I am sorry to hear you are having problems. From our side I can provide the IRST generic driver so you can install it on your computer. It is important to mention before installing the software that the driver we have is generic because your system is an OEM.
You can download the IRST at the following link:
In the case that the driver above is not working in your system, my best recommendation is to contact the computer manufacturer so they can provide a driver for your system.