1 Reply Latest reply on Dec 3, 2013 7:05 AM by kevin_intel

    Problem with Intel HD 4000

    farah

      Hi everyone, I have a big issue with my graphic card and would like to explain my case, it is highly appreciated if you help.

       

      My system specification: ASUS VIVOBOOK S200E,  4GB RAM, Intel HD4000 (Latest Driver) , Windows 8.1 ( all updates done) , Interl I3 processor.

       

      Only when I use Microsoft office word,( no matter what version 2007 or 2010 ) when i scroll down or up suddenly a series of lines ( horizontal lines ) appear on the screen, even the text disappears and I should zoom out or in in order to make texts appear. The lines all disappear when i play with scroll up and down again.

      I suspect to the graphic card because, after fully uninstalling the latest version of Intel HD 4000 driver, my system graphic runs on Microsoft Basic Display Adapter. While the system is running on this driver I have no problem at all; and when I install the latest Intel HD4000 Driver again i get the same problem.

      Is the problem coming from my graphic chip? or its just a software issue?