-+ HID-compliant device

            | | | | Vendor/Product ID: 0x056A, 0x00DE

            | | | | Matching Device ID: hid_device

            | | | |

            | | +-+ Wacom Router Mouse

            | | | | Vendor/Product ID: 0x056A, 0x00DE

            | | | | Matching Device ID: hid\vid_056a&pid_00de&col01

            | | | | Upper Filters: wacomrouterfilter

            | | | | Service: mouhid

             

             

            ----------------

            Gameport Devices

            ----------------

             

             

            ------------

            PS/2 Devices

            ------------

            + HID Keyboard Device

            | Vendor/Product ID: 0x046D, 0xC31C

            | Matching Device ID: hid_device_system_keyboard

            | Service: kbdhid

            |

            + Terminal Server Keyboard Driver

            | Matching Device ID: root\rdp_kbd

            | Upper Filters: kbdclass

            | Service: TermDD

            |

            + HID-compliant mouse

            | Vendor/Product ID: 0x1AF3, 0x0001

            | Matching Device ID: hid_device_system_mouse

            | Service: mouhid

            |

            + Terminal Server Mouse Driver

            | Matching Device ID: root\rdp_mou

            | Upper Filters: mouclass

            | Service: TermDD

             

             

            ------------------------

            Disk & DVD/CD-ROM Drives

            ------------------------

                  Drive: C:

            Free Space: 643.5 GB

            Total Space: 953.8 GB

            File System: NTFS

                  Model: ST31000524AS ATA Device

             

             

            --------------

            System Devices

            --------------

                 Name: High Definition Audio Controller

            Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_78921849&REV_04\3&11583659&0&D8

               Driver: n/a

             

             

                 Name: Realtek PCIe GBE Family Controller

            Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_06\4&C7A4F95&0&00E5

               Driver: n/a

             

             

                 Name: Intel(R) 82801 PCI Bridge - 244E

            Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E1849&REV_C4\3&11583659&0&E4

               Driver: n/a

             

             

                 Name: PCI standard PCI-to-PCI bridge

            Device ID: PCI\VEN_8086&DEV_1E1A&SUBSYS_1E1A1849&REV_C4\3&11583659&0&E5

               Driver: n/a

             

             

                 Name: PCI standard ISA bridge

            Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_1E441849&REV_04\3&11583659&0&F8

               Driver: n/a

             

             

                 Name: PCI standard PCI-to-PCI bridge

            Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_1E101849&REV_C4\3&11583659&0&E0

               Driver: n/a

             

             

                 Name: Intel(R) Management Engine Interface

            Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1E3A1849&REV_04\3&11583659&0&B0

               Driver: n/a

             

             

                 Name: Standard AHCI 1.0 Serial ATA Controller

            Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_1E021849&REV_04\3&11583659&0&FA

               Driver: n/a

             

             

                 Name: Intel(R) USB 3.0 eXtensible Host Controller

            Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_1E311849&REV_04\3&11583659&0&A0

               Driver: n/a

             

             

                 Name: Intel(R) HD Graphics 4000

            Device ID: PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09\3&11583659&0&10

               Driver: n/a

             

             

                 Name: Standard Enhanced PCI to USB Host Controller

            Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_1E2D1849&REV_04\3&11583659&0&D0

               Driver: n/a

             

             

                 Name: Standard Enhanced PCI to USB Host Controller

            Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_1E261849&REV_04\3&11583659&0&E8

               Driver: n/a

             

             

                 Name: PCI standard host CPU bridge

            Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_01501849&REV_09\3&11583659&0&00

               Driver: n/a

             

             

                 Name: SM Bus Controller

            Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_1E221849&REV_04\3&11583659&0&FB

               Driver: n/a

             

             

                 Name: PCI standard PCI-to-PCI bridge

            Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801849&REV_03\4&34524F1D&0&00E4

               Driver: n/a

             

             

            ------------------

            DirectShow Filters

            ------------------

             

             

            DirectShow Filters:

            WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

            WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

            WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

            MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

            Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

            WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

            WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

            Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

            Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

            DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

            Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514

            WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

            Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

            AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514

            VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514

            SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514

            Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000

            AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514

            StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514

            MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514

            MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514

            SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

            MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514

            Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

            SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514

            Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

            Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514

            MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514

            DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

            Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514

            Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

            ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514

            Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514

            MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514

            Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514

            Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514

            Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514

            VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

            WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

            VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

            File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

            iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

            iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

            DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514

            Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514

            AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514

            RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

            Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

            WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

            MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514

            DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

            SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

            Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

            MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

            Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

            StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514

            Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

            Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514

            AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514

            AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514

            Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

            MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

            Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

            File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514

            Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

            StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514

            AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

            Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514

            File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514

            File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514

            Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

            BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514

            MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

             

             

            WDM Streaming Tee/Splitter Devices:

            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

             

             

            Video Compressors:

            WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

            WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

            MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

            DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

            MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514

            Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

            RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

             

             

            Audio Compressors:

            WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

            WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

            IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

            PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

            Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

            GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514

            CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514

            CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514

            MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

             

             

            Audio Capture Sources:

            Microphone (2- USB PnP Sound De,0x00200000,0,0,qcap.dll,6.06.7601.17514

            FrontMic (Realtek High Definiti,0x00200000,0,0,qcap.dll,6.06.7601.17514

             

             

            PBDA CP Filters:

            PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514

            PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

            PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

             

             

            Midi Renderers:

            Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514

            Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

             

             

            WDM Streaming Capture Devices:

            Realtek HD Audio Front Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            USB PnP Sound Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

             

             

            WDM Streaming Rendering Devices:

            Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

            USB PnP Sound Device,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

             

             

            BDA Network Providers:

            Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

             

             

            Multi-Instance Capable VBI Codecs:

            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

             

             

            BDA Transport Information Renderers:

            BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514

            MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

             

             

            BDA CP/CA Filters:

            Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514

            Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514

            PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514

            XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

             

             

            WDM Streaming Communication Transforms:

            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

             

             

            Audio Renderers:

            Speakers (2- USB PnP Sound Devi,0x00200000,1,0,quartz.dll,6.06.7601.17514

            Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514

            Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514

            DirectSound: Speakers (2- USB PnP Sound Device),0x00200000,1,0,quartz.dll,6.06.7601.17514

            DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514

            Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17514

             

             

            ---------------

            EVR Power Information

            ---------------

            Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

              Quality Flags: 2576

                Enabled:

                Force throttling

                Allow half deinterlace

                Allow scaling

                Decode Power Usage: 100

              Balanced Flags: 1424

                Enabled:

                Force throttling

                Allow batching

                Force half deinterlace

                Force scaling

                Decode Power Usage: 50

              PowerFlags: 1424

                Enabled:

                Force throttling

                Allow batching

                Force half deinterlace

                Force scaling

                Decode Power Usage: 0

            • 3. Re: hd4000 crashing
              kevin_intel

              Hi execute5150,

              Thanks for the information.

               

              Checking all this, it seems that the driver you have is too old by now. I first recommend you installing the latest driver for your graphics controller. You can download it at the following link:

              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

               

              Besides this step, I recommend you updating the Bios using the driver provided by the computer manufacture. Also you can test a different browser.

              • 4. Re: hd4000 crashing
                execute5150

                My bios is updated

                 

                i've tested a lot of different drivers and none of them seems to fix my problem

                 

                i only get crashes when i start to play a game, and i've seen plenty of posts with the same problem as me, without any solution like this one  Intel HD 4000 freezes my computer