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Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345

CHarr10
Beginner
2,518 Views

Hi Intel,

Just want to bring an issue to your attention that a few users are having with the integrated GPU (HD4000/HD4600). I am a user of the Emulation related front-end Hyperspin and this plays video snaps that are in the mp4 format. The problem is that while these videos play fine outside Hyperspin, when in the program they are garbled multi-coloured messes. The programmer has told us that this is not the software and the problem possibly lies in Intel drivers. The software is written in Actionscript and uses a plugin for mp4 playback I believe.

http://cdn.instructables.com/F5Y/ZU1M/AFSEZBF8FN4/F5YZU1MAFSEZBF8FN4.LARGE.jpg http://cdn.instructables.com/F5Y/ZU1M/AFSEZBF8FN4/F5YZU1MAFSEZBF8FN4.LARGE.jpg

That's a picture of pretty much what it looks like but the corruption would take up the top third, and the rest would be green coloured. That is the problem we are having, it may relate to the fact that the videos are played in themes that can move them into different angles and spins in 3d space and things like that. Essentially like an old-school DVE machine for TV. Example: http://www.blackmagicdesign.com/media/362421/atem.jpg http://www.blackmagicdesign.com/media/362421/atem.jpg

There is a community out there that would very much appreciate your help looking into this.

http://www.hyperspin-fe.com/forum/showthread.php?22735-Hyperspin-Intel-HD4000-No-Videos http://www.hyperspin-fe.com/forum/showthread.php?22735-Hyperspin-Intel-HD4000-No-Videos

Edit: Ive also just noticed that my screen name is not showing up, my normal name is, How can I remove my name from appearing on my posts?

Regards,

Monyet

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13 Replies
Allan_J_Intel1
Employee
1,162 Views

Hi Monyet,

 

I would like to escalate this matter to our engineering department, but I will need more information regarding your system configuration.

Please reply back with the following information:

Motherboard model:

Processor model:

Operating system version:

Is there any download link for your software? Any demo or trial version?

Please provide further steps to try to replicate your computer issue

Additionally, I will need the graphics report and DirectX* report.

Please copy-paste or attach the Graphics report generated within the Graphics User Interface. To access this report, please click on Start >> Control Panel >>Intel GMA driver >> information >> Save To File...

http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

DirectX* report: click Start, click Run, type dxdiag in the Open box, and then click OK.

Thanks

Allan

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CHarr10
Beginner
1,162 Views

Hi Allan,

Thanks so much for looking, we weren't sure you guys would pay attention to us, being such niche software. I'm currently at work so I will have to provide you with most of these details later on however I can give you a few bits of info now.

MB: Gigabyte Z87M-D3H

CPU: Core i5 4430

OS: Windows 7 x64 (SP1 not currently installed)

You can find a download of the software here: http://www.hyperspin-fe.com/forum/downloads.php?do=cat&id=118 http://www.hyperspin-fe.com/forum/downloads.php?do=cat&id=118

I will have to download and check the above file to make sure it includes the videos. Hyperspin can be quite complicated to setup so hopefully that package can demonstrate the issue without too much configuration on your part.

When you start it up you will see a wheel on the right with names of systems - with sub-wheels with the games. These are all read from XML databases contained in the install folder. The most important aspect of setting up a system on Hyperspin is that your XML database game names (like tetris for example) would also have to have artwork for things like the wheel, background, and video snap and they all have to have the exact same name.

Like I said, Ill download it and make sure I can replicate the problem easily and get back to you about it with the reports you also wanted.

Edit:Files attached.

Thanks Again,

Monyet

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CHarr10
Beginner
1,162 Views

Hi Allan,

Did the above information help? Have you downloaded the software yet? Sorry I haven't been able to check myself yet.

Edit: I downloaded and extracted the file I linked to earlier and you will have no problem. Just extract it and run hyperspin.exe and the issue is visible on the very first video.

Regards,

Monyet

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Allan_J_Intel1
Employee
1,162 Views

Hi Monyet,

I am currently researching on this issue. As soon as I can, I will send you a message with my findings. Thank you for your patience and understanding.

Allan.

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CHarr10
Beginner
1,162 Views

Hi Allan,

Sorry to be annoying, but I was wondering how your research was going with this issue? Again, sorry for impatience, I very much appreciate the help.

 

Regards,

Monyet

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Allan_J_Intel1
Employee
1,162 Views

I am still waiting for information from engineering. I will post information as soon as I receive any feedback.

Allan.

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CHarr10
Beginner
1,162 Views

Hi Allan,

Just a little bump to check if any progress has been made or if the engineering team are considering this issue before the release of the next driver? Any news would be great.

Monyet.

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Allan_J_Intel1
Employee
1,162 Views

Thank you for your patience and understanding, I will post information as soon as I receive any feedback.

 

Allan

 

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CHarr10
Beginner
1,162 Views

Hi Allan,

Well another month has passed and nothing further has been mentioned, could you please have another look into this matter or try to gleam some information from the engineering team?

Monyet.

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Allan_J_Intel1
Employee
1,162 Views

I am still waiting for information, I will post as soon as I receive any feedback. Thank you for your patience and understanding

Allan.

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rbrea1
Beginner
1,162 Views

Hi

Ive also just built a HTPC and am also a user of Hyperspin , looking at the forums on hyperspin there are almost 20 pages about this subject , hundreds of users in the same boat with this problem and it needs to be fixed !

I run a asus z97-deluxe (latest firmware) also tried it on a gigabyte h87m-d3h, intel i5 4670k, windows 64bit professional, 8gb crucial ballistic

All the mp4 videos are corrupt on it for some reason and its pointing to intel hd gpu on board as I use HDMI

Please please please sort this and you will make hundreds of people happy as they are having to buy additional graphics cards that do not have intel on them !!!

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ECamp4
Beginner
1,162 Views

I am having the same problem with MP4 videos in Hyperspin not playing properly and instead being a garbled mess. I have the Intel i7 4770T with Intel HD Graphics 4600.

allan_intel above was about as helpful as a chocolate teapot.

Any suggestions or fix to this issue? Thanks

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Allan_J_Intel1
Employee
1,162 Views
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