Hello HFRR, for this kind of behavior what we usually recommend on a regular motherboard is to clear the CMOS removing the battery from the board. In your case, would you please unplug or disconnect the battery wire from the connector and leave the system without it for about an hour?
For additional information on how to do this please check the following article. http://www.intel.com/support/motherboards/desktop/sb/CS-034366.htm
Please let me know the results.
I already remove the battery. Maybe not for 1 hour but for 30 minutes.
After that i plug the power and the blue led stay on. (without push button)
When i push button to start the NUC, I have the 3 led flash again
So NUC still dead.
Update : I try to wait 1 hour no modfication.
Can you provide me the model number of the RAM you are using?
Please try the following:
- Remove all memory sticks, disconnect the NUC from the power cord for about 20 minutes.
- Then please put one memory stick on DIMM #1, which is the one on top. Turn on the system.
If the issue persisted I would recommend you to get in touch with our Warranty Department so they can help you to replace the unit. http://www.intel.com/p/en_US/support/contactsupport
Thanks for your help. I receive a response from Intel support.
The new bios 0046 is optimized for Windows 8.1, with a new code for memory management. And this one is not compatible with 1066 MHz memory module. This is my case.
So I need to install 1333 MHz memory to rolling back to 0042. (On saturday)
I ask to support if bios will support 1066 MHz in near future. Because I have Windows 8.1 and I hope to have the optimized bios with last operating system.
Would you please send me a private message with the service ticket number provided by the technical support team?
Which operating system are you using HFRR?
Perfect, thanks for the information.
Would you please let me know if you are able to roll back to BIOS version 0042 (Saturday)?
I use 1333 MHz memory to go back to 0042 firmware and all is ok now
Hope to have the 0046 firmware with 1066 MHz compatibility.
I have the exact same issue as described here however I'm not getting the 3 flashing lights to indicate the 1066mhz RAM problem as detailed in the update notes.
NUC won't post at all after 0046 firmware update and I made sure that I was using 1333mhz RAM before applying the update. There were no errors on the firmware update screen.
I have tried removing 1 stick of RAM and only using the DIMM#1 slot as indicated. I left the power cable unplugged overnight and had no luck the next morning.
Is there anything else that I could try before having to contact the warranty department?
Fixed the problem!
Even though the BIOS update said it completed successfully I thought I'd try a USB BIOS update recovery as detailed here: Intel� NUC Boards and Kits — BIOS Recovery Update Instructions
It worked! Flashed 0042 BIOS via this method and once Windows booted I tried the EXE installer again for 0046 firmware and it updated/rebooted just fine.
I am very disappointed with Intel attitude about this compatibility issue.
The release note of bios 047 is wrong, it's oriented to indicate that there are prerequisites according to the OS but it's not. Microsoft do not have memory speed requirements.
With 046 bios and the upper rams 1066 Mhz are no longer supported ! which has nothing to do with the operating system ! NUC won't start, no boot, no boot recovery possibility...
But it's a technical restriction that is imposed by Intel. While the NUC is sold to be compatible with 1066 MHz module.
I have Windows 8.1 with my NUC and it works, my Intel NUC is under warranty and I would like to enjoy the latest bios with my 1066 ram.
So thank you to develop bios compatible with 1066 Mhz memory module and support Windows 8.1.
REALLY amazed at the number of NUCs getting bricked by this firmware - yet the site states nothing about precautions or requirements. Actually - site content on the Intel site for the NUC is fairly abysmal. If Intel intended these to be Windoze machines only they should put that in the product detail so people that don't run Windzoe don't buy them.
I'm not using 1066 or 1333 memory (mine is 1600) and I'm not running Windoze (I'm running Ubuntu)
- went into the BIOS (v40) and set the video RAM to 256 - everything else was left as stock
- used the "F7" option to upgrade the BIOS
- it found the BIOS image on the USB stick, no issue
- it asked me if I wanted to update the BIOS
And it immediately rebooted, went to a "partial" Network Boot prompt. And sat there for 10 minutes.
Now - all it does is power cycle and "black" my screen for a few seconds. Can't boot USB, can boot internal mSATA - I don't even see the Intel splash screen anymore.
How do I un-doorstop my brand new NUC?
I was upgrading the BIOS as I'm having issue with the bluetooth keyboard I use (via USB dongle) that becomes extremely unresponsive when I plug a 256GB SSD into one of the USB slots..... Now I'm dead in the water.
lol - the awesomeness continues - the warranty site does not work on a single browser on my computer - it sits and spins when searching for my product data.
Are there undocumented requirements for the website as well?
I'm reaching out to the NUC team to see if there's a known good fix for this. Not sure if I'll get anything but if I do I'll respond here.