I would like to escalate this matter to our engineering department, but I will need more information regarding your system configuration.
Please reply back with the following information:
Operating system version:
Is there any download link for your software? Any demo or trial version?
Please provide further steps to try to replicate your computer issue
Additionally, I will need the graphics report and DirectX* report.
Please copy-paste or attach the Graphics report generated within the Graphics User Interface. To access this report, please click on Start >> Control Panel >>Intel GMA driver >> information >> Save To File...
DirectX* report: click Start, click Run, type dxdiag in the Open box, and then click OK.
Thanks so much for looking, we weren't sure you guys would pay attention to us, being such niche software. I'm currently at work so I will have to provide you with most of these details later on however I can give you a few bits of info now.
MB: Gigabyte Z87M-D3H
CPU: Core i5 4430
OS: Windows 7 x64 (SP1 not currently installed)
You can find a download of the software here: http://www.hyperspin-fe.com/forum/downloads.php?do=cat&id=118
I will have to download and check the above file to make sure it includes the videos. Hyperspin can be quite complicated to setup so hopefully that package can demonstrate the issue without too much configuration on your part.
When you start it up you will see a wheel on the right with names of systems - with sub-wheels with the games. These are all read from XML databases contained in the install folder. The most important aspect of setting up a system on Hyperspin is that your XML database game names (like tetris for example) would also have to have artwork for things like the wheel, background, and video snap and they all have to have the exact same name.
Like I said, Ill download it and make sure I can replicate the problem easily and get back to you about it with the reports you also wanted.
Did the above information help? Have you downloaded the software yet? Sorry I haven't been able to check myself yet.
Edit: I downloaded and extracted the file I linked to earlier and you will have no problem. Just extract it and run hyperspin.exe and the issue is visible on the very first video.
Ive also just built a HTPC and am also a user of Hyperspin , looking at the forums on hyperspin there are almost 20 pages about this subject , hundreds of users in the same boat with this problem and it needs to be fixed !
I run a asus z97-deluxe (latest firmware) also tried it on a gigabyte h87m-d3h, intel i5 4670k, windows 64bit professional, 8gb crucial ballistic
All the mp4 videos are corrupt on it for some reason and its pointing to intel hd gpu on board as I use HDMI
Please please please sort this and you will make hundreds of people happy as they are having to buy additional graphics cards that do not have intel on them !!!