12 Replies Latest reply on Jan 24, 2014 12:26 PM by kevin_intel

    HD 4000 Custom Mode Not working after 8.1 upgrade

    bunnyfluffy

      Hi,

       

      I recently upgraded to 8.1 and installed the new HD 4000 drivers.

       

      I have been running 2560x1440 via 55Hz, via HDMI, for a couple of months. Now I can't create the custom resolution in custommodeapp.exe. It gives me the "custom resolution exceeds maximum bandwidth error."

       

      I also noticed that the option to use interlaced instead of progressive is gone in custommodeapp.exe.

       

      Please help. I spent 650 on my dream monitor and it won't work after the update.


      Thank you

        • 1. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
          bunnyfluffy

          Please, does anyone know why I can't run my monitor anymore after the new driver update?

           

          Even when I try older drivers, I still get the message "resolution exceeds bandwidth capacity."

           

          It was working fine until the new driver. Is there an old version of custommodeapp.exe that I can use, or something?

           

          Thanks

          • 2. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
            bunnyfluffy

            I think the driver might be mistaking HDMI for DVI.. because it says (Digital) which means DVI according the .inf

            • 3. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
              kevin_intel

              Hi bunnyfluffy,

               

              In fact the graphics controller you are using can support up to 2560x1600 resolutions; however, you can get when using Display Port Only.  The maximum resolution that you can get with HDMI is 1900x1200. You can check this information at the following link:

               

              http://software.intel.com/en-us/articles/3rd-gen-hd-graphics-quick-reference-guide

               

              The latest driver we have for Windows 8.1 can be downloaded at the following link:

               

              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23321

              • 4. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                bunnyfluffy

                Kevin, Thanks, but that's not true.

                 

                I have been running at 2560x1440p, 55hz for a couple months.

                 

                Also, the link you posted shows that HD4000 uses HDMI 1.4, which is fully capable. I am getting the error "custom resolution exceeds maximum bandwidth," but that's just not true as there is plenty of bandwidth.

                 

                Please advise. Thank you.

                • 5. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                  venb

                  bunnyfluffy,

                  I'm having the same problem. Were you able to find a solution?

                  thanks

                  • 6. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                    kevin_intel

                    Hi bunnyfluffy

                     

                    Can you please post your Graphics Report?

                    How to get it: Open Graphics and Control panel> Information Center> Save.

                    • 7. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                      floyd0r

                      Hey Kevin

                       

                      Same problem here, so i will post my configuration:

                       

                      Intel(R) HD Graphics 4600

                       

                      Report Date: 1/21/2014

                      Report Time[hh:mm:ss]: 14:54:43

                      Driver Version: 10.18.10.3379

                      Operating System: Microsoft Windows 8.1 Pro (6.3.9600)

                      Default Language: English (United States)

                      Installed DirectX* Version: 11.2

                      Supported DirectX* Version: 11.0

                      Shader Version: 5.0

                      OpenGL* Version: 4.2

                      OpenCL* Version: 1.1

                      Physical Memory: 8071 MB

                      Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

                      Processor Speed: 2394 MHz

                      Vendor ID: 8086

                      Device ID: 0416

                      Device Revision: 06

                       

                      *   Processor Graphics Information   *

                       

                      Processor Graphics in Use: Intel(R) HD Graphics 4600

                      GOP Version: 5.0.1032

                      Current Graphics Mode: 1280 by 800

                       

                      *   Devices Connected to the Graphics Accelerator   *

                       

                      Active Digital Displays: 1

                       

                        * Digital Display *

                       

                      Monitor Name: HP LP3065 Wide LCD Monitor

                      Display Type: Digital

                      Connector Type: DisplayPort

                      Serial Number: HWP2690

                      Gamma: 2.2

                      DDC2 Protocol: Supported

                      Device Type: DisplayPort

                       

                       

                      Maximum Image Size:

                      Horizontal: 25.20 inches

                      Vertical: 15.75 inches

                       

                      Monitor Supported Modes:

                      1280 by 800 (60 Hz)

                       

                      Display Power Management Support:

                      Standby Mode: Not Supported

                      Suspend Mode: Not Supported

                      Active Off Mode: Supported

                       

                      Raw EDID:

                      00 FF FF FF FF FF FF 00 22 F0 90 26 01 01 01 01

                      1D 12 01 03 80 40 28 78 2A 85 85 A8 53 34 AA 25

                      12 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                      01 01 01 01 01 01 BC 1B 00 A0 50 20 17 30 30 20

                      36 00 81 90 21 00 00 1A BC 1B 00 A0 50 20 17 30

                      30 20 36 00 81 90 21 00 00 1A 00 00 00 FC 00 48

                      50 20 4C 50 33 30 36 35 0A 20 20 20 00 00 00 FF

                      00 43 5A 4E 38 32 39 41 31 56 37 0A 20 20 00 51

                       

                      * Other names and brands are the property of their respective owners. *

                      • 8. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                        kevin_intel

                        Hello floyd0r,

                         

                        Thanks for the information.

                         

                        Based on the graphics report you posted, it seems that the monitor Supported Mode is 1280 by 800 (60 Hz) only so a different resolution than that one is not available due to a monitor limitation.

                        • 9. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                          floyd0r

                          Hey Kevin,

                           

                          the monitor is a HP LP3065 with a resolution 2560 x 1600. So i think it isn't a problem related to the monitor.

                          • 10. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                            bunnyfluffy

                            Kevin,

                             

                            Here is the graphics report. Thank you.

                             

                            Intel(R) HD Graphics 4000

                             

                             

                             

                             

                             

                             

                             

                             

                            Report Date: 1/22/2014

                            Report Time[hh:mm:ss]: 12:04:18

                            Driver Version: 10.18.10.3304

                            Operating System: Microsoft Windows 8.1(6.3.9600)

                            Default Language: English (United States)

                            Installed DirectX* Version: 11.2

                            Supported DirectX* Version: 11.0

                            Shader Version: 5.0

                            OpenGL* Version: 4.0

                            OpenCL* Version: 1.2

                            Physical Memory: 7813 MB

                            Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz

                            Processor Speed: 2395 MHz

                            Vendor ID: 8086

                            Device ID: 0166

                            Device Revision: 09

                             

                             

                             

                             

                             

                             

                             

                             

                            *   Processor Graphics Information   *

                             

                             

                             

                             

                            Processor Graphics in Use: Intel(R) HD Graphics 4000

                            Video BIOS: 0.1

                            Current Graphics Mode: 2560 by 1440

                             

                             

                             

                             

                             

                             

                             

                             

                            *   Devices Connected to the Graphics Accelerator   *

                             

                             

                             

                             

                            Active Digital Displays: 2

                            Non Active Notebook Displays: 1

                             

                             

                             

                             

                              * Digital Display *

                             

                             

                             

                             

                            Monitor Name: Dell U2713HM  DP

                            Display Type: Digital

                            Connector Type: DisplayPort

                            Serial Number: DEL4080

                            Gamma: 2.2

                            DDC2 Protocol: Supported

                            Device Type: DisplayPort

                             

                             

                             

                             

                            Maximum Image Size:

                            Horizontal: 23.62 inches

                            Vertical: 13.39 inches

                             

                             

                             

                             

                            Monitor Supported Modes:

                            640 by 480 (75 Hz)

                            640 by 480 (60 Hz)

                            720 by 400 (70 Hz)

                            800 by 600 (75 Hz)

                            800 by 600 (60 Hz)

                            1024 by 768 (75 Hz)

                            1024 by 768 (60 Hz)

                            1152 by 864 (75 Hz)

                            1280 by 1024 (60 Hz)

                            1280 by 1024 (75 Hz)

                            1280 by 800 (60 Hz)

                            1600 by 1200 (60 Hz)

                            1680 by 1050 (60 Hz)

                            1920 by 1200 (60 Hz)

                            2560 by 1440 (60 Hz)

                             

                             

                             

                             

                             

                             

                            Display Power Management Support:

                            Standby Mode: Not Supported

                            Suspend Mode: Not Supported

                            Active Off Mode: Supported

                             

                             

                             

                             

                            Raw EDID:

                            00 FF FF FF FF FF FF 00 10 AC 80 40 4C 37 33 31

                            11 17 01 04 A5 3C 22 78 3A 4B B5 A7 56 4B A3 25

                            0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

                            81 80 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

                            35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

                            4B 44 33 34 51 31 33 37 4C 0A 00 00 00 FC 00 44

                            45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

                            00 31 56 1D 71 1E 01 0A 20 20 20 20 20 20 01 FB

                            02 03 1D F1 50 90 05 04 03 02 07 16 01 06 11 12

                            15 13 14 1F 20 23 09 7F 07 83 01 00 00 02 3A 80

                            18 71 38 2D 40 58 2C 25 00 55 50 21 00 00 1E 01

                            1D 80 18 71 1C 16 20 58 2C 25 00 55 50 21 00 00

                            9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 55 50 21

                            00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 55

                            50 21 00 00 18 00 00 00 00 00 00 00 00 00 00 00

                            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

                             

                             

                             

                             

                             

                             

                             

                             

                              * Digital Display 2 *

                             

                             

                             

                             

                            Monitor Name: Generic PnP Monitor

                            Display Type: Digital

                            Connector Type: HDMI

                            Serial Number: DEL407E

                            Gamma: 2.2

                            DDC2 Protocol: Supported

                            Device Type: Digital Display

                             

                             

                             

                             

                            Maximum Image Size:

                            Horizontal: 23.62 inches

                            Vertical: 13.39 inches

                             

                             

                             

                             

                            Monitor Supported Modes:

                            640 by 480 (75 Hz)

                            640 by 480 (60 Hz)

                            720 by 400 (70 Hz)

                            800 by 600 (75 Hz)

                            800 by 600 (60 Hz)

                            1024 by 768 (75 Hz)

                            1024 by 768 (60 Hz)

                            1152 by 864 (75 Hz)

                            1280 by 1024 (60 Hz)

                            1280 by 800 (60 Hz)

                            1280 by 1024 (75 Hz)

                            1600 by 1200 (60 Hz)

                            1680 by 1050 (60 Hz)

                            1920 by 1080 (60 Hz)

                            1920 by 1200 (60 Hz)

                            2560 by 1440 (60 Hz)

                             

                             

                             

                             

                             

                             

                            Display Power Management Support:

                            Standby Mode: Supported

                            Suspend Mode: Supported

                            Active Off Mode: Supported

                             

                             

                             

                             

                            Raw EDID:

                            00 FF FF FF FF FF FF 00 10 AC 7E 40 4C 36 34 37

                            0A 17 01 03 80 3C 22 78 EA 4B B5 A7 56 4B A3 25

                            0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

                            81 80 D1 C0 01 01 56 5E 00 A0 A0 A0 29 50 30 20

                            35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

                            4B 44 33 33 37 37 34 36 4C 0A 00 00 00 FC 00 44

                            45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

                            00 31 56 1D 71 1C 00 0A 20 20 20 20 20 20 00 FE

                             

                             

                             

                             

                             

                             

                             

                             

                              * Built-in Display *

                             

                             

                             

                             

                            Monitor Name: Generic PnP Monitor

                            Display Type: Digital

                            Connector Type: LVDS

                            Serial Number: CMO1720

                            Gamma: 2.2

                            DDC2 Protocol: Supported

                            Device Type: Built-in Display

                             

                             

                             

                             

                            Maximum Image Size:

                            Horizontal: 14.96 inches

                            Vertical: 08.27 inches

                             

                             

                             

                             

                            Monitor Supported Modes:

                            1920 by 1080 (60 Hz)

                             

                             

                             

                             

                             

                             

                            Display Power Management Support:

                            Standby Mode: Not Supported

                            Suspend Mode: Not Supported

                            Active Off Mode: Not Supported

                             

                             

                             

                             

                             

                             

                             

                             

                            * Other names and brands are the property of their respective owners. *

                            • 11. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                              bunnyfluffy

                              Kevin,

                               

                              Here is the graphics report. Thank you.

                               

                              Intel(R) HD Graphics 4000

                               

                               

                               

                               

                               

                               

                               

                               

                              Report Date: 1/22/2014

                              Report Time[hh:mm:ss]: 12:04:18

                              Driver Version: 10.18.10.3304

                              Operating System: Microsoft Windows 8.1(6.3.9600)

                              Default Language: English (United States)

                              Installed DirectX* Version: 11.2

                              Supported DirectX* Version: 11.0

                              Shader Version: 5.0

                              OpenGL* Version: 4.0

                              OpenCL* Version: 1.2

                              Physical Memory: 7813 MB

                              Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz

                              Processor Speed: 2395 MHz

                              Vendor ID: 8086

                              Device ID: 0166

                              Device Revision: 09

                               

                               

                               

                               

                               

                               

                               

                               

                              *   Processor Graphics Information   *

                               

                               

                               

                               

                              Processor Graphics in Use: Intel(R) HD Graphics 4000

                              Video BIOS: 0.1

                              Current Graphics Mode: 2560 by 1440

                               

                               

                               

                               

                               

                               

                               

                               

                              *   Devices Connected to the Graphics Accelerator   *

                               

                               

                               

                               

                              Active Digital Displays: 2

                              Non Active Notebook Displays: 1

                               

                               

                               

                               

                                * Digital Display *

                               

                               

                               

                               

                              Monitor Name: Dell U2713HM  DP

                              Display Type: Digital

                              Connector Type: DisplayPort

                              Serial Number: DEL4080

                              Gamma: 2.2

                              DDC2 Protocol: Supported

                              Device Type: DisplayPort

                               

                               

                               

                               

                              Maximum Image Size:

                              Horizontal: 23.62 inches

                              Vertical: 13.39 inches

                               

                               

                               

                               

                              Monitor Supported Modes:

                              640 by 480 (75 Hz)

                              640 by 480 (60 Hz)

                              720 by 400 (70 Hz)

                              800 by 600 (75 Hz)

                              800 by 600 (60 Hz)

                              1024 by 768 (75 Hz)

                              1024 by 768 (60 Hz)

                              1152 by 864 (75 Hz)

                              1280 by 1024 (60 Hz)

                              1280 by 1024 (75 Hz)

                              1280 by 800 (60 Hz)

                              1600 by 1200 (60 Hz)

                              1680 by 1050 (60 Hz)

                              1920 by 1200 (60 Hz)

                              2560 by 1440 (60 Hz)

                               

                               

                               

                               

                               

                               

                              Display Power Management Support:

                              Standby Mode: Not Supported

                              Suspend Mode: Not Supported

                              Active Off Mode: Supported

                               

                               

                               

                               

                              Raw EDID:

                              00 FF FF FF FF FF FF 00 10 AC 80 40 4C 37 33 31

                              11 17 01 04 A5 3C 22 78 3A 4B B5 A7 56 4B A3 25

                              0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

                              81 80 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

                              35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

                              4B 44 33 34 51 31 33 37 4C 0A 00 00 00 FC 00 44

                              45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

                              00 31 56 1D 71 1E 01 0A 20 20 20 20 20 20 01 FB

                              02 03 1D F1 50 90 05 04 03 02 07 16 01 06 11 12

                              15 13 14 1F 20 23 09 7F 07 83 01 00 00 02 3A 80

                              18 71 38 2D 40 58 2C 25 00 55 50 21 00 00 1E 01

                              1D 80 18 71 1C 16 20 58 2C 25 00 55 50 21 00 00

                              9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 55 50 21

                              00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 55

                              50 21 00 00 18 00 00 00 00 00 00 00 00 00 00 00

                              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5D

                               

                               

                               

                               

                               

                               

                               

                               

                                * Digital Display 2 *

                               

                               

                               

                               

                              Monitor Name: Generic PnP Monitor

                              Display Type: Digital

                              Connector Type: HDMI

                              Serial Number: DEL407E

                              Gamma: 2.2

                              DDC2 Protocol: Supported

                              Device Type: Digital Display

                               

                               

                               

                               

                              Maximum Image Size:

                              Horizontal: 23.62 inches

                              Vertical: 13.39 inches

                               

                               

                               

                               

                              Monitor Supported Modes:

                              640 by 480 (75 Hz)

                              640 by 480 (60 Hz)

                              720 by 400 (70 Hz)

                              800 by 600 (75 Hz)

                              800 by 600 (60 Hz)

                              1024 by 768 (75 Hz)

                              1024 by 768 (60 Hz)

                              1152 by 864 (75 Hz)

                              1280 by 1024 (60 Hz)

                              1280 by 800 (60 Hz)

                              1280 by 1024 (75 Hz)

                              1600 by 1200 (60 Hz)

                              1680 by 1050 (60 Hz)

                              1920 by 1080 (60 Hz)

                              1920 by 1200 (60 Hz)

                              2560 by 1440 (60 Hz)

                               

                               

                               

                               

                               

                               

                              Display Power Management Support:

                              Standby Mode: Supported

                              Suspend Mode: Supported

                              Active Off Mode: Supported

                               

                               

                               

                               

                              Raw EDID:

                              00 FF FF FF FF FF FF 00 10 AC 7E 40 4C 36 34 37

                              0A 17 01 03 80 3C 22 78 EA 4B B5 A7 56 4B A3 25

                              0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

                              81 80 D1 C0 01 01 56 5E 00 A0 A0 A0 29 50 30 20

                              35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

                              4B 44 33 33 37 37 34 36 4C 0A 00 00 00 FC 00 44

                              45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

                              00 31 56 1D 71 1C 00 0A 20 20 20 20 20 20 00 FE

                               

                               

                               

                               

                               

                               

                               

                               

                                * Built-in Display *

                               

                               

                               

                               

                              Monitor Name: Generic PnP Monitor

                              Display Type: Digital

                              Connector Type: LVDS

                              Serial Number: CMO1720

                              Gamma: 2.2

                              DDC2 Protocol: Supported

                              Device Type: Built-in Display

                               

                               

                               

                               

                              Maximum Image Size:

                              Horizontal: 14.96 inches

                              Vertical: 08.27 inches

                               

                               

                               

                               

                              Monitor Supported Modes:

                              1920 by 1080 (60 Hz)

                               

                               

                               

                               

                               

                               

                              Display Power Management Support:

                              Standby Mode: Not Supported

                              Suspend Mode: Not Supported

                              Active Off Mode: Not Supported

                               

                               

                               

                               

                               

                               

                               

                               

                              * Other names and brands are the property of their respective owners. *

                              • 12. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                                kevin_intel

                                Bunnyfluffy,

                                 

                                Just to confirm all the information, this is what is happening to you:

                                 

                                1. You were using an older driver and with that driver the resolution 2560 by 1440 (60 Hz) was working fine?
                                2. After the driver update the resolution is not available anymore?
                                3. have tested a different HDMI cable or monitor that support this configuration?

                                 

                                Checking the driver you have it seems it is a different than the 3345. Please download the latest driver provided before and let us know the result.

                                • 13. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                                  bunnyfluffy

                                  Correct.

                                   

                                  1. I was able to run 2560x1440 @ 60hz HDMI output on the HD4000 prior to upgrading to 8.1

                                   

                                  2. After the update to 8.1, I can no longer select the resolution in custommodeapp.exe. I also have noticed that other features have been disabled in custommodeapp (like color depth and interlaced vs progressive)

                                   

                                  3. I have tested different cables and I am sure it's not the cable.

                                   

                                  Regarding drivers, I have tried all drivers, including 3345. None work with windows 8.1. (They did work with 8.1 preview)

                                  • 14. Re: HD 4000 Custom Mode Not working after 8.1 upgrade
                                    kevin_intel

                                    Hi bunnyfluffy,

                                     

                                    Based on the graphics report information, the built in display can support only 1920 by 1080 (60 Hz). I would recommend you contacting the computer manufacture to confirm with them if there may be a limitation in your system when using win 8.1 retail versions.