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    Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345

    nic

      Greetings everyone!

       

      We have officially launched our latest driver supporting 3rd and 4th Generation Intel® Core™ Processors with Intel® HD/Iris™ Graphics for Microsoft* Windows 7, 8, & 8.1.  The version is 3345 and is available at the following locations.

       

      32-bit:  Download Center - Release notes here.

      64-bit:  Download Center - Release notes here.

      Also; Windows* 8/8.1 Graphics FAQ.

       

      Please provide only constructive feedback here.  Harassing comments, needless insults and personal attacks are not permitted, and will be promptly deleted.

       

      If there are issues that carried over from previous drivers that you are still experiencing, feel free to announce them again here.  However, we are all mostly aware of some of these, so I will list them here;

       

      NEW: The driver reports that you have support for DX11.2.  This is incorrect, you have support for DX11.1.

      CURRENT:

      • Users with 3rd party cards installed alongside Intel graphics are experiencing various degrees of Code 31 and Code 43 issues.  These are being actively investigated, and we are working with 3rd party vendors to resolve them.  The latest we are aware of is that AMD* drivers are force-unloading our drivers, resulting in various issues such as loss of multiple-displays, brightness controls, etc.
      • Users with only Intel graphics are experiencing various degrees of Code 31 and Code 43 issues.  These are being actively investigated, and we are working with Microsoft* to resolve them.
      • Users are having Display Audio failures either over an AV/R, or via a straight through connection to their audio enabled display.  For starters, you need to uninstall the 3316 or later driver from your system, and install the one we provide via the Intel Download Center links posted above.  When you receive a graphics driver automatically via Windows* Update, it does not include the Display Audio driver that is supposed to be packaged with it.  This can result in unstable audio errors.

       

      if I have missed any, it is not because we are not aware of them!  However, please feel free to remind me of them regardless.


       

      If you are having trouble with installing the driver, it can be for various reasons.  Most commonly, it is because your system currently has a driver that was installed by your OEM, and those drivers present various error messages to the effect of "this driver is not suitable for your computer because your OEM said so!".  If that is the case, you should follow the Manual Driver Installation instructions to install your driver (this is prefaced by downloading the .ZIP version of the driver from the links above).


       

      I ask that you preface the feedback with a bolded heading so that it will be easier to identify, example: Control Panel: It would be cool if X was added.  BUG: This application is now crashing and it didn't with the last driver!


      I also ask that you keep focused on this specific driver.  Any off-topic/off-driver/off-product comments will be promptly deleted!  If you have any issues with installing the driver, or are unable to get to the driver download pages linked above, please submit those comments in an original thread. Also, please do not message me directly about issues with the driver, keep them in this thread - I will check it daily.


      Thank you for your feedback and contributions!

      -Nic

        • 1. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
          rikirk

          Hello Nic.

           

          I was hoping v 3345  will fix my issue but it did not.

           

          I built a HTPC based on Gigabyte G.H81 AMO-UP mobo and Intel - i3-4340 HD4600 processor running on Win 8.1 Pro after update. The mobo has only one video out via HDMI which works fine with any computer monitor.

          When I connect the system to the main TV, a plasma Panasonic Viera, I get a scrambled image during and after booting, while it works fine when I access to the Bios utility. TV and HDMI cable work fine as well when connected with the previous system or my Surface Pro (HD4000).

           

          I spent a considerable amount of hours trying all the suitable drivers from Intel and Gigabyte and ask for support from both without success.

           

          Any advice on the matter is very appreciated.

           

          Regards,

           

          Riccardo

          • 2. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
            Gil.Goldshlager

            BUG:

            Hi again Nic, first thank you and your team for the driver update.

            I don't know if I should post this here again but the issues I got where having a black screen delay in a game unfortunately still remains in this driver version.

             

            Here are all the details again:

            Original posts:
            https://communities.intel.com/message/211065#211065
            https://communities.intel.com/message/211076#211076
            msinfo32 file:
            https://communities.intel.com/message/213345#213345
            Log/DxDiag files:
            https://communities.intel.com/message/211457#211457
            Others who confirms these issues in the Steam gaming community:
            https://communities.intel.com/message/212918#212918

            • 3. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
              Bokefas

              Hello,

              I have HP probook 4540s with

              Intel Core i5-3230M CPU 2.60

              ram 4gb

              OS: windows 8.1 Pro 64 Bits

              Graphics: -HD graphics 4000 and  AMD Radeon HD 7650M

               

              After w8.1 installation and 3316 drivers version:

              black screen,

              Catalyst control center(amd radeon):don't run but AMD radeon its ok on control panel.

              and HD 4000 crash on control panel with an code 43 error. Intel graphics control panel don't run.

               

              After install recent new drivers for HD graphics 4000, 3345 version:

              The same that 3316 drivers version:

              Catalyst control center(amd radeon):don't run but AMD radeon its ok on control panel.

              and HD 4000 crash on control panel with an code 43 error. Intel graphics control panel don't run.

              • 4. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                jncanches

                Hi Nic

                 

                I always have, even with the 3345 drivers, an HDMI audio loss when I switch off my TV or change HDMI source of my AV Receiver (also when my PC cames back from sleep S3).

                My PC finds no audio peripherals connected in all that cases. Very easy to reproduce.

                 

                Do you have an idea or do you want some more informations ?

                 

                Thank you

                • 5. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                  Billybumper

                  Is there a fix to the problem to Windows 8.1 crashing Intel HD Graphics 4000 driver yet? It seems that LOTS are people are effected yet nothing seems to be happening.

                  I have a Samsung Ultrabook 13.3” Series 5 Ultrabook (NP530U3C-A07AU,   and run an external Samsung Monitor and I can't use it because the graphics driver has come up with a error code 43 by the laptop.

                  I've tried downloading the latest drivers and it doesn't work.

                  I've tried uninstalling and reinstalling ad that doesn't work either...

                   

                  any ideas?

                  • 6. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                    vsslo

                    On my hardware (the motherboard Intel DZ77GA-70K, the processor Intel 3770K and the AMD card HD6450) the combination of the Intel driver 3116 and the AMD stable Catalyst driver 13.9 or the automatic September AMD driver produced black screen and malfunctioning of the 3316 driver. I checked the combination of the  Intel 3345 driver and the AMD stable Catalyst 13.9  both for the case when the Intel graphics serves as primary,  and for the case when the AMD card acts as primary. In both cases, the combination worked flawlessly. So I can safely say that the issue with the driver 3316 has been completely resolved for my hardware. Sorry to hear that for some of the others this has not been the case.

                    • 7. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                      vpz

                      Hi Nic,

                       

                      Hello,

                      I have ASUS N76VB with Intel Core i7-3630QM CPU 2.40

                      ram 8gb

                      OS: windows 8.1 for one language 64 Bits

                      Graphics:  Intel HD graphics 4000 and  NVIDIA GeForce GT 740M


                      After w8.1 installation (with drive 3308 - come from Microsoft update center) Intel HD Graphics 4000  stopped with code 43.


                      Delete of all HD 4000 drivers and manuall install of  3316 drivers version not change the situation.

                       

                      Same for version 3345 - code 43.

                       

                      But, if I delete all drivers and install driver 9.17.10.2884 (it is version for Win8 64) Intel griver started normally (i.e. without code 43),  it can be started Intel control panel, and NVIDIAS control panel. But Intel Card itself works incorrectly, it is impossible to select NVIDIA card for diplay etc.

                       

                      • 8. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                        dyndragon

                        Using these drivers, the black screen on wake problem in Windows 8.1 seems to have resolved itself, but I still have the HDMI audio not coming back when my A/V Receiver is powered off for some time.

                         

                        It appears it is this issue being discussed here:

                        https://communities.intel.com/thread/41853?start=45&tstart=0

                         

                        I have made sure both the graphics AND the audio driver get installed by using the Intel installer, and then verifying with device manager afterwards.

                         

                        System: D53427RKE NUC

                        Windows 8.1 w/ Media Center x64

                        RAM: 8GB

                        Intel HD Graphics 4000

                        • 9. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                          nic

                          @jncanches: We are aware of this issue and are investigating a fix for it.

                           

                          @Billybumper:  This driver is not designed to resolve the crash issue.  Due to procedural delays in our development cycle, this driver was being created even while other issues were being investigated.  We try to not let existing problems hold us up with launching new drivers if/when they are ready.

                           

                          @Bokefas:  Can you attach a copy of your dxdiag please?  (Start -> Run -> dxdiag -> Save All Information).

                           

                          @vpz:  Thank you for the feedback.  We are aware of this issue and are still investigating it.

                           

                          @dyndragon:  As per my response to jncanches - we are aware of this issue and are investigating a fix.

                           

                          Thanks!

                          -Nic

                          • 10. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                            Bokefas

                            Hi again Nic,

                             

                            there is a copy of my dxdiag

                            • 11. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                              lqdchkn

                              @nic

                               

                              I know in the 3316 thread you mentioned Asus having to release a firmware fix for Taichi21.  I know your not Asus but 3345 is performing exactly the same and there's been nothing new out from them.  Heard any new rumors on timing?

                              • 12. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                                SuzuKube

                                HP probook 4540s with

                                Pentium 2020M

                                ram 6gb

                                OS: windows 8.1 Pro 64 Bits

                                Graphics: -HD graphics 4000 and  AMD Radeon HD 7650M


                                After w8.1 installation, AMD 13.11 beta 8 and 3345 drivers version:

                                Everygames work fine. I can switch card. Everything seems to work well except the suspend. Everytime I suspend the computer, it will do a black screen when resume.


                                Before the lastest intel drivers, It was rebooting after sleeping.


                                I think it is an AMD problème It work fine on Windows 8 With the HP drivers, but not on Windows 8.1. And with the HP windows 8.1 drivers, we can't use the 7650M drivers... Hope Intel will release soon Gaming graphics cards ! The lack of drivers from AMD is disappointed

                                • 13. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                                  Bokefas

                                  Hi SuzuKube,

                                   

                                  Sure, everytime that disable and enable  or install graphics drivers.. when i restart pc, graphics system

                                  crash with black screen.

                                   

                                  Always after w.8.1 whith hd4000 3316 and 3345 drivers version but with amd radeon 13.9 drivers final version.. not the beta version.

                                   

                                  Panel control and Catalyst don't run.

                                  Amd catalyst error whet start pc.

                                  So.. no cards.. no games...

                                  I'm not a computer technician but i think that our dual graphic system needs than hardware, drivers and system  of both card works fine.

                                  Amd drivers works fine but hd4000 crash the system.

                                  Maybe the best solution is a Windows update.

                                  But the next solution at short term... the next intel drivers version for hd 4000 by nic and his team.

                                  Good luck!

                                  • 14. Re: Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345
                                    Billybumper

                                    Hi Nic,

                                     

                                    so how then do I fix my problem?

                                    Many thanks

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