4 Replies Latest reply on Jan 6, 2014 11:54 PM by gusnz

    DB85FL not seeing 3.5'' HDD SATA enclosure

    CarmenC

      Hi

      I just bought a DB85FL with an i7-4770, installed Win 8.1 Pro with SATA set to AHCI from BIOS. The problem now is that I can't access at all any hard disks connected with a 3.5'' HDD USB enclosure. I have two enclosures and both are working on the other PCs. I thought it was a driver issue and I tried with an Ubuntu 12.04.3 live from USB and same problem: the computer detects the device, tries to open it and then the window disappear. It happens many times until the system reports a device failure. However, the USB pendrives and SD cards works perfectly, despite of the file system format. This is the very first time I see that problem, the disks and enclosures are working perfectly on other computers. Does anyone have any ideas on this? I’m stumped! I’ve tried changing the drive types in the BIOS from AHCI to IDE, using USB 2.0 and 3.0 ports but nothing I do works.

      My specs

      Mobo Intel DB85FL

      Bios date release June 6,2013

      i/-4770

      Internal HDD 1 TB Seagate (AHCI mode on SATA port 3.0 Gb/s)

      RAM 8 GB DDR3

      Win 8.1 Pro x64

        • 1. Re: DB85FL not seeing 3.5'' HDD SATA enclosure
          sylvia_intel

          CarmenC, please take into consideration that it is always possible that third party equipment or components are not always (fully) compatible with Intel products.

           

          The following link will show you the list of tested components on this motherboard.

          http://www.intel.com/support/motherboards/desktop/db-db85fl/sb/CS-034270.htm

           

           

          Would you please provide me the complete model number of the 3.5’’ HDD USB device you are using?

          Also, there is a new BIOS version available (0121). It was released on October 14, 2013. You may want to give it a try. Download Center

           

          Let me know the results.

          1 of 1 people found this helpful
          • 2. Re: DB85FL not seeing 3.5'' HDD SATA enclosure
            CarmenC

            It's a cheap "generic" USB HDD enclosure, the brand is Xpert. Ubuntu log says it's a Jmicron device. It supports both PATA and SATA devices and uses USB 2.0. . I couldn't find the BIOS version you mentioned in the downloads page for the DB85FL in the download center and the download link you posted above just bring me to this thread again.

             

            I just found this: Download Intel DB85FL Desktop Board BIOS Update 0121

            and

            Download Center

            but here, at the bottom of the page says that this download is valid for Intel® Desktop Board DQ87PG, but, in the Release Notes file, it says "PRODUCTS: DB85FL (Standard BIOS) ". It seems somewhat confusing for me.

            Anyway, I'll install this update and test it. I'll post here the results.

             

            UPDATE 11/29/2013

             

            It didn't work. I installed the update 0121 and the issue is still here.

             

            El mensaje fue editado por: Carmen Chavez

            • 3. Re: DB85FL not seeing 3.5'' HDD SATA enclosure
              CarmenC

              Hi

              I just bought and tried this one

              Amazon.com: Rosewill Aluminum 3.5-Inch Silver USB 2.0 External Enclosure RX35-AT-SU SLV Silver: Computers & Accessories

              and didn't work. I think there's a serious issue with these devices. BIOS updates, replacing devices and changing settings simply didn't work.

              • 4. Re: DB85FL not seeing 3.5'' HDD SATA enclosure
                gusnz

                I have a DB85FL on latest 0123 bios, and it will not connect to an older Vantec NexStar NST-350U2 external USB HDD that works fine on other computers.

                 

                lsusb output (I know the usual Intel "we don't support Linux please contact your distro" thing, but this is very likely OS-independent):

                 

                Bus 001 Device 006: ID 0402:5621 ALi Corp. M5621 High-Speed IDE Controller

                 

                dmesg output:

                 

                [ 5967.303941] usb 1-7: new high-speed USB device number 6 using xhci_hcd
                [ 5967.320784] usb-storage 1-7:1.0: USB Mass Storage device detected
                [ 5967.321035] scsi7 : usb-storage 1-7:1.0
                [ 5968.325650] scsi 7:0:0:0: Direct-Access     USB 2.0  Storage Device   0111 PQ: 0 ANSI: 0 CCS
                [ 5968.326320] sd 7:0:0:0: [sdc] 488397168 512-byte logical blocks: (250 GB/232 GiB)
                [ 5968.326594] sd 7:0:0:0: [sdc] Write Protect is off
                [ 5968.326597] sd 7:0:0:0: [sdc] Mode Sense: 08 00 00 00
                [ 5968.326852] sd 7:0:0:0: [sdc] No Caching mode page found
                [ 5968.326854] sd 7:0:0:0: [sdc] Assuming drive cache: write through
                [ 5968.327412] sd 7:0:0:0: [sdc] 488397167 512-byte logical blocks: (250 GB/232 GiB)
                [ 5968.327864] sd 7:0:0:0: [sdc] No Caching mode page found
                [ 5968.327865] sd 7:0:0:0: [sdc] Assuming drive cache: write through
                [ 5968.327867] sdc: detected capacity change from 250059350016 to 250059349504
                [ 5968.342279]  sdc: sdc1
                [ 5968.342993] sd 7:0:0:0: [sdc] 488397166 512-byte logical blocks: (250 GB/232 GiB)
                [ 5968.343886] sd 7:0:0:0: [sdc] No Caching mode page found
                [ 5968.343888] sd 7:0:0:0: [sdc] Assuming drive cache: write through
                [ 5968.343889] sd 7:0:0:0: [sdc] Attached SCSI disk
                [ 5974.528970] usb 1-7: USB disconnect, device number 6

                 

                which then repeats as the HDD is repeatedly connected and disconnected.

                 

                For what it's worth, a Seagate STBV2000300 2Tb USB3 HDD connects and works fine. Hope this helps!

                1 of 1 people found this helpful