1 Reply Latest reply on Nov 21, 2013 12:27 PM by joe_intel

    Fingerprints and more, on new Intel Motherboard

    acajoom

      Hello, this is very serious and I really need your help, so if anyone from Intel is here and has the time to inform me with a reply I will really appreciate.

      All I want from you is to tell me that I am not crazy thinking that this motherboard is second hand although it was sold to me as new.

      I made an online purchase from a shop in Germany called computeruniverse.net actually this was the second time from them.

      I purchased an Intel Core i7-3770K Boxed, an Intel DQ77CP Sockel 1155, and all the rest that a pc needs in order to work.

      They have sent me a motherboard packaged in a very weird way and is full of fingerprints and wet areas, while the rest in the box are all good.

      As you can already understand I was shocked and like an idiot I started searching on forums if it has ever happened to anybody else.

      Some people were saying that a company (i.e., Intel) may pick up a unit (i.e., a motherboard) randomly every so, test it etc and might leave fingerprints etc.

      I do not think this is true, it sounds very childish to me, but I want to confirm as my head is just spinning right now from all this today.

      I can send you all my personal contact details including home address, phone number, etc, this is serious and not a joke.

      As I never buy second hand, actually I have made two (2) purchases of second hand hardware until today that I am 40 and that was for special reasons.

      I am not used to face a second hand hardware on my hands, and what I faced today that the package came shocked me.

       

      Please allow me to show you some pictures I took that I am trying to show what it looks like and I really need you to tell me if Intel would ever send such a product to the market. I uploaded 5 as it is the max here and the rest on a service and I will add links here. Unfortunately I didn't rush to take them early and the daylight passed so I am using flash in most of them. In any case, I believe it doesn't show so well but you can get an idea.

       

      There are wet areas on the backside, fingerprints on both sides, including, the cpu handler/arm, bridges, battery, external ports, even on the logo.

      There is also a yellow mark on the backside close to the processor area.

       

      I also have some more questions:

      Is the SHIELD PAK supposed to be closed ? Should there be a security sticker that gets riped when you open it ? In what I got today, there was no such thing, excpet one on the side that was not for security reasons but some information and looked re-used.

      The wetness of the motherboard has also left marks on the inside of this plastic/nylon SHEILD PAK.

       

      I do not trust this motherboard to install the new i7-3770K as all diods look like they are in short-circuit.

      I am stuck and very very, I mean, very sad..

      please take a look at all the pictures in full size and give me your advice.

      Do I worry for no reason ? Have I gone crazy ?

       

      Again, I can send you all my information, anything you ask me, this is not a joke or similar.

      Thank you and sorry for my bad English, especially when my head is spinning.

      Have a nice day.

       

      Pictures I took:

      http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpg

       

      http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpg

      http://s16.postimg.org/dyo19w1p1/computeruniverse_problem_2.jpg

      http://s8.postimg.org/pxrerd26d/computeruniverse_problem_3.jpg

      http://s11.postimg.org/3r40u9ezn/computeruniverse_problem_4.jpg

      http://s24.postimg.org/xxrexrhbp/computeruniverse_problem_5.jpg

      http://s15.postimg.org/vx3oerqgb/computeruniverse_problem_6.jpg

      http://s13.postimg.org/suunkgsyv/computeruniverse_problem_7.jpg

      http://s23.postimg.org/pkmn5ofxn/computeruniverse_problem_8.jpg

      http://s22.postimg.org/rhmmpgytd/computeruniverse_problem_9.jpg

      http://s10.postimg.org/wqtqlh18p/computeruniverse_problem_10.jpg

      http://s16.postimg.org/rfz8hcx3p/computeruniverse_problem_11.jpg

      http://s21.postimg.org/40lzv4v7r/computeruniverse_problem_12.jpg

      http://s11.postimg.org/9xjpplu03/computeruniverse_problem_13.jpg

      http://s12.postimg.org/9fo22xiql/computeruniverse_problem_14.jpg

      http://s22.postimg.org/fvbpftq9t/computeruniverse_problem_15.jpg

      http://s24.postimg.org/6ikpz50mt/computeruniverse_problem_16.jpg

      http://s23.postimg.org/5u3lrakyz/computeruniverse_problem_back_full.jpg

      http://s22.postimg.org/soe24cmyp/computeruniverse_problem_front_full.jpg

      http://s13.postimg.org/ar5f51zfr/computeruniverse_problem_front_2.jpg
      http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpg

      http://s16.postimg.org/dyo19w1p1/computeruniverse_problem_2.jpg

      http://s8.postimg.org/pxrerd26d/computeruniverse_problem_3.jpg

      http://s11.postimg.org/3r40u9ezn/computeruniverse_problem_4.jpg

      http://s24.postimg.org/xxrexrhbp/computeruniverse_problem_5.jpg

      http://s15.postimg.org/vx3oerqgb/computeruniverse_problem_6.jpg

      http://s13.postimg.org/suunkgsyv/computeruniverse_problem_7.jpg

      http://s23.postimg.org/pkmn5ofxn/computeruniverse_problem_8.jpg

      http://s22.postimg.org/rhmmpgytd/computeruniverse_problem_9.jpg

      http://s10.postimg.org/wqtqlh18p/computeruniverse_problem_10.jpg

      http://s16.postimg.org/rfz8hcx3p/computeruniverse_problem_11.jpg

      http://s21.postimg.org/40lzv4v7r/computeruniverse_problem_12.jpg

      http://s11.postimg.org/9xjpplu03/computeruniverse_problem_13.jpg

      http://s12.postimg.org/9fo22xiql/computeruniverse_problem_14.jpg

      http://s22.postimg.org/fvbpftq9t/computeruniverse_problem_15.jpg

      http://s24.postimg.org/6ikpz50mt/computeruniverse_problem_16.jpg

      http://s23.postimg.org/5u3lrakyz/computeruniverse_problem_back_full.jpg

      http://s22.postimg.org/soe24cmyp/computeruniverse_problem_front_full.jpg

      http://s13.postimg.org/ar5f51zfr/computeruniverse_problem_front_2.jpg