3 Replies Latest reply on Nov 18, 2013 10:25 AM by Diego_Intel

    PLEASE HELP Drive Status=Failed Bootable=No

    aerg

      I had my RAID 1 volume working with one drive only. Today I decide to re-add a brand new drive so I can complete the volume. After pressing ctrl I, the raid windows appeared with 4 options, suddenly a popup appeared without selecting any of the four, probably because I added the extra drive and ask me to rebuild or something, I wasnt sure because the sentence right before the choosing was a bit confusing and I think I ended up choosing the wrong drive.

       

      The computer restarted almost instantly and it failed to see a booting sector. Tried to see the drive using knoppix but it wouldnt mount. On windows as an extra drive under manage shows as 931.51 GB Unallocated and under IRST says volumeXXX, status failed, details: your volume appears inaccesible.....

       

      We are desperate, what do we do?????, can we recover the partition table to get our family pictures?

       

      Please find attached screenshots of the drive when connected to our other desktop.

       

      Please help,

       

      Claudia & Andrew

        • 1. Re: PLEASE HELP Drive Status=Failed Bootable=No
          Diego_Intel

          How many RAID 1 volumes did you have in this system?

          Have you tried using the hard drive with data you want to recover into another system?

          Please post the system report generated by Intel(R) Rapid Storage Technology as shown here:

          Intel(R) Rapid Storage Technology (Intel(R) RST) | System reports

          • 2. Re: PLEASE HELP Drive Status=Failed Bootable=No
            aerg

            In this system Volume0 only. Volume120 is the problem and belongs to our other computer. Both Dell precision T3400.

             

            We just placed the one drive we had on Volume120 on disk port 3 to be able to see it under windows.

             

            4 months ago we were having lots of issues with the hard drives, we bought WD blacks and placed only 1 drive under volume120 and started moving files. This past friday we inserted the second drive to complete the volume and that when everything happened. Instead of letting windows to the job we presses ctrl I or went in direct, we dont know anymore.

             

            There is no 2nd drive to volume120 and there is no backup, but we are positive that 5 seconds in not enough to wipe a 1tb drive. Partition table must be gone or something alike. There must be a way to get back from rebuild a bland drive over a good drive with data.

             

            Please help.

             

             

            ***********************

             

            System Report

             

            System Information

            OS name:  Microsoft Windows 7 Ultimate

            OS version:  6.1.7601 Service Pack 1 7601

            System name:  T34002

            System manufacturer:  Dell Inc.

            System model:  Precision WorkStation T3400 

            Processor:  GenuineIntel Intel64 Family 6 Model 15 Stepping 11 2.394  GHz

            BIOS:  Phoenix ROM BIOS PLUS Version 1.10 A08, DELL   - 15

             

            Intel® Rapid Storage Technology

            Kit installed:  9.6.0.1014

            User interface version:  9.6.0.1014

            Language:  English (United States)

            Intel RAID controller:  Intel(R) ICH8R/ICH9R/ICH10R/DO/5 Series/3400 Series SATA RAID Controller

            Number of SATA ports:  6

            RAID option ROM version:  7.6.1.1001

            Driver version:  9.6.0.1014

            ISDI version:  9.6.0.1014

             

            Device Information

            Name:  Array_0000

            Size:  1,907 GB

            Available space:  0 GB

            Disk data cache:  Enabled

            Number of volumes:  1

            Volume member:  Volume0

            Number of disks:  2

            Array disk:  WD-WCASJ1668798

            Array disk:  WD-WCASJ1717076

             

            Name:  Array_0001

            Size:  1,907 GB

            Available space:  0 GB

            Disk data cache:  Enabled

            Number of volumes:  1

            Volume member:  Volume120

            Number of disks:  2

            Array disk:  WD-WCATRA167383

            Array disk:  9VP91K4B:0

             

            Name:  Volume0

            Status:  Normal

            Type:  RAID 1

            Size:  954 GB

            Data strip size:  64 KB

            Write-back cache:  Disabled

            System volume:  Yes 

            Initialized:  Yes 

            Verification errors found:  444

            Blocks with media errors:  0

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

            Parent array:  Array_0000

            Number of disks:  2

            Array disk:  WD-WCASJ1668798

            Array disk:  WD-WCASJ1717076

             

            Name:  Volume120

            Status:  Failed

            Type:  RAID 1

            Size:  954 GB

            Data strip size:  64 KB

            Write-back cache:  Disabled

            System volume:  No

            Initialized:  Yes 

            Verification errors found:  148

            Blocks with media errors:  0

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

            Parent array:  Array_0001

            Number of disks:  2

            Array disk:  WD-WCATRA167383

            Array disk:  9VP91K4B:0

             

            Disk on port 0

            Port location:  Internal

            Status:  Normal

            Usage:  Array disk

            Size:  954 GB

            Serial number:  WD-WCASJ1668798

            Model:  WDC WD10EACS-00C7B0

            Firmware:  01.01B01

            System disk:  No

            Password protected:  No

            Disk data cache:  Enabled

            Native command queuing:  Yes 

            SATA transfer mode:  Generation 2

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on port 1

            Port location:  Internal

            Status:  Normal

            Usage:  Array disk

            Size:  954 GB

            Serial number:  WD-WCASJ1717076

            Model:  WDC WD10EACS-00C7B0

            Firmware:  01.01B01

            System disk:  No

            Password protected:  No

            Disk data cache:  Enabled

            Native command queuing:  Yes 

            SATA transfer mode:  Generation 2

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on port 2

            Port location:  Internal

            Status:  Normal

            Usage:  Unknown

            Size:  0 GB

            Serial number: 

            Model:  TSSTcorp DVD+/-RW TS-H653F

            Firmware:  D200

            System disk:  No

            Password protected:  No

            Disk data cache:  Disabled

            Native command queuing:  No

            SATA transfer mode:  Generation 1

            Physical sector size:  0 Bytes

            Logical sector size:  0 Bytes

             

            Disk on port 3

            Port location:  Internal

            Status:  Normal

            Usage:  Array disk

            Size:  954 GB

            Serial number:  WD-WCATRA167383

            Model:  WDC WD1002FAEX-00Z3A0

            Firmware:  05.01D05

            System disk:  No

            Password protected:  No

            Disk data cache:  Enabled

            Native command queuing:  Yes 

            SATA transfer mode:  Generation 2

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

            Disk on port Unknown

            Port location:  Unknown

            Status:  Missing

            Usage:  Array disk

            Size:  0 GB

            Serial number:  9VP91K4B:0

            Model: 

            Firmware: 

            System disk:  No

            Password protected:  No

            Disk data cache:  Enabled

            Native command queuing:  No

            SATA transfer mode:  Generation 0

            Physical sector size:  0 Bytes

            Logical sector size:  0 Bytes

             

            Empty port

            Port:  4

            Port location:  Internal

             

            Empty port

            Port:  5

            Port location:  Internal

            • 3. Re: PLEASE HELP Drive Status=Failed Bootable=No
              Diego_Intel

              At this point the only option you may do in this case is to set the drive as non RAID through the Control I option ROM and then use a third party software to recover the partition table of that disk.

              Being this a RAID 1, even though the RAID volume is listed as failed, the data should still be there, but since the file system is corrupted, then the data is not shown.

              One thing I can see in the report, is that the Option ROM in your system is outdated, so in order to get a more recent version, try updating the system BIOS in your system.