6 Replies Latest reply on Nov 27, 2013 3:09 PM by joe_intel

    Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M

    Gamlastan

      Our Dell M6500 with Intel Storage Manager option ROM 8.9.5.1001 PCH-M woun´t recognize an Intel SSD 530 Series 120 GB. It is a model SSDSC2BW120A4.

       

      Is there a compatibility problem with this setup or is it supposed to work?

       

      Thanks

        • 1. Re: Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M
          joe_intel

          Such option ROM version appears to be old. It may help to update your system BIOS.

           

          Is it possible to identify the SATA controller model? You may type “dxdiag” in Windows*’s Start menu or Run and then click on “Save All Information”. The information will appear under "System Devices" in the saved report.

           

          It is also a good idea to check if your system manufacturer has a list of validated SSD models.

          • 2. Re: Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M
            Gamlastan

            Thanks,

             

            This is my intel related system devices:

            --------------

            System Devices

            --------------

                 Name: Intel(R) QuickPath Interconnect - D151

            Device ID: PCI\VEN_8086&DEV_D151&SUBSYS_00000000&REV_11\3&18D45AA6&0&81

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C

            Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E5

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30

            Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&FB

               Driver: n/a

             

                Name: Intel(R) QuickPath Interconnect - D150

            Device ID: PCI\VEN_8086&DEV_D150&SUBSYS_00000000&REV_11\3&18D45AA6&0&80

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A

            Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E4

               Driver: n/a

             

                 Name: Intel(R) 5 Series 6 Port SATA AHCI Controller

            Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&FA

               Driver: n/a

             

                Name: Intel(R) processor PCI Express Root Port 1 - D138

            Device ID: PCI\VEN_8086&DEV_D138&SUBSYS_02EF1028&REV_11\3&18D45AA6&0&18

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48

            Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E3

               Driver: n/a

             

                 Name: Intel(R) PM55 Express Chipset LPC Interface Controller - 3B03

            Device ID: PCI\VEN_8086&DEV_3B03&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&F8

               Driver: n/a

             

                 Name: Intel(R) processor DMI - D132

            Device ID: PCI\VEN_8086&DEV_D132&SUBSYS_02EF1028&REV_11\3&18D45AA6&0&00

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46

            Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E2

               Driver: n/a

             

                 Name: Intel(R) processor Miscellaneous Registers - D158

            Device ID: PCI\VEN_8086&DEV_D158&SUBSYS_00000000&REV_11\3&18D45AA6&0&43

               Driver: n/a

             

                 Name: Intel(R) Centrino(R) Ultimate-N 6300 AGN

            Device ID: PCI\VEN_8086&DEV_422B&SUBSYS_11218086&REV_35\4&D9B332E&0&00E1

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44

            Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E1

               Driver: n/a

             

            Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42

            Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E0

              Driver: n/a

             

                 Name: Intel(R) 82801 PCI Bridge - 2448

            Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_02EF1028&REV_A5\3&18D45AA6&0&F0

               Driver: n/a

             

                 Name: Intel(R) processor System Control and Status Registers - D157

            Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00000000&REV_11\3&18D45AA6&0&42

               Driver: n/a

             

                Name: Intel(R) processor Semaphore and Scratchpad Registers - D156

            Device ID: PCI\VEN_8086&DEV_D156&SUBSYS_00000000&REV_11\3&18D45AA6&0&41

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 8 - 3B50

            Device ID: PCI\VEN_8086&DEV_3B50&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E7

               Driver: n/a

             

                 Name: Intel(R) processor System Management Registers - D155

            Device ID: PCI\VEN_8086&DEV_D155&SUBSYS_00000000&REV_11\3&18D45AA6&0&40

               Driver: n/a

             

                 Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 7 - 3B4E

            Device ID: PCI\VEN_8086&DEV_3B4E&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E6

               Driver: n/a

             

                 Name: Standard Enhanced PCI to USB Host Controller

            Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_02EF1028&REV_05\3&18D45AA6&0&E8

               Driver: n/a

             

            Dell is also looking into this at L2 support. I have the latest bios.

             

            Thanks,

            • 3. Re: Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M
              joe_intel

              Just to make sure the drive is not defective; did you test it in a different computer?

              • 4. Re: Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M
                Gamlastan

                Yes.

                 

                It is two drives and both works in a stationary computer from the same brand. That computer is older than the laptop the drives are not working in.

                 

                Thanks,

                • 5. Re: Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M
                  Gamlastan

                  Dell says that the laptop ROM is incompatible with this SSD. No ROM update will be released.

                  • 6. Re: Intel SSD 530 on Storage Manager option ROM 8.9.5.1001 PCH-M
                    joe_intel

                    Please accept our apologies due to this unavoidable compatibility issue.

                    You may check with the computer manufacturer about the SSD models validated for your system.