1 5 6 7 8 9 Previous Next 268 Replies Latest reply on Nov 10, 2015 7:41 AM by mikec_intel Go to original post
      • 90. Re: D54250WYK 'headless' issue?
        Lazze

        Hello

         

        Here's my answer, tell me if I can help you with more info.

         

        Might be good to know, I'm not using an Intel branded NUC but a Gigabyte Brix GB-BXi3-4010, but I guess it's the same hardware in them.

        I'm running Windows 8.1 standard, a fairly fresh install.

         

        • What versions of the remote software are you all using?
          TigerVNC 2.7.10
        • What networking configuration are you using - wired or wireless?
          Wired
        • Do you see any errors in Device Manager on anything at all?
          No errors
        • In Device Manager, how are the devices listed under both the Display Adapters and the Sound, Video, and Game Controllers categories? And what are the version numbers for each?
          Display adapters: Intel(R) HD Graphics Family (10.18.10.3643)
          Sound, video and game controllers: High Definition Audio Device (6.3.9600.16384), Intel(R) Display Audio (6.16.0.3137)
        • On the system where you have the viewer, how is that one hooked up to the display (HDMI or DisplayPort; with a dongle or not; directly or through a receiver, etc.)?
          Not sure which computer you mean but here's both:
          Client: DVI-D, directly
          Host: HDMI, directly
        • Does the behavior change based on the sequence of events:
          • Boot the NUC without a monitor attached; then access it from the remote system
            Booted in 1024x748 with picture in VNC but the Intel driver doesn't seem to load. Slow performance and the Intel Control Panel complaining about driver not supported or something like that. Once HDMI was connected the driver seemed to load correctly and resolution changed to 1920x1080 but VNC went black when HDMI was disconnected. (I believe this changed after installing the latest driver, it was black until I connected HDMI before.)
          • Boot the NUC with a monitor attached; then access it from the remote system; then remove the monitor from the NUC
            VNC went black.
        • 91. Re: D54250WYK 'headless' issue?
          lhill

          Hi Lazze,

           

          I just now set up a couple of NUC systems with TightVNC 2.7.10 (I think you meant that one, not Tiger VNC). And, it all works just fine when I boot up the client NUC without any monitor plugged in.

           

          What kind of system are you using for the host system to access your Brix remotely? Is it the same sort of device with the same Intel graphics driver?

           

          Lois


          • 92. Re: D54250WYK 'headless' issue?
            Lazze

            Hi

             

            Yeah I meant TightVNC, bit to quick there.

            I'm running Windows 8.1 Pro on an Intel i7 920 with a 660 GTX so no Intel driver on that system, TightVNC Viewer is 64 bit.

             

            Also, I'm running TightVNC (64bit) as a service with default configuration on my NUC if that might be of interest.

            • 93. Re: D54250WYK 'headless' issue?
              mgroen

              Lois,

               

              Still the same problem after the latest update.

               

              • What versions of the remote software are you all using?

              Teamviewer 9.0.29480

              • What networking configuration are you using - wired or wireless?

              Wired

              • What type of system are you using for the server system? (Is it also a NUC?)

              NUC D54250WYK

              • Do you see any errors in Device Manager on anything at all?

              No

              • In Device Manager, how are the devices listed under both the Display Adapters and the Sound, Video, and Game Controllers categories? And what are the version numbers for each?

              All the latest versions: Display adapter: Intel HD Graphics 5000 10.18.10.3643

              Realtek HD Audio: 6.0.1.7183

              Display audio: 6.16.0.3137

              • On the system where you have the viewer, how is that one hooked up to the display (HDMI or DisplayPort; with a dongle or not; directly or through a receiver, etc.)?

              The server is connected via a display port to HDMI cable connected to a receiver.

              • Does the behavior change based on the sequence of events:
                • Boot the NUC without a monitor attached (receiver stand-by); then access it from the remote system

              Wil connect but get the black screen with the windows start button visible like the picture posted earlier.

              When I turn on the receiver the screen gets back to normal (in Teamviewer)

                • Boot the NUC with a monitor attached; then access it from the remote system; then remove the monitor from the NUC

              When I turn of the receiver remote acces will keep working (unless I reboot), but I can not change the resolution anymore.

              Normally the resolution can be changes without a monitor attached.

               

              Also the installation program of the video driver tels you it is installing HD Graphics 4000 drivers, see screenshot!

               

              I hope there will be a solution soon!


              Marco

              • 94. Re: D54250WYK 'headless' issue?
                lonnielevi
                What version of the remote software are you all using?

                Host

                Splashtop Streamer 2.5.8.4 (Windows/NUC)

                 

                Client

                Splashtop 2 Remote 2.5.0.1 (iOS/iPhone)

                 

                 

                What networking configuration are you using - wired or wireless?

                LAN connection

                 

                Host

                Wired (Gigabit to NUC)

                 

                Client

                Wireless (.11n to iPhone)

                 

                 

                What type of system are you using for the server system? (Is it also a NUC?)

                D34010WYK

                 

                 

                Do you see any errors in Device Manager on anything at all?

                No errors

                 

                 

                In Device Manager, how are the devices listed under both the Display Adapters and the Sound, Video, and Game Controllers categories? And what are the version numbers for each?

                Display adapters

                -Intel HD Graphics Famiily (10.18.10.3643)

                 

                Sound, video and game controllers

                -High Definition Audio Device (6.3.9600.16384)

                -Intel(R) Display Audio (6.16.0.3137)

                 

                 

                On the two systems (host and client), how are they hooked up to the displays (HDMI or DisplayPort; with a dongle or not; directly or through a receiver, etc.)?

                Host

                -Direct connection from miniHDMI to HDMI on 720p TV

                 

                Client

                -iPhone App

                 

                 

                Does the behavior change based on the sequence of events:

                Boot the NUC without a monitor attached; then access it from the remote system

                NUC does not seem to boot without a display attached. The lights turn on and fan spins, but after waiting a few minutes with the display still unattached, it is unreachable by Splashtop. Even after attaching the display, the screen is black and the only way to get a picture is to restart the NUC.

                 

                Boot the NUC with a monitor attached; then access it from the remote system; then remove the monitor from the NUC

                NUC will allow Splashtop connection when display is connected. However, after removing the display, the client goes black.

                • 95. Re: D54250WYK 'headless' issue?
                  pmeckel

                  I did some testing and I think I was able to narrow down the problem. At least I think I know now why Intel thinks the problem is solved.

                   

                  Since the release of the latest driver (10.18.10.3643), the my NUC (D54250WYKH, Windows 8.1 64bit, Driver 10.18.10.3643) is now able to boot headless / with the HDMI attached display turned off. It certainly did not boot up properly before that driver update. If you connect to the NUC after a headless boot with Teamviewer (9.0.28223), it does work properly now, the remote screen is visible, no black screen. You can connect/disconnect the remote connection as often as you want. I guess this is what Intel has tested.

                   

                  However, if I turn on the display, connected via HDMI, and turn it off again and try another remote connection via Teamviewer, I once again only see the infamous black screen. The remote connection over Teamviewer only works when the display is on again. I guess that scenario was not tested by Intel.

                   

                  Ecexutive Summary: Remote connection to a headless NUC is working now through the new driver. But once a display connected to the NUC is switched on only once, a remote connection is now longer possible once it is switched off again. You only get the well known black screen.

                   

                  Hope that helps.

                   

                  Best regards

                  Peter

                  • 96. Re: D54250WYK 'headless' issue?
                    lhill

                    Hi pmeckel,

                     

                    We're testing both ways actually... just did it again with TightVNC:

                    - booted the NUC without a monitor - TightVNC viewer sees it

                    - booted the NUC connected to an AV receiver to monitor - turned off the AV receiver - Tight VNC still sees it; then unplugged the HDMI cable completely from the NUC and TightVNC still sees it.

                     

                    There's GOT to be something different, but still can't figure out what that might be.

                     

                     

                     


                    • 97. Re: D54250WYK 'headless' issue?
                      lhill

                      All,

                       

                      Based on an earlier post by mgroen, I'd like to have some of you look at how the graphics driver is getting installed. Mgroen says that in Device Manager, the graphics device appears as “Intel HD Graphics 5000”, yet during the installation of the driver, it showed as Intel HD Graphics 4000.

                       

                      gfx-install.jpg

                       

                       

                      If you are seeing the same sort of mis-match on your NUC, we’d like to get the following from you for analysis:

                       

                      • Msinfo32.nfo file
                      • Intel Graphics driver report
                      • Copy of all log files in C:\Intel\logs

                       

                      Thanks,

                       

                      Lois

                      • 98. Re: D54250WYK 'headless' issue?
                        pmeckel

                        I just reinstalled the driver to check. Mine says 5000 correctly.

                         

                        wZIEg.jpg

                        • 99. Re: D54250WYK 'headless' issue?
                          mgroen

                          After running the Intel Graphics driver report is says:

                           

                          Intel(R) HD Graphics 5000

                           

                          Report Date: Friday, June 20, 2014

                          Report Time [hh:mm:ss]: 6:27:40 AM

                          Driver Version: 10.18.10.3643

                          Operating System: Windows* 7 Ultimate(6.1.7601)

                          Default Language: English (United States)

                          Installed DirectX* Version: 11.0

                          Supported DirectX* Version: 11.0

                          Shader Version: 5.0

                          OpenGL* Version: 4.2

                          OpenCL* Version: 1.2

                          Physical Memory: 8120 MB

                          Processor: Intel(R) Core(TM) i5-4250U CPU @ 1.30GHz

                          Processor Speed: 1895 MHz

                          Vendor ID: 8086

                          Device ID: 0A26

                          Device Revision: 09

                           

                          * Processor Graphics Information *

                           

                          Processor Graphics in Use: Intel(R) HD Graphics 5000

                          Video BIOS: 2180.0

                          Current Resolution: 1280 x 720

                          • 100. Re: D54250WYK 'headless' issue?
                            lhill

                            Hi all,

                             

                            If you are seeing this problem and have already provided by system details, thank you. If you haven't already, I'd greatly appreciate it if you could fill out the checklist here: headless-issue-details.rtf

                             

                            Getting as much detail from as many failing system as we can will help us to reproduce this problem. Until we can, we just can't begin to debug what is still causing the problem. Thank you for your patience.

                             

                            Lois

                             


                            • 101. Re: D54250WYK 'headless' issue?
                              Jorg

                              Info about the ‘headless’ NUC


                              • NUC model: Intel NUC D34010WYK
                              • Windows version and bits (32-bit or 64-bit):64 bit
                              • Remote access software and version:Team Viewer 9.0.29327
                              • Networking - wired or wireless?Wired
                              • How is it connected to the display (HDMI or DisplayPort; with a dongle or not; directly or through a receiver, etc.)? DVI->miniDP-dongle (Apple original).
                              • Was this a brand new OS installation?New installation.
                              • What other software is installed? uTorrent
                              • In Device Manager:
                                • Are there any errors on anything at all? No

                                • What is listed under both the Display Adapters and the Sound, Video, and Game Controllers categories? Display Adapters: Intel(R) HD Graphics Family . Sound Video and Game Controllers: Bluetooth Hands-free Audio, Realtek High Definition Audio.
                                • What are the version numbers for the devices in these categories? Display adapter: version 10.18.10.3621. Bluetooth: 6.5.1.2700. 6.0.1.7183.


                              Info about the system used to remotely access the ‘headless’ NUC


                              • PC make/model: Macbook Air
                              • Operating system version: 10.9.2
                              • Graphics make/model and driver version: Native Apple.
                              • Remote access software and version: Team Viewer 9.0.25963
                              • Networking - wired or wireless? WIFI.
                              • How is it connected to the display (HDMI or DisplayPort; with a dongle or not; directly or through a receiver, etc.)? Laptop



                              Remote access behavior:


                              Describe the behavior in these scenarios:


                              • Boot the Intel NUC without a monitor attached; then access it from the other system. Nuc boots. Teamviewer is able to connect, but screen is black with only the Windows button showing. Moving the cursor around makes random pieces of the screen appear, but it ends up looking garbled.
                              • Boot the Intel NUC with a monitor attached; then access it from the other system; then unplug the monitor from the NUC. Nothing happens. Screen stays normal and is perfectly usable:)


                              Does this issue happen on a clean OS, where the only thing installed is the system drivers and ONLY the remote access software? Don't know.

                               


                              Provide copies of these items:

                               


                              From the NUC:

                              • Msinfo32.nfo file
                              • Intel Graphics driver report
                              • From the C:\Intel\logs folder, a copy of these log files: IntelGfx.log, IntelGFXCoin.log and IntelCCS.log

                              https://see.capture-app.com/share.html?uuid=91efd592-9ef3-4a2e-b338-1ba52566bcf3

                              • 102. Re: D54250WYK 'headless' issue?
                                Lazze

                                Don't know if it's any help but it works for me when my screen is turned off and when the power plug is disconnected, but stops immediately when HDMI disconnected. I have a Dell U2711.

                                 

                                I've also tested it from my laptop running Ubuntu 12.04 using SSVNC as client and it behave the same way as TightVNC as I described before.

                                • 103. Re: D54250WYK 'headless' issue?
                                  lhill

                                  Hi all,

                                   

                                  Since at least 4 NUC owners here on the community who report this problem still happens with the latest driver are using TeamViewer, I've been talking with TeamViewer support about the issue. Here's what they just responded with:

                                   

                                  A black screen can be caused if TeamViewer was incorrectly installed via RDP session, or there was and RDP session minimized during the connection. Could you please tell us in details what type of NUC, OS profile, and the TeamViewer installation method.?

                                   

                                  This sounds like a promising lead - can any of you check on this?

                                   

                                  Lois

                                  • 104. Re: D54250WYK 'headless' issue?
                                    Kapytanhook

                                    My Teamviewer was installed normally with a screen plugged in.

                                    I am getting the exact same problem as some of the other forum users where the start button shows and moving the cursor will reveal artifacts.

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