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Windows 8.1 Drivers for Intel HD Graphics 4000

Christophe De Troyer Community Member
Currently Being Moderated

Hello,

 

I just upgraded to Windows 8.1 today and I'm running into some issues. When I run GTA 4 (haven't tested any other games to be frank) - which ran fine before the update - it crashes after a while with a BSOD. The error message being:

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

 

This query in Google has led me to the information that the HD Graphics driver is crashing. The next thing I did was install the latest HD Graphics drivers. This has not yet fixed the issue.

 

What I just noticed while writing this is that Hardware Info 64 does not recognize my Nvidia GPU. This could mean that GTA 4 is running on the HD Graphics GPU? So at this moment I'm reinstalling my Nvidia drivers.

 

So I reinstalled (clean install) the Nvidia drivers. I ran GTA4 which ran for a little while longer, but still throws a BSOD after a while.

 

In any case, this should ne be happening, right?

 

System:

Asus n56vz (notebook)

CPU: Intel Core i7-3615QE (including Intel HD Graphics 4000 (Ivy Bridge GT2))

GPU: GeFore GTX 650M

Chipset: Intel HM76 (Panther Point)

Memory: 8192 MB DDR3

  • 1. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Diego_Intel Community Member
    Currently Being Moderated

    The Intel® HD Graphics driver that you are using is not compatible with Microsoft* Windows* 8.1

    For a compatible driver you can use the driver that we have posted here:

    Download Center

     

    Furthermore, you should check that the nVidia* drivers that you are using are also validated for Microsoft* Windows* 8.1 as this could also be related to this issue. The fact that these drivers are able to be installed, does not mean that they will be stable. In addition, check for any updates or patches for the game you are having issues with in order to run it under this new platform.

  • 2. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Me2 Community Member
    Currently Being Moderated

    I have the same situation,  Just upgraded to win 8.1 and every since I keep getting the BSOD crash with "DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)".

     

    Followed the link and downloaded your update file, but got an error that my system did not met the minimum requirements.  What the hell?  I've got quad core I7 with HD4000 integrated .  What bugs me most is that I don't even use that graphics card, there is no way to disable it while I use the discreet video card NVidia m650 graphics.  The stupid Intel graphic driver just hangs in the background and keeps crashing my system.

  • 3. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    kanetrain333 Community Member
    Currently Being Moderated

    I am having a similar issue. Try to upgrade to 8.1 and the screen goes black. Have to revert.

    Tried downloading the 8.1 compatible driver (64 bit) and it says my system did not met the minimum requirements.... This is a beefy HP Envy 23.

    This is a really nasty bug with the black screen and there is no solution for me since my new souped up, fast machine doesn't meet the requirements. Not good.

    Please advise.

  • 4. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Christophe De Troyer Community Member
    Currently Being Moderated

    One thing you could try is to install the drivers through device manager. Download the zip file instead of the .exe file. In device manager "update driver" and point it to the extracted zip file. This might work.

     

    I've accidently wiped my install, and I'm back to Windows 8. I'm waiting to upgrade to 8.1 once more.

  • 5. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Me2 Community Member
    Currently Being Moderated

    I tried this, downloaded the zip file (Win32_15335.zip) from the link https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23324&keyword=3316&DownloadType=Drivers&lang=eng

    but when I went to install it from device manager it just said "update determined that you already have the mot current driver installed.  I think this is the main point, we all have the most current driver but the most current driver DOES NOT WORK with windows 8.1 and the Intel HD Graphics 4000.

     

    Intel, please help us.

  • 6. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Christophe De Troyer Community Member
    Currently Being Moderated

    I don't know if you have 32-bit version of Windows 8.1?

     

    In any case, if you have 64-bit you should need this driver, and for the 32-bit you should need this one (the one you have now).

  • 7. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Diego_Intel Community Member
    Currently Being Moderated

    Driver 15.33.5.64.3316 is fully compatible and functional using Intel® HD Graphics 4000 and win8.1.

    For those having issues installing this driver, test uninstalling the previous drivers from Control Panel, programs and features and also check using the have disk installation instructions here:

    Desktop graphics drivers | Have Disk Driver Install Steps For Microsoft Windows 8* & 8.1*

     

    In addition, on systems that feature an additional video controller, you should check with your system manufacturer on what should be the proper steps and process to update the drivers, as the Intel(R) video controller may be disabled while during the driver install, which could throw that "does not meet the requirements" message. Also make sure that you have the right x32 or x64 driver as Christophe De Troyer pointed.

  • 8. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Me2 Community Member
    Currently Being Moderated

    I re-downloaded the driver zip file for my 64 bit quad i7  processor with HD 4000 system ("Win64_15335.zip")

    I went into device manager, selected the Intel graphics and told it to update the driver.  When I pointed it at the zip file, it simply gave me a message that the most current driver was already installed.

     

    I UNZIPPED the zip file and had the update point at the unzipped driver and only then did it applied the update.  It then asked me to reboot and I did so.

     

    Device manger shows the driver installed as:

    Driver Date: 10/3/2013

    Driver Version: 10.18.10.3316

     

    I started a game, about 30 seconds into it I again get the blue screen of death with the error message "DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)"

     

    My non-Intel HD 4000 graphic card, my NVidia M630, just happened to updated its driver today to, so that is totally up to date and it is the igdkmd64.sys drive throwing the error.

     

    This makes your statement "Driver 15.33.5.64.3316HD Graphics 4000 and win8.1." incorrect.  I suspect your engineers did not test this driver on a wide enough spectrum of hardware, because it continues to fail.

     

    SO what next?  I suspect the Intel driver is crashing in a background process while the game uses my laptops NVidia M630 processor.

  • 9. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    rexator Community Member
    Currently Being Moderated


    I uninstall previous driver, checking to remove it completely. After restart, and before l even manage to install provided 3316 ,l_get SYSTEM. Thread Exception -Not HANDLED (igdkmd64.sys) bsod

    how about that ?

  • 10. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    kanetrain333 Community Member
    Currently Being Moderated

    I tried to install the 64 bit version of this driver.

    I get an error when trying to upgrade driver. It says my system did not met the minimum requirements.... This is a beefy HP Envy 23 - a few months old and the driver can't be used with a brand new machine? That's doesn't make much sense.

    You say the driver is compatible, but my brand new beefy 64 bit machine with I7 processor and 12 gigs of ram does not meet the minimum requirements.

    Do I not meet the requirements because I am not on 8.1 yet?

    Because if so, then that is a major problem. Windows won't let me upgrade until I have an updated driver. And Intel won't let me upgrade until I have updated wondows.

    Stuck.

    What should I try now? Please help.

  • 11. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Me2 Community Member
    Currently Being Moderated

    kanetrain333 , follow the instructions posted in this thread about downloading the zip file, unzipping it, then manually update your intel grahics adapter driver though device manager.  

     

    This may get you the latest driver installed, but it is my experience that it still doesn't solve the problem.                                                                 

  • 12. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    llessieux Community Member
    Currently Being Moderated

    Same issue here with that driver on a custom build system. No matter what I do (changed bios setting 5/6 times, disabled my GTX Titan) I am either getting a failure to install via the Microsoft Update or a BSOD requiring a rollback to the previous good configuration for the file from the Intel site.

     

    I have spend enough time on it right now and I will wait for the next release (hoping that it will be fixed).

  • 13. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Christophe De Troyer Community Member
    Currently Being Moderated

    I've had the issue before on my desktop. Be sure you have the latest BIOS version installed on your systems. The chances are there is an update for Windows 8.1. Also, be sure to check your BIOS for settings about disabling the Intel HD Graphics card. There might be a settings to always use the NVidia/ATI card. If this is disabled it will not install indeed.

     

    Also, don't forget to remove the old driver and reboot before installing the new one.

  • 14. Re: Windows 8.1 Drivers for Intel HD Graphics 4000
    Zarya Community Member
    Currently Being Moderated

    I am experiencing the same issue on my Toshiba Qosmio X875-Q7380

    (Full specs here: qosmio_X875-Q7380.pdf )

     

    I have the latest BIOS, and the drivers for both my Intel HD Graphics 4000 and Nvidia GeForce GTX 670M were updated via Toshiba ServiceStation immediatly after the update, following the step-by-step instructions on how to upgrade to Windows 8.1 to a T.

     

    I'm playing GuildWars 2 and never experienced any issues with the game before; since the Windows 8.1 update, my laptop crashes within a minute of launching the game: I get a BSOD with the exact same error message as the OP.

     

    I upgraded to the 64-bit version of the driver linked in this thread, using the ZIP package and "Have disk" method; it didn't fix or improve anything and my laptop is still crashing when I launch the game.

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