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After updating to Windows 8.1: "Display driver stopped responding and has recovered"

PSmit12
Beginner
7,871 Views

Since I've updated to Windows 8.1 every time I press the power button to wake the computer from sleep, this happens:

The screen goes dark for a few seconds

then it starts working and I get the following message in Desktop:

"Display driver stopped responding and has recovered"

It's very annoying and time consuming, since I'm turning the tablet off and on (actually sleep/wake up) constantly during the day. (This doesn't happen when turning on the device when it's completely shut down though.)

 

I have:

Samsung ATIV Smart PC 500T

Intel Graphics Media Accelerator

Current Driver Installed 9.14.3.1170

 

P.S.: I should also mention that I disabled Windows lock screen by editing the registry - so when woken up, it goes directly to last opened app/program - no lock and login screen. But I think that this shouldn't matter, since I've done this on Windows 8 (same computer, same graphics card) and everything worked fine.

 

How can this be solved?

 

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59 Replies
DArce
Valued Contributor III
2,057 Views

The drivers for this specific system are customized and provided only by your computer manufacturer. Hence, you should check with Samsung for further support on this matter.

http://www.samsung.com/us/support/ Samsung Support Page

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JDoe10
Novice
2,057 Views

This is happening on all Clover Trail based Windows 8 tablets... the Thinkpad Tablet 2, Acer W8xx, the ASUS version, the Dell Latitude 10 (http://en.community.dell.com/support-forums/mobile-devices/f/4586/t/19528541.aspx?pi239031352=2 Dell Latitude 10 + Windows 8.1 = Display issues? - Windows Mobile Products - Mobile Devices - Dell Community)... they're all affected.

It's NOT a vendor-specific issue.

TLeth1
Beginner
2,057 Views

Hope Intel damn well hurry up, my Samsung Ativ is running like a pig because of it.

Ive seen some posts about running the unit back to Win8.0 but its a right old effort, a simple driver update would do it.

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DAvgu
Beginner
2,057 Views

This is amazing, how intel ignores this issue, like nothing happens. This issue occurs since very first windows 8.1 preview releases, and it still exists. It happens on all clover trail devices and such kind of bugs are unacceptable. There is one workaround, to install 1130 driver, but seriously intel, release a fix, or at least make the point, that you are aware of the issue and working on a solution.

amazing ignorance...

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NICHOLAS_F_Intel
Employee
2,057 Views

Hi everyone,

Just a reminder; Intel® does not currently post drivers for the Intel® Atom™ Processor z2760. This includes drivers for both Windows* 8 and Windows* 8.1. If you have already upgraded your tablets to Windows* 8.1 and your OEM has not released graphics drivers for that OS, you will have to wait until they do - or revert back to Windows* 8. I would recommend contacting your OEM though in the meantime, regardless of what choice you make, and ask them to release the drivers or provide an ETA on when you can get them.

Thanks,

-Nic

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DAvgu
Beginner
2,057 Views

I still can not understand that, driver pack for all clover trail devices is the same, issue happens on all the devices, so what's the point of contacting our manufacturer which is acer in my case?

However thanks to fiskerendk for pointing this out, people really confirm, that KB2883200 makes this issue appear, and this update is unistallable. If microsoft fixes it as promised, than it will be great. But another strange thing that still intel's 1130 driver solves the issue. However I experience larger battery drain with this driver, and some lags with fullscreen flash video playback. Lots of questions, one problem, we need this fixed asap

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TNiss1
Novice
2,057 Views

 

The problem did not start for me when updated to W8.1 RTM in september but appeared on 23. October when updated with KB2883200.

On the KB its stated this:

A fix is scheduled to be included with the upcoming update rollup in November 2013.

  • You experience an error when resuming a computer from hibernation, and a blank screen is shown. This issue may occur with some computers that have TPM chips enabled.

     

     

    Microsoft is aware of this issue, and this article will be updated when a fix is available.

So something points that its an error with this update, not the Intel driver it self.

Im on a Lenovo Thinkpad Tablet 2.

JDoe10
Novice
2,057 Views

fiskerendk wrote:

 

The problem did not start for me when updated to W8.1 RTM in september but appeared on 23. October when updated with KB2883200.

On the KB its stated this:

A fix is scheduled to be included with the upcoming update rollup in November 2013.

  • You experience an error when resuming a computer from hibernation, and a blank screen is shown. This issue may occur with some computers that have TPM chips enabled.

     

     

    Microsoft is aware of this issue, and this article will be updated when a fix is available.

So something points that its an error with this update, not the Intel driver it self.

Im on a Lenovo Thinkpad Tablet 2.

I highly doubt that this update is to blame, as disabling TPM does not fix the issue.

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RVerg3
Beginner
2,057 Views

Hi,

I am on Tablet Samsung ATIV 500 and since upgrading to Windows 8.1 I get this issue as well.

I am amazed by the answer from Intel...

Nic would you suggest we watch out when we purchase our next tablets that there is no 'Intel Inside' as if I understand correctly Intel does not support its own hardware.....?

Amazing.... really amazing... And very sad...really.

Awaiting for a fix from someone that cares about clients...

Best,

Robert

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JDoe10
Novice
2,057 Views

I've just spoken to Samsung's German support hotline and they don't know a thing about this issue - so much for a vendor-sourced driver update, haha.

However, they did assure me that Microsoft is planning on releasing a bunch of fixes and updates soon, which should fix the issue - I wasn't able to get any more info out of them though, so I'm guessing it might have just been a bluff. Crossing my fingers nonetheless...

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TNiss1
Novice
2,057 Views

Neverthenless i can verify that the problem was not a issue after upgraded to W81 RTM in september with Intel driver (9.14.3.1171) from Windows Update. In fact the Tablet 2 worked flawless with 8.1 RTM after updating the driver.

The problem first appeared when i updated with the KB2883200 or the other updates that where avaible that day. (23/10/2013). So maybe its not that KB thats the problem. But its a little strange that the problem appeared just after updating those.

And i understand peoples reaction, But i cant see how you can blame Intel for not supporting 8.1 on you devices.

Thats must be a problem for your hardware vendor, in my case Lenovo. But if Lenovo has not made drivers for 8.1 and not saying 8.1 is working on the device, then you cannot really blame other than yourself or maybe Lenovo.

Its really not that a different from Intel not supporting Apple products or whatever mobile products with drivers. The driver development stays at the OEM or at the OS manufacture.

Intel delivers a hardware product, telling the OEM what specs and how the product can be used. The OEM develop working drivers that match there product where the graphic is properly only a small thing of the hardware.

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OLewi
Beginner
1,864 Views

driver update toolSo maybe it is the problem of display driver. After one of my friends updated Windows to 8.1, his display became abnormal until update drivers. So you can use driver update software to update drivers. Why use driver update software not manually update driver? Because sometimes you are not sure whether the driver is the proper one for your hardware and OS, can decide this for you. It will automatically find suitable driver and install it with one click as long as you told it to do.

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PSmit12
Beginner
2,057 Views

RFV370: "I am amazed by the answer from Intel... Nic would you suggest we watch out when we purchase our next tablets that there is no 'Intel Inside' as if I understand correctly Intel does not support its own hardware.....?"

 

Hehehee, well said!

And when it would make all the difference, if Intel would just say: "we are aware of the issue, and we are trying to fix it." People calm down, when you take the responsibility, you know? Where is your communication adviser - ever thought of employing one? =P

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PSmit12
Beginner
2,057 Views

Interesting point, I agree with you on quite a few points. But still - how can be explained that this happened on all Clover Trail tablets? Surly ALL hardware vendors can't be lazy or don't care about providing a fix. Probably there is (or should be) a cooperation between hardware vendors and hardware makers.

In other words, it seems to me that Intel is definitely involved.

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JDoe10
Novice
2,057 Views

Of course Intel's involved. They just aren't releasing any drivers for the Z2760 SoC, probably because they're using a third party graphics chip (which explains why the drivers suck so badly and we had to do all those weird workarounds to get DXVA working properly)...

Bay Trail fixes this issue by using an in-house GPU (derived from Ivy Bridge's GT2 IIRC)... I'd bet they'll be releasing drivers for Bay Trail based devices.

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TNiss1
Novice
2,057 Views

Ofcouse they are involved But thats not the same as the end-user is going to seek drivers at intels. Thats mostly the same from alot of hardware vendors, from Wifi cards to whatever. You always got the drivers from the OS vendor (Microsoft) og the OEM e.g. Lenovo and so on. You not seeking BOSCH when your need to get error codes from your cars ECU are you? You are going to the vendor rigtht? The same here. Intel is the manifacture talking only with the OEMs at this point. Becouse its not there product. If its a Mortherboard from Intel then you seeking Intel for support/drivers, but if its an ASUS motherboard with Intel Chipset you really should seek ASUS not Intel.

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JDoe10
Novice
2,057 Views

Ah, but Intel DOES provide drivers for all the other components.

My Thinkpad with Sandy Bridge CPU and HD3000? I can get (chipset/graphics/WiFi/Ethernet) drivers from Lenovo OR generic drivers from Intel.

Z2760 is the exception to this rule.

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TNiss1
Novice
2,057 Views

I dont think thats gonna be the case bemymonkey. Becouse Intels just deliver to OEMs, therefore they are not supposed to support you directly. This is not something new, every laptop manifacture are having the support/drivers for the product not Intel.

And i can tell you that the DXVA was working flawless on my Lenovo ThinkPad Tablet 2, so that must be your OEM/Vendor that fucked up.

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TNiss1
Novice
2,057 Views

Some drivers will work but not all. Often you see problem installation generic drivers for many laptops even its is the rigth driver.

Idealy you should always use OEM specific drivers, becouse maybe Lenovo implementated the GPU in a different way than ASUS and therefore generic drivers will not always work. And even if they do, they are not testet on the particular systems implementation. That you get with OEM drivers.

Another thing is that you complain on a issue experienced on a OS that is not supported by the device, becouse if it was, there will be OEM drivers ready for you. So you cant contact Lenovo e.g. to get support on 8.1 yet. Microsoft released the updated driver via WU to these tablets when it was arriving at RTM so it was working with these devices. So i still beleave that the problem lays between Microsoft and OEMs not between End-Users and Intel

Actually the W8.1 did not support CloverTrail until the lastest versions in july, just before RTM.

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dmeri1
Beginner
2,057 Views

Not sure this will help anyone but i bought this tab (ativ 500t) used online and received it and the screen was flickering which was very frustrating. I looked everywhere (which means i googled alot) with absolutely no luck. I downgraded the graphics driver via the SW update which did not work. I was almost to the point of throwing in the towel and reselling the tab. I was looking in power settings which I have messed with but did not find anything that made the flicker go away, but this time I dug deeper and found that 8.1 added the adaptive display settings which changes your display brightness according to the surrounding brightness of your ehh surroundings. TLDR: Go to more power options, change power settings, change plan settings, change advanced power settings, click display click adaptive display settings turn that off and well it worked for me.

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