7 Replies Latest reply: Feb 27, 2014 9:39 AM by kevin_intel RSS

Display driver stopped responding and has "successfully" recovered

J0 Community Member
Currently Being Moderated

My Intel(R) HD Graphics 4000 keeps having problems, if I do anything that puts strain on it (ie gaming or even a screensaver) it stops working, my screen goes black for a few seconds, and I have these pixel-like dots around my screen as well as displaying Display driver stopped responding and has "successfully" recovered, I realized my NIVIDA GeForce GT 640M was not set as the global driver for my games, I set it as such and had no problems for awhile, recently though a game slipped past these settings (for reasons unknown) and the problems started up again. It does not matter if I restart as long as I have the Intel driver activated I have these problems, if I disable it however these problems stop. I have tried updating all my drivers and my .NET Framework and it does not help. It usually last from anywhere to the one time to a week, I can not tell why it stops other then leaving my computer off for days but I need a more permanent fix, I am afraid it might be hardware related but I want to exhaust all my options before taking it in to have it opened up.



 

 

 

My Dxdiag is as follows:  Machine name: J_MOORE Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532) Language: English (Regional Setting: English) System Manufacturer: SAMSUNG ELECTRONICS CO., LTD. System Model: 700Z3C/700Z5C BIOS: Phoenix BIOS SC-T v2.2 P06ABJ Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz Memory: 8192MB RAM Available OS Memory: 7894MB RAM Page File: 2585MB used, 13199MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled -


DxDiag Notes -


Display Tab 1: No problems found. Sound Tab 1: The file RTKVHD64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Input Tab: No problems found. -


Display Devices

-


          Card name: Intel(R) HD Graphics 4000

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics Family

           DAC type: Internal

         Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C0D5144D&REV_09

     Display Memory: 4043 MB

   Dedicated Memory: 971 MB

      Shared Memory: 3072 MB

       Current Mode: 1600 x 900 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: SEC0007

        Native Mode: 1600 x 900(p) (60.115Hz)

        Output Type: Internal

        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3345 (English)

     Driver Version: 10.18.10.3345

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 10/28/2013 14:06:34, 12151296 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B78E66-4226-11CF-937B-D8E0B4C2C435}

          Vendor ID: 0x10DE

          Device ID: 0x0FD2

          SubSys ID: 0xC0D5144D

        Revision ID: 0x00A1

Driver Strong Name: oem38.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10.3345:pci\ven_8086&dev_0166

     Rank Of Driver: 00E62001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled -


Disk & DVD/CD-ROM Drives -


Drive: C: Free Space: 617.5 GB Total Space: 953.8 GB File System: NTFS Model: TOSHIBA MQ01ABD100 Drive: F: Free Space: 7.6 GB Total Space: 7.6 GB File System: NTFS Model: SanDisk SSD i100 8GB Drive: D: Model: MATSHITA DVD-RAM UJ8A7AS Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:19:21, 147456 bytes -


System Devices -


Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&amp;DEV_1E3A&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;B0 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 Device ID: PCI\VEN_8086&amp;DEV_1E22&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;FB Driver: n/a Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller Device ID: PCI\VEN_8086&amp;DEV_1E03&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;FA Driver: C:\Windows\system32\DRIVERS\iaStor.sys, 11.00.0000.1032 (English), 11/29/2011 18:40:32, 568600 bytes Name: PCI standard host CPU bridge Device ID: PCI\VEN_8086&amp;DEV_0154&amp;SUBSYS_C0D5144D&amp;REV_09\3&amp;11583659&amp;0&amp;00 Driver: n/a Name: Realtek PCIe GBE Family Controller #3 Device ID: PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_C0D5144D&amp;REV_06\4&amp;A019EE6&amp;0&amp;00E3 Driver: n/a Name: Intel(R) USB 3.0 eXtensible Host Controller Device ID: PCI\VEN_8086&amp;DEV_1E31&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;A0 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&amp;DEV_1E20&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;D8 Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 05:43:43, 122368 bytes Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_8086&amp;DEV_0151&amp;SUBSYS_C0D5144D&amp;REV_09\3&amp;11583659&amp;0&amp;08 Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:33:48, 184704 bytes Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D Device ID: PCI\VEN_8086&amp;DEV_1E2D&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;D0 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16 Device ID: PCI\VEN_8086&amp;DEV_1E16&amp;SUBSYS_C0D5144D&amp;REV_C4\3&amp;11583659&amp;0&amp;E3 Driver: n/a Name: Intel(R) Centrino(R) Advanced-N 6235 #2 Device ID: PCI\VEN_8086&amp;DEV_088E&amp;SUBSYS_40608086&amp;REV_24\4&amp;286B1FB1&amp;0&amp;00E0 Driver: C:\Windows\system32\DRIVERS\NETwsw00.sys, 15.09.0001.0002 (English), 8/22/2013 15:10:38, 11520512 bytes Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/13/2009 19:07:21, 24576 bytes Name: NVIDIA GeForce GT 640M Device ID: PCI\VEN_10DE&amp;DEV_0FD2&amp;SUBSYS_C0D5144D&amp;REV_A1\4&amp;3FDE80B&amp;0&amp;0008 Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 9.18.0013.3182 (English), 11/14/2013 06:58:00, 250144 bytes Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 11/14/2013 06:58:10, 1156160 bytes Driver: C:\Windows\System32\DriverStore\FileRepository\nvsmn.inf_amd64_neutral_78d6cfcb493d4777\NvCplSetupInt.exe, 1.00.0001.0000 (English), 11/14/2013 06:58:06, 74338088 bytes Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\Nvd3d9wrap.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:07, 324128 bytes Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 11/14/2013 06:58:09, 13088 bytes Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\nvdxgiwrap.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:10, 226296 bytes Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\Nvd3d9wrapx.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:07, 366400 bytes Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\detoured.dll, 11/14/2013 06:58:09, 13088 bytes Driver: C:\Program Files\NVIDIA Corporation\coprocmanager\nvdxgiwrapx.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:10, 265960 bytes Driver: C:\Program Files\NVIDIA Corporation\license.txt, 5/12/2013 16:42:27, 21898 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe, 1.01.5045.34391 (English), 11/14/2013 06:58:00, 842016 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe, 6.14.0013.3182 (English), 11/14/2013 06:58:09, 217888 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf, 11/14/2013 06:58:10, 48843 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe, 8.17.0013.3182 (English), 11/14/2013 06:58:10, 326944 bytes Driver: C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:12, 539424 bytes Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL.dll, 1.00.0000.0000 (English), 11/14/2013 06:58:17, 53024 bytes Driver: C:\Program Files\NVIDIA Corporation\OpenCL\OpenCL64.dll, 1.00.0000.0000 (English), 11/14/2013 06:58:17, 61216 bytes Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 9.18.0013.3182 (English), 11/14/2013 06:58:12, 12613408 bytes Driver: C:\Windows\system32\DRIVERS\nvpciflt.sys, 9.18.0013.3182 (English), 11/14/2013 06:58:16, 32544 bytes Driver: C:\Windows\system32\NvFBC64.dll, 6.14.0013.3182 (English), 11/14/2013 06:58:10, 707360 bytes Driver: C:\Windows\system32\NvIFR64.dll, 6.14.0013.3182 (English), 11/14/2013 06:58:10, 657184 bytes Driver: C:\Windows\system32\NvIFROpenGL.dll, 11/14/2013 06:58:10, 357152 bytes Driver: C:\Windows\system32\nvEncodeAPI64.dll, 6.14.0013.3182 (English), 11/14/2013 06:58:10, 479520 bytes Driver: C:\Windows\system32\nvapi64.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:01, 3069608 bytes Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:02, 25257248 bytes Driver: C:\Windows\system32\nvcuda.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:06, 11600432 bytes Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:07, 3125024 bytes Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:07, 3132704 bytes Driver: C:\Windows\system32\nvd3dumx.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:09, 18208624 bytes Driver: C:\Windows\system32\nvinfo.pb, 11/14/2013 06:58:11, 23754 bytes Driver: C:\Windows\system32\nvinitx.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:11, 168616 bytes Driver: C:\Windows\system32\nvoglshim64.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:12, 317472 bytes Driver: C:\Windows\system32\nvoglv64.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:13, 30361888 bytes Driver: C:\Windows\system32\nvopencl.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:14, 11514624 bytes Driver: C:\Windows\system32\nvumdshimx.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:17, 1436528 bytes Driver: C:\Windows\system32\nvwgf2umx.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:17, 18293608 bytes Driver: C:\Windows\SysWow64\NvFBC.dll, 6.14.0013.3182 (English), 11/14/2013 06:58:10, 609568 bytes Driver: C:\Windows\SysWow64\NvIFR.dll, 6.14.0013.3182 (English), 11/14/2013 06:58:10, 562464 bytes Driver: C:\Windows\SysWow64\NvIFROpenGL.dll, 11/14/2013 06:58:10, 314656 bytes Driver: C:\Windows\SysWow64\nvEncodeAPI.dll, 6.14.0013.3182 (English), 11/14/2013 06:58:10, 405280 bytes Driver: C:\Windows\SysWow64\nvapi.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:01, 2697248 bytes Driver: C:\Windows\SysWow64\nvcompiler.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:02, 17560352 bytes Driver: C:\Windows\SysWow64\nvcuda.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:06, 9691888 bytes Driver: C:\Windows\SysWow64\nvcuvenc.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:07, 2747680 bytes Driver: C:\Windows\SysWow64\nvcuvid.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:07, 2947872 bytes Driver: C:\Windows\SysWow64\nvd3dum.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:07, 15218504 bytes Driver: C:\Windows\SysWow64\nvinit.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:11, 141336 bytes Driver: C:\Windows\SysWow64\nvoglshim32.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:12, 266984 bytes Driver: C:\Windows\SysWow64\nvoglv32.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:13, 22951200 bytes Driver: C:\Windows\SysWow64\nvopencl.dll, 8.17.0013.3182 (English), 11/14/2013 06:58:16, 9619872 bytes Driver: C:\Windows\SysWow64\nvumdshim.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:16, 1242400 bytes Driver: C:\Windows\SysWow64\nvwgf2um.dll, 9.18.0013.3182 (English), 11/14/2013 06:58:17, 15862272 bytes Driver: C:\Windows\system32\nvdispco6433182.dll, 2.00.0037.0004 (English), 11/14/2013 06:58:09, 1884448 bytes Driver: C:\Windows\system32\nvdispgenco6433182.dll, 2.00.0017.0002 (English), 11/14/2013 06:58:09, 1511712 bytes Name: Intel(R) HM76 Express Chipset LPC Controller - 1E59 Device ID: PCI\VEN_8086&amp;DEV_1E59&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;F8 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 Device ID: PCI\VEN_8086&amp;DEV_1E26&amp;SUBSYS_C0D5144D&amp;REV_04\3&amp;11583659&amp;0&amp;E8 Driver: n/a Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 Device ID: PCI\VEN_8086&amp;DEV_1E10&amp;SUBSYS_C0D5144D&amp;REV_C4\3&amp;11583659&amp;0&amp;E0 Driver: n/a Name: Intel(R) HD Graphics 4000 Device ID: PCI\VEN_8086&amp;DEV_0166&amp;SUBSYS_C0D5144D&amp;REV_09\3&amp;11583659&amp;0&amp;10 Driver: n/a    Also when it displays the display driver notification it tells me for Windows 8(R), despite it being Windows 7, this may be due to the fact that the model was originally Windows 8 but was rolled back to Windows 7 Ultimate by the previous owner.</p></body>

 

EDIT: Was able to get a Dxdiag with display driver enabled

 

Message was edited by: Josiah Moore

  • 1. Re: Display driver stopped responding and has "successfully" recovered
    kevin_intel Community Member
    Currently Being Moderated

    Hi J0,

     

    Based on your information I would recommend you doing some steps:

    1. Do a power cycle by removing the battery form your computer and press and hold the power button for about 20 seconds.
    2. Update the bios in your system using the latest provided by the computer manufacturer.
    3. Test the system if possible without the NVIDIA graphics card to discard an possible hardware issue with 3rd party components.
  • 2. Re: Display driver stopped responding and has "successfully" recovered
    J0 Community Member
    Currently Being Moderated

    It was my BIOS, thank you very much!

  • 4. Re: Display driver stopped responding and has "successfully" recovered
    Rama Community Member
    Currently Being Moderated

    Getting the below error:

     

     

    Tried installing drivers from the below link:

     

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng

     

    When trying to install from the above link, getting an error as :

     

     

     

    Can you please help?

  • 5. Re: Display driver stopped responding and has "successfully" recovered
    kevin_intel Community Member
    Currently Being Moderated

    Rama,I would like to provide the graphics driver for your system but I am afraid to say that I do not know what is the controller in your system. Can you please post your dxdiag report here?

     

    How to get it?

    Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

  • 6. Re: Display driver stopped responding and has "successfully" recovered
    Rama Community Member
    Currently Being Moderated

    Hi Kevin,

     

    Please find dxdiag report

    ------------------
    System Information
    ------------------
    Time of this report: 2/26/2014, 16:12:33
           Machine name: GANGADHAR-PC
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
           System Model: Inspiron 1545                  
                   BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
              Processor: Intel(R) Core(TM)2 Duo CPU     T6500  @ 2.10GHz (2 CPUs), ~2.1GHz
                 Memory: 2048MB RAM
    Available OS Memory: 2010MB RAM
              Page File: 1712MB used, 2308MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
           Manufacturer: Intel Corporation
              Chip type: Mobile Intel(R) 4 Series Express Chipset Family
               DAC type: Internal
             Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07
         Display Memory: 781 MB
       Dedicated Memory: 32 MB
          Shared Memory: 749 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: LGD6E01
            Native Mode: 1366 x 768(p) (59.973Hz)
            Output Type: Internal
            Driver Name: igdumd64.dll,igd10umd64.dll
    Driver File Version: 8.15.0010.1749 (English)
         Driver Version: 8.15.10.1749
            DDI Version: 10
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 7/14/2009 07:11:07, 5437952 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B78E66-6902-11CF-4D75-A022A7C2C535}
              Vendor ID: 0x8086
              Device ID: 0x2A42
              SubSys ID: 0x02AA1028
            Revision ID: 0x0007
    Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42
         Rank Of Driver: 00EC2001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------
    Sound Devices
    -------------
                Description: Speakers (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_102802AA&REV_1003
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 7/14/2009 05:37:00, 350208 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (High Definition Audio Device)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7600.16385 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/14/2009 05:37:00, 350208 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a

          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52F
            FF Driver: n/a

          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52F
            FF Driver: n/a

          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52F
            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2936
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x413C, 0x8161
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + PS/2 Compatible Mouse
    | Matching Device ID: *pnp0f13
    | Service: i8042prt
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC52F
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x413C, 0x8162
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
    Free Space: 17.7 GB
    Total Space: 39.9 GB
    File System: NTFS
          Model: WDC WD2500BEVT-75ZCT2 ATA Device

          Drive: G:
    Free Space: 82.9 GB
    Total Space: 99.0 GB
    File System: NTFS
          Model: WDC WD2500BEVT-75ZCT2 ATA Device

          Drive: H:
    Free Space: 39.8 GB
    Total Space: 99.5 GB
    File System: NTFS
          Model: WDC WD2500BEVT-75ZCT2 ATA Device

    --------------
    System Devices
    --------------
         Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&E0
       Driver: n/a

         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
    Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&E9
       Driver: n/a

         Name: Intel(R) WiFi Link 5100 AGN
    Device ID: PCI\VEN_8086&DEV_4232&SUBSYS_13218086&REV_00\4&1B317842&0&00E1
       Driver: n/a

         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&D8
       Driver: n/a

         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
    Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&E8
       Driver: n/a

         Name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    Device ID: PCI\VEN_8086&DEV_2A43&SUBSYS_02AA1028&REV_07\3&18D45AA6&0&11
       Driver: n/a

         Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&D7
       Driver: n/a

         Name: Intel(R) ICH9 Family SMBus Controller - 2930
    Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&FB
       Driver: n/a

         Name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
    Device ID: PCI\VEN_8086&DEV_2A42&SUBSYS_02AA1028&REV_07\3&18D45AA6&0&10
       Driver: n/a

         Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&EF
       Driver: n/a

         Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&FA
       Driver: n/a

         Name: Mobile Intel(R) 4 Series Chipset Processor to DRAM Controller - 2A40
    Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_02AA1028&REV_07\3&18D45AA6&0&00
       Driver: n/a

         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
    Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&D2
       Driver: n/a

         Name: Intel(R) ICH9M LPC Interface Controller - 2919
    Device ID: PCI\VEN_8086&DEV_2919&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&F8
       Driver: n/a

         Name: Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&E4
       Driver: n/a

         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
    Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&D1
       Driver: n/a

         Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_02AA1028&REV_93\3&18D45AA6&0&F0
       Driver: n/a

         Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944
    Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&E2
       Driver: n/a

         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
    Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&D0
       Driver: n/a

         Name: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
    Device ID: PCI\VEN_11AB&DEV_4354&SUBSYS_02AA1028&REV_13\4&2AC8D8A2&0&00E2
       Driver: n/a

         Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
    Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&E1
       Driver: n/a

         Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
    Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02AA1028&REV_03\3&18D45AA6&0&EA
       Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    Nero Audible Decoder,0x00200000,1,1,NeAudible.ax,4.11.0003.0007
    Nero Subpicture Decoder,0x00400000,1,1,NeSubpicture.ax,4.11.0003.0007
    Nero Scene Detector 2,0x00200000,2,0,NeSceneDetector.ax,4.11.0003.0007
    Nero Stream Buffer Sink,0x00200000,0,0,NeSBE.ax,4.11.0003.0007
    Nero Subtitle,0x00200000,1,1,NeSubtitle.ax,4.11.0003.0007
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16385
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16385
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Nero Resize,0x00400000,1,1,NeResize.ax,4.11.0003.0007
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16385
    MPEG-2 PSI Reader Filter,0x00200000,0,0,Mpeg2PsiReader.ax,1.00.0000.0004
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Nero AV Synchronizer,0x00200000,1,1,NeAVSync.ax,4.11.0003.0007
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    Nero Audio Stream Renderer,0x00200000,1,0,NeRender.ax,4.11.0003.0007
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Nero Digital AVC Audio Encoder,0x00200000,1,2,NeNDAud.ax,4.11.0003.0007
    Nero Digital AVC File Writer,0x00200000,1,0,NeNDMux.ax,4.11.0003.0007
    Nero Digital AVC Video Enc,0x00200000,1,2,NeNDVid.ax,4.11.0003.0007
    Nero Digital AVC Null Renderer,0x00200000,1,0,NeNDMux.ax,4.11.0003.0007
    Nero Digital AVC Muxer,0x00200000,2,1,NeNDMux.ax,4.11.0003.0007
    Nero QuickTime(tm) Video Decoder,0x00400000,1,1,NeQTDec.ax,4.11.0003.0007
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16385
    Nero Digital AVC Subpicture Enc,0x00200000,1,0,NeNDMux.ax,4.11.0003.0007
    Nero Format Converter,0x00200000,1,1,NeroFormatConv.ax,4.11.0003.0007
    Nero Overlay Mixer,0x00200000,1,1,NeOverlayMixer.ax,4.11.0003.0007
    Nero MP4 Splitter,0x00600000,1,1,NeMP4Splitter.ax,4.11.0003.0007
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    HighMAT and MPV Navigator Filter,0x00200000,0,3,HMNavigator.ax,4.11.0003.0007
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Nero Photo Source,0x00200000,0,1,NePhotoSource.ax,4.11.0003.0007
    Nero Video Analyzer,0x00200000,2,0,NeVideoAnalyzer.ax,4.11.0003.0007
    Nero ES Video Reader,0x00600000,0,1,NDParser.ax,4.11.0003.0007
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    MPEG-2 Stream Reader Filter,0x00200000,0,0,Mpeg2StreamReader.ax,1.04.0000.0000
    Nero Audio CD Filter,0x00200000,0,1,NeAudCD.ax,4.11.0003.0007
    Nero Video Renderer,0x00200000,1,0,NeVideoRenderer.ax,4.11.0003.0007
    Nero PresentationGraphics Decoder,0x00600000,2,1,NeBDGraphic.ax,4.11.0003.0007
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16385
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
    Nero InteractiveGraphics Decoder,0x00600000,1,1,NeBDGraphic.ax,4.11.0003.0007
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16385
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16385
    Nero Sound Processor,0x00200000,1,1,NeSoundProc.ax,4.11.0003.0007
    Nero Audio Sample Renderer,0x00200000,1,0,NeRender.ax,4.11.0003.0007
    Nero Vcd Navigator,0x00600000,0,2,NeVCD.ax,4.11.0003.0007
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Nero Mpeg2 Encoder,0x00200000,2,1,NeVCR.ax,4.11.0003.0007
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
    Nero Video Stream Renderer,0x00200000,1,0,NeRender.ax,4.11.0003.0007
    File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
    Nero FLV Splitter,0x00600000,1,1,NeFLVSplitter.ax,4.11.0003.0007
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
    Nero Stream Buffer Source,0x00200000,0,0,NeSBE.ax,4.11.0003.0007
    Nero PS Muxer,0x00200000,1,1,NePSMuxer.ax,4.11.0003.0007
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
    Nero Splitter,0x00600000,1,3,NeSplitter.ax,4.11.0003.0007
    Nero Deinterlace,0x00200000,1,1,NeDeinterlace.ax,4.11.0003.0007
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16385
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Nero File Source / Splitter,0x00600000,0,3,NeFSource.ax,4.11.0003.0007
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
    Nero Video Processor,0x00200000,1,1,NeroVideoProc.ax,4.11.0003.0007
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
    Nero Sound Switcher,0x00200000,1,1,NeSoundSwitch.ax,4.11.0003.0007
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
    Nero Audio CD Navigator,0x00200000,0,1,NeAudCD.ax,4.11.0003.0007
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
    Nero Thumbnail Decoder,0x00600000,1,1,NeBDThumbnail.ax,4.11.0003.0007
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
    Nero Scene Detector,0x00200000,1,0,NeSceneDetector.ax,4.11.0003.0007
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16385
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16385
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16385
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16385
    Nero File Source,0x00200000,0,1,NeFileSrc.ax,4.11.0003.0007
    Nero QuickTime(tm) Audio Decoder,0x00400000,1,1,NeQTDec.ax,4.11.0003.0007
    Nero File Source (Async.),0x00400000,0,1,NeFileSourceAsync.ax,4.11.0003.0007
    Nero Ogg Splitter,0x00400000,1,1,NeOggSplitter.ax,4.11.0003.0007
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    Nero Digital Parser,0x00600000,0,3,NDParser.ax,4.11.0003.0007
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16385
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16385
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16385
    Nero MP3 Encoder,0x00200000,1,1,NeMp3Encoder.ax,4.11.0003.0007
    Nero Frame Capture,0x00200000,1,1,NeCapture.ax,4.11.0003.0007
    Nero Video Sample Renderer,0x00200000,1,0,NeRender.ax,4.11.0003.0007
    HighMAT/MPV Navigator Client Filter,0x00200000,0,0,HMNavigator.ax,4.11.0003.0007
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Nero DV Splitter,0x00200000,1,2,NeDVSplitter.ax,4.11.0003.0007
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16385

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16385
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    PCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16385
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16385
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16385

    Audio Capture Sources:
    Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7600.16385

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16385

    WDM Streaming Capture Devices:
    HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
    Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    WDM Streaming Rendering Devices:
    HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

    Video Capture Sources:
    Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

    Audio Renderers:
    Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7600.16385
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16385
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16385
    DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16385

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0

     


  • 7. Re: Display driver stopped responding and has "successfully" recovered
    kevin_intel Community Member
    Currently Being Moderated

    Rama thanks for the information. Based on the report, I recommend you uninstalling the driver following the instructions in the link below:

    http://www.intel.com/support/graphics/sb/CS-034574.htm


    After uninstalling the current driver, please install the latest driver that can be downloaded at the following link:

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167

     

    If you get a notification/error message, that indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

    You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

    http://www.intel.com/support/graphics/sb/CS-033915.htm

     

    Here is the zip version of the video driver:

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22166

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