1 2 Previous Next 17 Replies Latest reply on Mar 17, 2015 12:17 PM by HerrStinson

    VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW

    RGC

      Hi,

       

      I'm using a DQ670W motherboard as a VMWare ESXi whitebox for my personal use. It works great with ESXi up to 5.1U1.

      ESXi 5.5 has been released but it hangs on ACPI initialization on startup or install. Searching on google, other brands of motherboards are facing the same problem, they released a new BIOS update to make ESXi 5.5 work even if their motherboard are not officially supported by VMware.
      Is Intel aware of this problem ? Will a BIOS update be released ?

      I can provide technical information for investigation.

       

      Rene

        • 1. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
          sylvia_intel

          RGC, there is no information about a new BIOS version for this specific motherboard. If for any chance a new version will be release on the future, it will be available in the Download Center.

          • 2. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
            MightyJoe

            Since there is a BIOS update for DQ77MK to resolved ESXI ACPI hang boot issue with UEFI settings.  Is there any possibility to have the same BIOS fix for DQ67SW ?

             

            I have the same problem with ESXI 5.5 freezing in ACPI initialization, and it works only UEFI is disabled, but this does not allow me to boot from USB key.  Please Intel, can your elite engineer come out with some magic to fix the BIOS so that ESXI 5.5 will not complain about the ACPI loading ?

             

            Your help is very much appreciated.

            • 3. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
              sylvia_intel

              I will send your request to the development team as an FYI.

              • 4. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                MightyJoe

                hi Sylvia,

                 

                Thank you for raising this to your development team, this is really great.   May I request the motherboard that you are referring should also include DQ67SW.  I only realised now the topic of this motherboard is DQ67OW.  It seems like ever since ESXi 5.5 latest version has been released, a few Intel vPro DQ series motherboard is failing with similar issues.

                 

                Again, do help me to send DQ67SW request to your elite development team to look at the issue.

                 

                Thank you very much for your kind understanding

                • 5. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                  sylvia_intel

                  I includeD both model numbers DQ67SW  and the DQ67OW.

                  • 6. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                    MightyJoe

                    Brilliant !!!  Thanks sylvia, you are a star.  Do hope to hear from your team the soonest possible.  I will constantly check on the Intel website for any new BIOS update for my motherboard model.  Once again, thanks again.

                    • 7. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                      Nnyan

                      Any update on this issue?  I am currently in the process of re-using this motherboard for an ESXi 5.5 build and while I noticed there was a 3.14 bios released it does not mention anything related to ESXi.

                      • 8. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                        sylvia_intel

                        Nnyan the latest BIOS version available for this board is Version 67. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23750

                         

                        I’m going to send this request again to the development team.

                        • 9. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                          sanassasin

                          Is there any update on this? Is there any version of the BIOS for these boards that doesn't have the issue?

                          • 10. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                            sylvia_intel

                            Unfortunately we haven't been notified about a new BIOS version for this motherboard. Version 67 is still the latest BIOS available.

                            • 11. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                              sanassasin

                              I've been looking at this for some time and basically was able to put together a workaround:

                              -Switch off UEFI boot and VT-d

                              -Install ESXi 5.5U2 to a USB stick (You might have to actually press F10 to boot - just choose the stick without UEFI prefixed)

                              -Download the latest patches from https://my.vmware.com/group/vmware/patch#search

                              -Save them to a datastore

                              -Use whatever patching method and install ESXi550-201410001

                              -Reboot to BIOS

                              -Turn on VT-d and reboot

                              -Again you might have to press F10 to pick the USB stick

                               

                              This will allow 5.5U2 with VT-d passthrough to function correctly. I have not tested UEFI as yet but at least without it, there is still a chance to make this board work.

                               

                              Of note: I used this with the Intel AMT KVM in action and not using any fancy keyboard or monitor (Never physically touched the box)

                              • 12. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                                Nnyan

                                I tried to follow your instructions but no matter what I did I could not get this installed.  How are you installing this?  Are you connecting your USB stick to a rear port?  I get stuck at either ACPI or USB initialization.

                                 

                                I've given up on Intel fixing this problem, It's been over a year and no go so I'm going to order a Supermicro board.  I have several friends that have had ESXi fixes pushed out for motherboards that are over 3 years older then this one!  Now that is customer service, I'll avoid Intel MB's going forward if this is what we can expect.

                                • 13. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                                  Ramachandran

                                  S2600-CP2 vmware ESXi 5.5 hangs on ACPI initialization -- Boot loop

                                  MyCroWave

                                   

                                  I am using Intel S2600CW2 with the BIOS Version SE5C610.86B.01.01.0005.101720141054, 32GB RAM, 120GB SSD as AHCI. While trying to install ESX5.x during yellow screen the server automatically reboots after initializing ACPI.

                                  Intel® Download Center

                                   

                                  Can someone help me on this, I need to complete this ESX installation today.

                                   

                                  I even tried the creating a USB using MBR but still the same issue. I have diabled UEFI & VT-D.

                                  • 14. Re: VMware ESXi 5.5 hangs on ACPI initialization on DQ67OW
                                    Ramachandran

                                    My issue got fixed:

                                     

                                    Goutam: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?

                                    Ramachandran: Hello Goutam

                                    Goutam: Hello Ramachandran, Good morning.

                                    Ramachandran: what is the ststus of my existing ticket?

                                    Goutam: Kindly stay online for 2 -3 minutes while I check the required information for you.

                                    Ramachandran: sure

                                    Goutam: Thank you for staying online, I appreciate your patience.

                                    Goutam: Mr.Chandran, from the previous chat interaction, I understood that you were not able to install VMWare ESXi server 5.5 on S2600CW board, am I correct?

                                    Goutam: Mr.Chandran, are we connected?

                                    Ramachandran: yes

                                    Goutam: Okay. Are you at the front of the server right now?

                                    Goutam: If Yes, could you restart / start the server and boot into BIOS?

                                    Ramachandran: give me a min

                                    Goutam: Sure.

                                    Ramachandran: yes tell me

                                    Ramachandran: ok i am rebooting the server

                                    Ramachandran: what configuration do you want me to change in the BIOS

                                    Goutam: In BIOS, you need to disable MMIO above 4B feature. i.e.,  BIOS > Advance > PCI configuration> MMIO above 4GB > disable.

                                    Goutam: May I know how many hard drives have you connected? May I know the hard drive capacity and maker?

                                    Ramachandran: i have connected only 1 SSD

                                    Ramachandran: Samsung 120 GB

                                    Ramachandran: i have disable the MMIO option

                                    Goutam: May I know in which port did you connect hard drive?

                                    Ramachandran: sata port 4

                                    Goutam: Okay, Once disabling MMIO feature, press F10 to save and exit.

                                    Goutam: Could you connect SSD drive on AHCI port?

                                    Goutam: AHCI are white color SATA ports.

                                    Ramachandran: which port number?

                                    Ramachandran: are you aware on what motherboard i am using

                                    Ramachandran: S2600CW2

                                    Goutam: Mr. Chandran, you have connected on correct SATA 4 port.

                                    Ramachandran: yes

                                    Ramachandran: Call me Ram

                                    Goutam: Have you configured any RAID?

                                    Ramachandran: no

                                    Ramachandran: i have chosen AHCI

                                    Goutam: My apologies.

                                    Ramachandran: no prob

                                    Goutam: Once you disable the feature in BIOS, you can insert VMWare ESXi server 5.5 installation disk install OS.

                                    Ramachandran: ok

                                    Ramachandran: i have booted the cd

                                    Goutam: Okay.

                                    Ramachandran: yes its working

                                    Ramachandran: wait

                                    Ramachandran: let the installation complete

                                    Goutam: Please update me the progress. I will be on online.

                                    Goutam: Sure.

                                    Ramachandran: scanning available drivers

                                    Goutam: Okay.

                                    Ramachandran: installing

                                    Goutam: Sounds great.

                                    Ramachandran: Thanks alot Goutam

                                    Goutam: It was my pleasure assisting you Ram.

                                    Ramachandran: you a my life saver

                                    Goutam: You are most welcome, it was a pleasure assisting you.

                                    Goutam: Is there anything else I can assist you with?

                                    Ramachandran: no thank you...

                                    Ramachandran: can you wait a little more time

                                    Goutam: You can continue to use the same reference number, if you any queries.

                                    Goutam: Sure. I will stay connected.

                                    Ramachandran: Thx

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